Amazon Web Services

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Evolving Traditional Technologies Toward CX

Contact Centers are a traditional aspect of companies and historically where and how those companies seek to interact with their customers. For years the chief expectation for these interactions was primarily via the phone or voice channel. Though as consumers embraced the internet and mobility, newer channels emerged. As this continued, along with businesses’ desires […]

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[Webinar Recording] Building and Deploying Apps on OpenShift on AWS

Recently, IDC Research Director Gary Chen and Perficient’s Victor Wolters, Enterprise Strategist, presented a webinar that discussed application modernization, containers, and the value of Red Hat OpenShift on AWS. They say that regardless of where you are in your digital transformation, it’s never too late to think about application modernization. Whether you’re looking to modernize […]

Building and Deploying Apps with Red Hat OpenShift on AWS

Your digital transformation journey requires flexibility and efficiency while ensuring confidence in the security, governance, and support structures of your cloud strategy. Whether you’re migrating legacy applications, modernizing applications via cloud-native development, or embracing container orchestration, AWS and Red Hat have the platforms, services. They support you’ll need for transformation at scale. Containers at a […]

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Amazon Just Did What?

IoT in healthcare just gained new wings. Yesterday, Amazon announced its new foray into the busy wearables sector. Dominated by the Apple Watch and Fitbit, the wearables market is estimated by Gartner to reach $52 billion this year – an impressive 27% increase from 2019. This growth coincides with slow-downs of in-person care delivery, brought […]

What Has Helped Our Healthcare Clients Most Rapidly Respond to COVID-19

When the COVID-19 pandemic struck, the reality quickly became apparent that many healthcare organizations were ill-equipped to fight the COVID-19 battle. Healthcare has been stretched to new limits in inpatient volume, equipment shortages, and the sheer number of calls, emails, and inquiries coming from the patients/members, media, and government. So what has helped healthcare clients […]

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Join Us for a Webinar Exploring Ways to Elevate Your Customer Engagement with Amazon Connect

As you navigate the current landscape, providing a personalized and superior customer experience is more important than ever before. Successful leaders recognize that communicating with customers effectively can be the difference between standing out or losing a customer to a competitor – especially now. Join us for a discussion about how cloud-based contact centers can […]

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[Guide] Digital Health Jump Starts: Build Payor/Provider Resilience During COVID-19

COVID-19 appears certain to be a long-term challenge, with successive, overlapping waves of surge and retreat. Healthcare providers and payors remain immersed in the pandemic. Deaths and hospital admissions are well above normal levels, requiring emergency response measures to manage and care for thousands of patients. Many questions, nuanced by geographic and demographic considerations remain: […]

Digital Data Cloud

Perficient’s Cloud Modern Data Platform Approach – Customer Journey & Capabilities

Various Enterprise clients across different verticals like Healthcare, High tech, Financial Services, Retail, Manufacturing, and Supply Chain etc. can leverage the Modern Data Platform approach. Marry in people, process and technology and you have Producers and Consumers with a great value add. This Digital Transformation approach will help enterprises looking to re-platform, helping various Line […]

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Snowflake for the Modern Data Platform

As times have evolved, so have our data challenges — but we have been trying to solve it for ages. Giving it dedicated resources, robust hardware, etc. we still end up missing SLAs in our traditional On-Premise & Cloud-hosted worlds. Add to the fact the constant dependency on personnel to manage the data loads, data […]

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Keep Your Fish Warm: Event-Driven Architecture on OpenShift

Typically, the idea of container orchestration is associated with DevOps, and while IT departments have quickly adopted the tech for OPS, the development part has been misunderstood and underrated. With the array of OpenShift tools at a developers’ disposal, it’s time to deliver on the premise of DevOps and bring power back to the developers. […]

Perficient Launch of Managed Services for Amazon Connect

Since its inception back in March of 2017, Perficient became an early adopter of the Amazon Connect platform. Recognized as an Advanced Consulting Partner within the Amazon Partner Network, our development team of cloud contact center specialists quickly leveraged the power of Amazon Connect to deliver robust contact center solutions resulting in exceptional customer experiences. […]

Amazon Web Services - Avoid Contact Center Outages: Plan Your Upgrade to Amazon Connect

Amazon Connect: IVR Prompts Management [Demo]

This week, Perficient’s Customer Engagement Solutions team launched a preview of a product that extends native Amazon Connect capabilities. After working with many customers in migrating contact centers to Amazon Connect, our team wanted to create a solution that assists in managing custom-developed modules from a unified web-based interface. Administrative Tool Features The Administrative tool […]

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