Strategy and Consulting

The Great Resignation and the Cost of Confusing EX and CX

Amid the disruption wrought by the Great Resignation (the informal name for the widespread trend of a significant number of workers leaving their jobs during COVID-19) and the chorus of companies yearning for “normalcy” to return, this change management professional would suggest “normal” was a trigger for the exodus, to begin with. In fact, forget […]

OCC Sets 2022 Assessment Schedule

So, you’re the CEO of a national banking corporation or a national savings bank. Therefore, your primary federal bank regulator is the Office of the Controller of the Currency (OCC). The OCC conducts frequent on-site examinations as they investigate, prepare, and then issue its reports of examination. Not only do you and your staff get […]

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OCC Provides Roadmap for National Banks and Savings Associations To Conduct Crypto Activities

The Office of the Comptroller of the Currency (“OCC”) issued a letter (1179) that national banks and federal savings associations must demonstrate that they have adequate controls in place before they can engage in cryptocurrency, distributed ledger, and stablecoin activities. The OCC had issued multiple Interpretive Letters in 2020 and earlier this year related to […]

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B2B Companies Evolve: Pivoting in the Time of COVID

Perficient recently conducted a survey that asked executives from enterprise organizations about their current and future marketing technology (martech) investments and strategy. (See the findings from the full survey here.) The data revealed many insights into how companies pivoted over the last year in response to the pandemic and how they plan to change moving […]

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Highlights From Federal Bank Regulators’ Joint Statement on Cryptocurrency Assets

Recognizing that regulated and non-regulated financial institutions seek to engage in cryptocurrency and crypto asset activities, the three largest federal bank regulators, the Federal Reserve, the Federal Deposit Insurance Corporation, and the Office of the Comptroller of the Currency, recently issued a joint statement on crypto assets. The regulators broadly defined crypto assets as any […]

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Creativity: The Business Value of Experience Design (Part 8 of 8)

This is the eighth and final in a series of blog posts sharing the results of our study on the business value of experience design. In this post, we explore the power of creativity to stir excitement, reduce anxiety and express the company’s values to help it stand out from the competition. Earlier this year, […]

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10 Recent Analyst Reports Recognize Perficient’s Capabilities

Throughout this past year, leading industry analyst firms have included Perficient in reports spanning a variety of topics and technologies. We believe these reports showcase how Perficient comes to the table with innovative and strategic thinking around the most timely topics. Following are some of the most recent reports where Perficient healthcare has been recognized: […]

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How to Navigate the Supply Chain Mess

Have you visited your local Starbucks recently, anticipating the delightful first sip of your favorite coffee or tea only for the barista to tell you they can’t make it due to supply shortages? Or, maybe you’ve been in the market for a new car, but every dealer you’ve spoken with says you’d have to place […]

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Hot Topics from HCIC 2021: How COVID-19 is Reshaping Marketing Trajectories for Now and the Future

After attending this year’s Healthcare Internet Conference (HCIC) in Las Vegas, the impact that COVID-19 pandemic has had on healthcare organizations is clear — especially in how digital engagement with patient-consumers has changed now and perhaps permanently. Consumer Preference for Virtual Ease Is Here to Stay Across the digital landscape, from the way consumers consumed […]

4 Key Points From Our “4 Ways to Decrease Employee Turnover and Boost Satisfaction” Webinar

The pandemic has reignited the conversation around employee satisfaction. Many workers have valued the flexibility and the time they have saved with work-from-home and hybrid work models. COVID has also emboldened many employees to demand a work experience that is better than the status-quo and has made them more willing than before to ditch their […]

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Martech, Customer Personalization, and Talent: 3 Ways Enterprises Will Succeed Post Pandemic

Eric Enge, President of Pilot Holding and founder of Stone Temple Consulting, contributed to this article. Over the past two years, businesses have seen an unprecedented level of disruption. High rates of change were already underway in early 2020, but the COVID-19 pandemic accelerated these changes as consumer buying behaviors suddenly and dramatically shifted. Businesses had to scramble to preserve revenue and find ways to remain […]

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[Podcast] What If Strategy Is Really in the Execution?

In this episode, Jim and Kim look back on Season 2 of the podcast and recall the moments where our guests helped call out what strategy really is and what it takes to execute in today’s digital landscape. Season 2 episodes referenced: What if You Could Speak Marketing and IT? An Interview with Robert Nelms. […]

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