In this episode, Kim talks with Ron Thurston – Author of the book “Retail Pride” and Host of the podcast “Retail in America” and John Gregory, Global Head of Industry for Retail at Spotify to talk about what it means to be a front-line worker in retail today and how that cohort can be tapped […]
[Podcast] What If You Don’t Know Your Customers Like You Think You Do?
In this episode, Kim talks with Andy McMillian and Janelle Estes from UserTesting.com about better operationalizing customer insights and really walk the talk of customer-centricity. We’d love to get your feedback on a “white noise” word or topic you’d like for us to cover. Send your suggestions to podcast@perficient.com. Subscribe Where You Listen Apple […]
Sitecore Headless DevOps Best Practices – Part 1
Welcome to my series on DevOps Best Practices related to Sitecore Headless implementations. In Part 1 we will do a review of Git DMZ Flow and see how to implement the principals in Azure DevOps. What is Sitecore Headless? Before we dive into the technical details, let’s align on what Sitecore Headless is. Sitecore […]
Sitecore Headless DevOps Best Practices Blog Series
Sitecore Headless (formerly JSS) has been around for several years now but with its recent promotion in the Sitecore 10 releases, it is generating more buzz than ever. So as customers begin to evaluate this “new” model and more choose to adopt it, we need to begin defining standards for implementation. This series will outline […]
Project Portfolio Management and MS Teams Collaboration
Challenges faced while managing a project: Just like any other project, ServiceNow projects have several challenges, and if these challenges are not dealt with, it usually means that the project will fail to deliver some of the expected criteria/ result. ServiceNow Community will agree that most faced challenges in our projects are related to stakeholders, task […]
The Importance and Development of An Iteration Plan
As an agile Project Manager, you face a lot of pressure to assure your stakeholders that your project is on track. You are the one the client is calling saying, “are we going to finish this thing on time??” It is imperative to have documentation that can eliminate all doubt that you will. Enter the […]
Tips & Insights: Rethink Your Contact Center’s Impact on Healthcare Consumer Satisfaction
In healthcare, individuals are navigating a highly emotional – potentially even uncertain – journey. Which is all the more reason that their experience with your organization’s contact center should be considered as a high-stakes touchpoint. I sat down with three of our strategists to explore this challenge and the opportunity that it creates for consumer […]
8 Capabilities for Agile M&A in Healthcare Organizations
As the numbers of mergers and acquisitions continue to rise, the majority still fail to realize their intended value. Following best-practices and using third party support can help increase your chances of success. Perficient’s wide variety of tools and assets in the following eight capability categories help complement and drive the overall success of a […]
When and by Whom Should TRACE Transactions Be Reported? (Part 4 of 6)
So far in our 6-part blog series explaining the intricacies of TRACE, we have defined TRACE reporting, detailed the prep work to be done in order to effectively report TRACE transactions, and reviewed considerations for alternative trading systems. Now, for part 4 of the series, we will delve into the details of when and by […]
Healthcare M&A: Pillars of Success
While the number of healthcare M&A transactions continues to recover since the COVID-19 pandemic, the overwhelming majority of organizations still fail to realize their intended M&A value. This is often due to unclearly defined business imperatives, poor program planning, and lack of discipline around establishing necessary initial guardrails. There are however, some best practices that […]
Why Healthcare Organizations are Missing the Mark in M&A
Market pressures are motivating both hospitals and health systems to seek operational, strategic, or financial value through consolidation. The yearly number of hospital M&A transactions has grown over the past decade. While healthcare M&A slowed due to the COVID-19 pandemic, we are once again starting to see deal volume grow at a rate that’s overwhelming […]
Strategy For the Real World: How Leaders Make Smart Decisions Today
If there’s one thing leaders have in common right now, it’s the need to harness the power of digital to create new value for customers and employees, while at the same time managing the profound changes likely to accompany these new opportunities. This requires a cohesive digital strategy. But unlike traditional strategies that attempt to […]