Customer Experience + Design

In an era where technology intertwines with wellness, mental health apps have emerged as invaluable companions on the journey to emotional well-being. For individuals grappling with psychological and psychiatric disabilities, these apps offer a lifeline, providing support, resources, and tools to navigate the complexities of mental health. In this blog post, we’ll delve into a […]

The intersection of technology and mental health is rapidly evolving, offering new avenues of support for individuals with psychological and psychiatric disabilities. Assistive technology, once primarily associated with physical disabilities, is now playing a pivotal role in enhancing the well-being and daily functioning of those facing mental health challenges. In this blog post, we’ll explore […]

What is best for your business?  Contact centers and customer support platforms have historically been managed as part of an organization’s telephony department. As these organizations look to move to an omni-channel cloud-based solution it is important to understand the options available when choosing a path forward. There are three types of solutions,   Commercial off-the-shelf […]

In the dynamic realm of investment management, maintaining a competitive edge is paramount. Our client, a dynamic, independent investment management and strategic advisory firm, recognized the rising significance of Environmental, Social, and Governance (ESG) metrics in shaping investment decisions and reporting. ESG became a cornerstone in our client’s investor relations strategy. The firm needed to […]

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. This strategic partnership not only requires a firm with technical design expertise but also one that has an understanding of the evolving […]

Welcome to the informative series of Salesforce CPQ. In the previous part of this article, we’ve seen What Salesforce CPQ is, understood what actual configure, price, and quote are, how to sign in for CPQ enabled org, and many more. You can go with this link if you have not read it yet. In this […]

When I hear the term “dealer transformation,” I always think that the term is too narrow in speaking about just the transformation within the dealership. There is no doubt that the consumer today has very different expectations and preferences concerning dealerships and shopping experiences than the consumer of ten years ago, and dealerships need to […]

In our last blog, we have gone through the concept of what is skeleton component in React. Now we will continue to implement skeleton component in React. The component supports 4 shape variants: text(default): represents a single line of text (you can adjust the height via font size). circular, rectangular, and rounded: come with different […]

We’ve all found ourselves in that frustrating scenario where a website displays a loading spinner or a blank screen, leaving us in the dark about what’s happening behind the scenes. This uncertainty can lead to a terrible user experience that tests our patience and leaves us eagerly awaiting a response. The front-end and back-end of […]

WordPress, which began as a blogging platform, is now one of the most popular content management systems on the web. Its popularity is largely due to its being free and familiar for most digital marketers and IT professionals. However, as a DXP (Digital Experience Platform) consultant, I believe that WordPress is not the best choice […]

If there is one thing marketers across the world have in common right now, it’s using artificial intelligence (AI) as part of their digital experience. With the emergence of tools such as ChatGPT and DALL-E 2, to name just a few, AI is becoming more commonplace by the day. And it’s giving marketers endless inspiration […]

In my latest CMSWire article, “Composing Effective Personalization with Search,” I described the advantages of combining personalization engines with composable search solutions to create effective personalized experiences that take less effort to create and maintain than crafting custom messaging for every segment. This article was heavily inspired by my work with integrating Sitecore Personalize with […]