Amazon Web Services

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Forecasting, Capacity Planning, and Scheduling Now in Preview for Amazon Connect

Amazon Connect now offers a preview of Forecasting, Capacity Planning, and Scheduling capabilities directly from the Amazon Connect console. This is a significant step forward since Amazon Connect already offers integrations with the leading WFM providers. However, with these out-of-the-box features based on machine learning, Amazon now allows its customers to safely predict their future […]

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A Basic Introduction to Amazon Web Services (AWS) for IoT

Hello readers!!!! It’s time to get back to the Internet of Things (IoT). In the previous blog I had given an introduction to IoT and discussed about how AI empowers IoT. Please click the link below if you haven’t already gone through it. In this blog, I’ll discuss about the well-known cloud provider, Amazon Web […]

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How to become “AWS Certified Cloud Practitioner”

In a tech community, we all are aware of how the world is adopting, using and shifting some of the services to cloud as it offers great amount of flexibility, reliability, convenience, and cost cuttings. for example In the cloud, the services and servers (computing power) are on demand and you pay for only what […]

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AWS Elastic Load Balancing (ELB) And Its Types: A Brief Introduction

We’ll discuss AWS Elastic Load Balancing (ELB) in this blog. One of the most critical duties in just about any firm is Distributing Workloads among various Computing Resources. The service Amazon AWS Elastic Load Balancer was explicitly created for dispersing workloads. This blog’s AWS load balancer lesson will delve deep into AWS ELB. The following […]

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PACE New Features: Email Routing, Queue Voicemail, and More!

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]

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Monolith to Serverless in 10 Minutes

The web-based Application Programming Interface (API) concept has been around since the ’90s. Due to the need to maintain and grow business, there are now centuries worth of existing code, most of which we define today as monolithic. The thought of change for many companies is daunting at best, if not inconceivable. There are countless […]

Contact Lens for Amazon Connect: Real-Time Use Cases and Rules

In today’s blog post, I will walk you through a way in which Contact Lens can enhance your contact center: Amazon Connect Rules! What Are Amazon Connect Rules? As described in the Amazon Connect administrator guide, Amazon Connect Rules allow you to set up actions that are triggered based on conditions. When used in combination […]

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Managing AWS Infrastructure Using Ansible Tower

Using Ansible Tower I have the power to automate simple and complex tasks like configuring and installing packages on Linux serves and configuring AWS infrastructure. Your company should think about implementing Ansible to meet your business needs if you are looking for: multi-user access, user management, credentials, security, RBAC, complex orchestration, reporting, logging, and/or auditing. […]

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Dive Deep into Different Reporting Options with PACE

Reporting is essential for timely and effective monitoring of contact center performance. Contact center dashboards provide managers, supervisors, and agents a detailed look at the current state of their contact centers. In this blog post, I will talk about the different reporting features that are available within PACE, such as Supervisor Dashboards with pre-configured templates, […]

Focus And Dedication Got Her Far

Load Data From Amazon RDS to Snowflake Using Matillion ETL Tool

Amazon Relational Database Service, a  service provided by Amazon Web Services, is a fully managed SQL database cloud service that allows you to create and operate relational databases. With Amazon RDS, one can access all the files and database anywhere in a cost-effective and highly scalable way. Snowflake is a cloud-based platform that helps data […]

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AWS Serverless Infrastructure & CRUD Operations using NodeJS

A serverless architecture is a way to build and run applications and services without having to manage infrastructure. Your application still runs on servers, but all the server management is done by AWS. Serverless framework is a toolkit for creating, deployment of serverless functions like AWS Lambda, publish the message in SNS, send message to […]

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Fine Tune & Maintain Your Contact Center with an Amazon Connect Health Check and Managed Services

In the contact center world agents and supervisors need to manage customer complaints, inquiries, orders, technical support, and many other functions. To provide the best customer experience, many contact centers add layers of complexity, including more skills around different tools and technologies. But how effectively do these complex tools do their jobs? And how can […]

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