Amazon Web Services

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Amazon OpenSearch Service 

Amazon Connect offers OpenSearch as a service that can be used in a contact center to build reporting dashboards that supervisors can use to review agent activity and availability, agent performance and status, inbound and outbound calls, SMS, chats, and much more. In this blog, I will walk through how OpenSearch integrates and how it […]

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Amazon Connect and Salesforce: Who Holds the Key?

Service Cloud Voice Permissions and Security Explained If you’re familiar with using Salesforce technologies to track customer data, keep a record of client feedback, and track previous interactions with your client base, then you might also be familiar with a platform called Service Cloud Voice. If not, Service Cloud Voice is a combination of both […]

Driving ROI in Healthcare with Data Analytics Modernization

According to a cross-industry study by MIT and Databricks, only 13% of organizations deliver on their data strategy.  Now, as we all know, healthcare organizations, especially providers, have been through a lot over the last few years, and this doesn’t make delivering on their data strategy any easier. This is why we ask ourselves daily: […]

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Announcing AWS ROSA Accelerator “Devops-In-A-Box”

Today we’re making our Openshift on AWS (ROSA) accelerator available for everybody to use *free of charge. This solution is the product of years of experience on the ground delivering application modernization on containers to some of the biggest companies in the world. With the release of ROSA (Red Hat OpenShift on AWS) at the […]

 Amazon Connect Dynamic Menus from a Document Upload

Our consultant team of Amazon Connect experts worked together to creatively solve an interesting business use case for one of our clients. We were presented with a scenario that required business users to dynamically update their IVR menus, while not being able to directly access the call center system. This business team also needed the […]

Adam Selipsky Keynote, Aws Re:invent 2022, The Venetian, Las Vegas, Tuesday, November 29, 2022

Highlights from AWS CEO Adam Selipsky’s Keynote at re:Invent

To kick off the largest cloud conference of the year, Amazon Web Services (AWS) CEO Adam Selipsky delivered his opening keynote at AWS re:Invent in Las Vegas. Selipsky welcomed 50,000 in-person attendees and 300,000 virtual attendees from around the globe. He encouraged enterprises to move to the cloud, citing the dramatic cost savings it offers, […]

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Spring Cloud Function with AWS Lambda

Learning outcome from this article: What is Spring cloud function? What is AWS Lambda? Using Spring Cloud function with AWS Lambda. Spring Cloud Function Spring cloud function is one of the Project from Spring cloud Framework. It allows us to create functional applications while retaining all the benefits provided by Spring Boot. It Promote the […]

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Service Cloud Voice and Einstein Next Best Action 

The ability to provide exceptional customer experiences when interacting with service agents is already enhanced by natively integrating Salesforce with Amazon Connect in Service Cloud Voice. Why stop there? By Integrating Einstein Next Best Action into the agents’ Voice Call Console, Salesforce uses AI (Artificial Intelligence) to empower agents with the knowledge and automation you […]

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AnsibleFest 2022 Wrap Up

Red Hat AnsibleFest 2022 took place October 18-19 showcasing new updates to Red Hat’s automation software. The Ansible Automation Platform is an open-source IT automation tool that automates provisioning, configuration management, application deployment, orchestration, and many other manual IT processes. These capabilities, paired with current updates, improve Ansible’s offerings and give customers with what they […]

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Openshift (OCP) Multi-Node Cluster Using AWS Infrastructure

A collection of nodes or machines operating jointly is known as an OpenShift Cluster. A Master and a Worker node are the two types of servers that make up Kubernetes’ top level. These servers may be physical servers or virtual machines (VMs) (Bare metal). These servers work together to form an OpenShift cluster, which is […]

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Zero Downtime Deployment Using Blue-Green Methodology

Deploying a new version of an application to a production environment is the most critical task in the software development lifecycle. And a small mistake in the release cycle leads to cascading failures and outages. To deploy a new version of the application, is there an option that reduces the chances of failure or outages […]

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People of Perficient: Meet Phil Nabors, Lead Business Consultant

Perficient is committed to transforming how the world’s leading healthcare organizations connect with customers and grow their businesses. Phil Nabors, a lead business consultant with decades of experience in IT, is accomplishing just that for our clients. We discussed how his team’s current work, implementing an Amazon Web Services (AWS) analytics and data lake solution, […]

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