Strategy and Transformation

If there’s one thing leaders have in common right now, it’s the need to harness the power of digital to create new value for customers and employees, while at the same time managing the profound changes likely to accompany these new opportunities. This requires a cohesive digital strategy. But unlike traditional strategies that attempt to […]

It really is a mixed up, muddled up, shook up world. It seems like everyone in 2021 took out a loan on a new car, even though we all knew supplies were low and demand was high. As the Financial Times pointed out: “Americans went shopping for cars in a big way during the pandemic. […]

According to industry research, 73% of all people point to customer experience as an important factor in their purchasing decisions. Moreover, customers in the financial services industry are increasingly interested in using their go-to firm to cover more of their needs, rather than using multiple providers. To meet the needs of their customers, banks are creating […]

While it was once expected and acceptable for lenders to enforce standardized payment due dates and policies, COVID-19 brought the impracticality and ineffectiveness of a “one-size-fits-all” approach to credit and lending to light. Two-plus years later, banks and credit unions continue to feel the pressure to transform their credit and lending operations. And for good. […]

Much is being written in the media about generational decision-making when it comes to healthcare. Boomers are closing the digital divide, millennials are driving a streamlined end-to-end experience, and Gen Z is pushing that experience to include more transactional services such as voice search. But where is Gen X in all of this? The generation […]

This is the second post in my series focused on individuals and teams. In this blog I will share how working agreements help a group of disparate individuals become a team. A team is a group of individuals who come together to work towards a common goal.  But a group of individuals doesn’t become a […]

FINRA member participation in TRACE is mandatory and obligates members to submit transaction reports in TRACE-eligible securities to conform with the Rule 6700 Series. Getting started requires a member to complete a FINRA Transparency Services Participation Agreement (FPA) version 1.4, found on the FINRA website, and then submit the signed form via the FINRA Firm […]

Perficient’s team of Atlassian experts help clients with all of their tooling and process needs. The team is comprised of a cross-functional group of consultants and architects with backgrounds in agile coaching, project management, system administration, engineering, quality assurance, and automation. Certified professionals work across the full Atlassian product suite (and Marketplace applications) including Jira, […]

In this episode, Jim departs from our regular show to talk with Abraham Ancer, pro golfer and entrepreneur, about the intersection of business and technology, where brand, experience, and innovation are changing the way we all work and play. Listen to Abe share stories about his golf career and his tequila brand Flecha Azul, which […]

Agile doesn’t have to mean end of Project management. It does mean Project managers have to adapt. Traditionally project management has taken a linear approach and Projects had a clear definition of ‘done’. Project managers have been trained to work within the pre-defined deadlines, budgets and scope. Few steps that can be taken by Project […]

Digital Experience Platforms (DXPs) are technologies built to support and digitize your business processes in an effort to improve the customer experiences you provide, with core capabilities ranging from content management, data and analytics, personalization opportunities, artificial intelligence capabilities (AI), customer insights and journey mapping, and more. With dozens of platforms and integration methods to […]

“Java is to JavaScript what car is to Carpet.” – Chris Heilmann   I have always considered myself to be a “non-technical” person. In my role, I could comfortably explain the product, but never enough to do any development. However, one day an itch of curiosity occurred after seeing my developer write a line of […]