News

This first week of April, if you are a hospital system, you are likely in the process of moving all available visits to virtual care; with in-person interactions limited due to the coronavirus crisis, virtual care is now the only way to get most patients the care they need. Moreover, it’s an important time to […]

Change is inevitable. Sometimes the change is by our own accord, and other times change is thrust upon us. The current COVID-19 pandemic uncovered many challenges organizations have with enabling and supporting remote work. While how we work—how we collaborate and communicate, in particular—has changed significantly, companies that didn’t already have the tools in place […]

We are now in the midst of unprecedented business upheaval and there is no shortage of recommendations and guidance on how companies should respond to the COVID-19 outbreak. But who is looking at the core elements of your operating model and what they will look like when this significant disruption abates? As we know, the […]

As the world has changed and evolved with the global COVID-19 pandemic, so has healthcare’s information and content management. In the beginning, the focus was on “the Content.” This then became the “the Right Content,” followed by, “the Right Content for Everyone,” which eventually turned to “the Right Content for the Right Audience!” And now, […]

Some business disruptions can be planned for— material shortages, natural disasters, compliance or fulfillment roadblocks. But what about the obstacles we don’t see coming? The impact of the COVID-19 pandemic has touched nearly every business in the world in some way or another, and in the face of such an unprecedented global crisis, many are […]

Monday evening I was notified by Outlook that it was time for Perficient’s annual pre-Summit dinner, the first time I’ve not been to Las Vegas in March since Summit moved from Salt Lake City. While I am glad that Adobe has taken measures for the safety of our community, colleagues and family, I will miss […]

We’re excited to announce that we’ve been awarded Domo’s Rookie of the Year Award at the Domopalooza 2020 virtual conference. We’ve been partners with Domo for about a year now and look forward to continuing our relationship and sharing our delivery specialization and industry expertise. Domo Rookie of the Year This award recognizes our exhibited […]

“Things turn out best for people who make the best out of the way things turn out.” John Wooden, NCAA Basketball Coach We are ten days into the “15 Days to Slow the Spread” coronavirus guidelines. The US is becoming the new epicenter of the pandemic. State by state, America is locking down its residents […]

When many people think of the word “strategy,” they start to conjure up images of a long-term plan built around some theoretical idea that may never happen. Unfortunately, many well-intended, traditional strategies have been outdated attempts at predicting the future that were beset by the realities of market changes, bad data, and, more often than […]

Today’s consumers want to control their healthcare journey. As a result, forward-thinking organizations are embracing a customer-first approach that lays the groundwork to deliver integrated, relevant experiences tailored to the individual. Join Adobe and Perficient for a webinar on Wednesday, April 1 at 12 p.m. CDT. Our panel of speakers will discuss how payers and […]

In the midst of COVID-19, we as individuals are faced with personal challenges, including keeping ourselves and our families safe. For businesses, and especially retailers, the challenges continue as you look to support the struggling economy and maintain sales while in-store traffic is significantly reduced. To remain agile during this time – and during any […]

We are excited to share the news that Perficient has acquired Brainjocks, a leading digital consultancy with a strong Sitecore platform focus. Brainjocks is well-known in the Sitecore ecosystem for their outstanding skills and expertise. The team is a trusted advisor to leading Fortune 1000 customers, enabling them to maximize ROI through digital strategy, technical, […]

Summary: For hospital systems, health plans and others are on the front lines of dealing with COVID-19, here are seven actions to take right now. The Perficient Digital Health Solutions (DHS) team of strategists organized and moderated a forum conversation on Friday, March 20. This forum brought together thought-leaders from many teams within DHS, including: […]

Organizations are encountering unplanned challenges as the COVID-19 pandemic, also known as Coronavirus, continues to spread across the world. The current situation has presented a range of challenges across several industries, especially in terms of customer interactions. Here are some common challenges we have seen during crisis situations. Significant increase in sustained call volume and […]

We understand the difficulties healthcare organizations nationwide are experiencing during the coronavirus pandemic. In order to help clients during this challenging time, we’ve partnered with Drift to develop a free assessment chatbot for COVID-19. This tool allows your organization to give specific, clear recommendations for populations at risk in the communities you serve. The assessment […]

During times of crisis, such as the current COVID-19 pandemic, how you treat your employees and your customers speak volumes about your values. The communications I have received from my financial institutions regarding the coronavirus outbreak focus on predictable messages – “we are here to help you 24/7,” “our call volumes are high, look at […]

The Centers for Disease Control and Prevention (CDC) are urging hospitals and clinics to expand their use of digital, specifically telehealth, services to help triage the sick. Furthermore, the Coronavirus (COVID-19) legislation is waiving some of the restrictions for Medicare telehealth coverage in outbreak areas. Moving forward, both of these methods have the potential to […]

More customer expectations. More data. More connected devices.   It’s all increasing rapidly, driving the need for digital transformation. But while most manufacturers acknowledge the importance of this transformation, over the past few years only 5% of executives have been happy with their current digital strategies (Forbes).   Why Manufacturing Is Different  The standard definition of digital transformation […]

So, it’s probably been at least five years since you last implemented a web content management system (WCMS). More than likely, it’s been more than eight years. The old system is increasingly out-dated, slow, hard to use, and the people who picked it are long gone. Does this sound familiar? This is a common situation with anyone […]

We are living in unprecedented times. This is the first time in my life I see people’s daily lives and habits change on such a large scale, and in many cases, not by choice. Lots of things are changing because of the coronavirus (i.e., COVID-19). Schools are closing, concerts and sporting events have been canceled, […]