News

Perficient is excited to announce that Twilio has been designated a Strategic Partner. This designation comes as our partnership with Twilio continues to strengthen and build momentum. Case in point, following Twilio’s general availability release of Flex in October 2018, excitement for their fully programmable cloud contact center platform has rapidly increased. It’s little wonder, as […]

Perficient is excited to announce that Chef is moving to a Strategic Partnership. They will join other distinguished partners on this list, including Google and AWS. These companies represent continually high levels of success and achievement at Perficient. Chef is a leader in secure, continuous automation open source and commercial software. Their elevation to Strategic […]

In a whirlwind of activity that included an executive networking lunch and live webcast, Q&A chat hosted by CMO Marge Breya and a ceremonial ringing of the Nasdaq opening bell, MicroStrategy officially unveiled MicroStrategy 2019 on Monday. Touted as the industry’s first and only enterprise platform for HyperIntelligence, transformational mobility and federated analytics, MicroStrategy 2019 promises […]

You may have heard that in December 2018, HCL Technologies agreed to acquire several software assets from IBM, including Lotus Notes, Domino, IBM Portal and IBM Commerce. These have all been long term investments by IBM and have had strong customer support for many years. What many people don’t know is that IBM has been […]

Differences exist between Cloud Project Billing and EBS Project Billing. Using Oracle Cloud Project Contracts exclusively is one of the differences. In EBS “Project Funding” we create an approved revenue budget, baseline it, setup the agreement and lastly fund the project/task. Utilizing Oracle cloud project contracts raises questions of how the former “funding” is achieved […]

Happy Holidays! Microsoft has us all on their “nice list” and as a result they have left some gifts under the tree! Those gifts being some exciting new updates for Microsoft Teams! So, without wasting anymore time, let’s get to unwrapping these gifts! New Voice Features! For those of you moving from a legacy PBX […]

Welcome back to the final phase in your Teams Adoption! In this last phase we’ll be bringing everything you’ve learned thus far and apply it to support the broad scale enablement of Teams into your organization! In order to do this properly, you should follow these steps: Define outcomes and successes Optimize feedback and reporting […]

Perficient is pleased to announce the availability of Rise 2.5 for SharePoint. Rise Intranet is an advanced platform for delivering modern intranet and portal experiences for Office 365, SharePoint Online, and SharePoint On Premises. Rise 2.5 is packed with new features, many of which our customers have requested. New Features The latest Rise 2.5 release […]

Amazon is continuing to release new features for Amazon Connect at a rapid clip. In this blog post I will take a deeper look at a new change to the contact flow configuration page that can make integrating with Lambda significantly easier. I will also detail some of the downsides you should be aware of […]

Since the news broke about the Red Hat acquisition by IBM, there has been no shortage of articles analyzing the move, predicting its outcomes, and delivering judgments on the deal. But what about the perspective of the software developer, architect, or IT leader who has to make decisions about which capabilities to leverage from these, now […]

Hot off the presses! Microsoft just released a new Teams Adoption Hub which basically simplifies your deployment and adoption process for Microsoft Teams as well as other Office 365 workloads! If you were unable to check out some of the content from Ignite, they actually covered a session about the Office 365 adoption framework in which they […]

In a previous blog post we looked at the steps necessary to set up a custom agent console. We walked through uploading a page to S3 and configuring a CloudFront distribution which can be whitelisted and then used with Amazon Connect. To keep things simple we didn’t dive into CloudFront settings, many of which can […]

2019 is the year to stop letting obstacles get in the way of enterprise AI adoption. Of course implementing AI tech comes with its challenges, but addressing two big obstacles may be the key to success.  According to our AI expert, practice director and chief strategist Christine Livingston, these obstacles are perception and data. And […]

Many organizations are now trying to adopt Teams at a rapid pace. However, adopting a new product like Teams alongside Skype for Business is no easy task and can create confusion if not implemented properly. My intention with this article is to discuss how to properly pilot Teams for your organization so you can test […]

There are several ways to set up a custom domain in Salesforce, but there is only one way you should be setting up your custom domain. Trust me, I went through the headache of trying every single one. Yes, setting up a domain can be daunting. But, I’ve broken it down into five easy-to-follow steps […]

Voice quality is surprisingly something that is often overlooked when an organization wants to move their voice infrastructure to the cloud. I’ve worked for multiple customers over the past two years where some have been well equipped to handle the media traffic whereas others were missing some of the vital pieces that proved to be […]

Let’s say you are thinking of moving your phone numbers to Microsoft. Great! However, there are a few things that you need to take into consideration before making this leap. In this article I’ll go over what number porting is, what challenges you may face, and what you’ll need to know to get your numbers […]

Oracle Autonomous Analytics Cloud BI Admin Tool is similar to the BI Admin tool. You can download the tool from the following link: https://www.oracle.com/technetwork/middleware/oac/downloads/oac-tools-4392272.html When you try to establish the connection to Essbase Cube for import using this tool, you might get the following error: Essbase Error 1040048: HTTP communication failed with error [Failed to […]

This past month Perficient Atlanta members volunteered a Saturday morning to help the community at the Atlanta Community Food Bank. The ACFB’s mission is to help provide for the food-insecure in the Greater Atlanta area. When parents have to make the difficult decision between feeding themselves and their children or paying bills, the food bank […]

One big problem for Teams admins in the past has been the lack of PowerShell cmdlets available for Microsoft Teams. Well, you no longer have to suffer in silence because Microsoft has finally released some updates for the Microsoft Teams Cmdlet module. With update 0.9.5  you can now perform “most” of the administrative operations available […]