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Argus Safety, Oracle Clinical & RDC Release Notes [Apr. 2020]

Perficient’s Life Sciences practice regularly monitors the software release notes for several Oracle Health Sciences applications, including: Argus Safety Oracle Clinical/Remote Data Capture (OC/RDC) Thesaurus Management System (TMS) Generally speaking, we review release notes at the beginning of each month for the previous month. On occasion, there are no new releases and, therefore, nothing to review; however, […]

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Integrate Data from Anywhere with IBM Cloud Pak for Integration

This is the second post in our series on IBM Cloud Paks. Read the first post here. IBM Cloud Paks are enterprise-ready containerized software solutions that provide an open, faster, and more secure way to move core business applications to any cloud. Each of the six IBM Cloud Paks includes containerized IBM middleware and software […]

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Using SMS with Amazon Connect Chat

Perficient recently concluded a 3-day hackathon to create contact center solutions addressing the COVID-19 (Coronavirus) crisis. Utilizing Amazon Connect Chat, my team and I implemented a solution for SMS deflection. We addressed the following scenario: Customer calls into a call center with high demand. Customer is prompted that his wait time is greater than 2 […]

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Data Science Virtual Expert Panel Presented by AWS

Join us and our partner Amazon Web Services (AWS) for a virtual Q&A session on Wednesday, April 15. AWS will feature one of our experts to speak on a panel about the evolution and progress being made to solve critical business problems such as customer personalization and forecasting through the use of data science. Perficient […]

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COVID-19 – Using Twilio to build a Remote Workers Solution

Our group has been working through ideas over the past week to offer up solutions.  These solutions are built leveraging the technologies we use to build enterprise solutions.  In this post I will walk through a solution we were building leading up to the Hackathon.  The content will be high level and include links back […]

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Importance of Real-Time Content in Times of Crisis

As the world has changed and evolved with the global COVID-19 pandemic, so has healthcare’s information and content management. In the beginning, the focus was on “the Content.” This then became the “the Right Content,” followed by, “the Right Content for Everyone,” which eventually turned to “the Right Content for the Right Audience!” And now, […]

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Internal Hackathon for COVID19 Response – Team Knights of the Roundtable

Our Customer Engagement Solutions group at Perficient is focused on helping our customers improve communication and interactions with their customers. Through our partnerships with industry-leading communications frameworks, we enhance and implement various ways companies interact across multiple channels. The COVID-19 pandemic has disrupted every part of our lives and the contact center space is no different. […]

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What’s coming in Q2 2020 for Microsoft Teams?

I’m sure I can speak for everyone when I say that the first quarter of 2020 hasn’t been the easiest (especially the past month). With the sudden shift and spike in work from home (WFH) users, Microsoft has tried its best to expedite feature releases/updates for conferencing features in an effort to compete with the […]

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My Themes and Recommended Sessions for Adobe Summit 2020

Monday evening I was notified by Outlook that it was time for Perficient’s annual pre-Summit dinner, the first time I’ve not been to Las Vegas in March since Summit moved from Salt Lake City. While I am glad that Adobe has taken measures for the safety of our community, colleagues and family, I will miss […]

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Chief AI Strategist Chats About COVID-19 Healthcare Bots

Unless you’ve been hiding under a rock (social distancing?), you know that healthcare providers worldwide are facing major challenges related to the coronavirus (COVID-19) outbreak. One of these challenges is the rapid spike in call volume overwhelming call centers and providers. Many of the calls pouring in require human support to answer questions, but staffing […]

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Internal Hackathon for COVID19 Response – Team Quarantitans

Our Customer Engagement Solutions group at Perficient is focused on helping our customers improve communication and interactions with their customers. Through our partnerships with industry-leading communications frameworks, we enhance and implement various ways companies interact across multiple channels. In light of these issues, our team at Perficient spent the week of March 23rd on an internal […]

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Remote Work During COVID-19 With Microsoft 365 – Here’s What You Need To Know

Considering the highly fluid COVID-19 (more commonly known as the Coronavirus) situation, businesses around the world are continuing to grapple with the impact it will have. What many are now learning is that digital has the power to help organizations not only respond quickly, but mitigate risk associated with disruption of normal business operations. No […]

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Rapid Help for Healthcare Contact Centers Amid COVID-19 Demands

Across industries, contact centers struggle to maintain pace with concerns, questions, and urgent needs surrounding COVID-19. This reality holds especially true for healthcare payers and providers serving on the front lines, helping to save lives and communicate ever-evolving resources and instructions to the public. Contact centers are especially struggling in the following ways: Heavy call […]

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Taking Meeting Notes in Microsoft Teams

A helpful but often overlooked feature in Teams is the ability to take meeting notes. Meeting notes in Teams gives you an easy place to capture and share notes before, during, and after a Teams meeting. In this blog post, I’ll give you a quick rundown on how you can start utilizing meeting notes in […]

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Configuring Oracle EPM 11.2

The new software for Oracle Hyperion 11.2 was downloaded from Oracle and installed onto a Microsoft Windows 2019 Server. All of the necessary binaries for Hyperion 11.2 “Oracle Hyperion Planning Plus 11.2.0.0.0” have to be laid down onto the Server in the appropriate location. The SQL Server 2016 databases have been created and valid properties […]

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Internal Hackathon for COVID19 Response – Team VoxCare

Our Customer Engagement Solutions group at Perficient is focused on helping our customers improve communication and interactions with their customers. Through our partnerships with industry-leading communications frameworks, we enhance and implement various ways companies interact across multiple channels. The COVID-19 pandemic has disrupted every part of our lives and the contact center space is no different. […]

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Migrating Workloads to the Cloud with IBM Cloud Paks

This is the first in our series on IBM Cloud Paks. According to a study by McKinsey & Company, IT teams are migrating the simplest workloads to the cloud, but about 80% of workloads are still on-premises. This is because the basic cloud model does not address transformation complexities like skills gaps, compliance, integration issues, […]

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Looking Beyond COVID-19: The Digital Mailroom

As COVID-19 spreads across the country, organizations are preparing for the future in an entirely new business landscape. Many companies are looking for solutions that can help them become more efficient and productive while saving money in the long term. Our digital mailroom solution, which can be built on any of the top three platforms, […]

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Day 3 Update: Internal Hackathon Focused on Creating COVID-19 Response Solutions

On Monday, our Customer Engagement Solutions team kicked off an internal Hackathon focused on creating COVID-19 response solutions using the Amazon Connect and Twilio Flex cloud contact center platforms. Yesterday, we checked in on each team’s progress. The five teams are close to wrapping up their work so they can demo their solutions tomorrow and […]

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