Amazon Web Services

Amazon Connect Health Check

Contact Centers are a critical component of every business as it is an entry point for its customers and a pivotal factor in creating a public image. Having a poor and frustrating customer experience can not only turn away existing customers but prevent future growth. The Amazon Connect Health Check can help with identifying subpar […]

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Ease Cloud Migration with Red Hat OpenShift Service on AWS [On-Demand Webinar]

As one of nine launch partners for Red Hat OpenShift Service on AWS (ROSA), Perficient developed a Kubernetes-based accelerator to take clients’ applications to production on OpenShift in just a few hours. In a recent webinar, our technology expert demonstrated the ins and outs of the accelerator and showed attendees: How to launch a ROSA […]

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PACE New Features: Microsoft Teams Integration, Call Me Now Widget, and More!

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]

PACE New Features: Meet the New Agent Desktop Experience, Call Notes, and More!

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]

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Approachable Machine Learning – AWS AutoGluon & Data Prediction

Many companies have been pouring efforts into automated machine learning (AutoML).  It automates many best practices and is an abstraction to make machine learning easier to approach for developers with no prior experience.  Open-sourced by the AWS, “AutoGluon” is one of these AutoML libraries.  AutoGluon is faster, more robust, and much more accurate than many other public […]

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[Webinar] Ease Cloud Migration with Red Hat OpenShift Service on AWS

As one of nine launch partners for Red Hat OpenShift Service on AWS (ROSA), Perficient has developed a Kubernetes-based accelerator to take your applications to production on OpenShift in just a few hours. ROSA is a fully managed and jointly supported offering that combines the power of OpenShift and the AWS public cloud. On Sept. […]

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Sending and Receiving an event through EventBridge with Multiple Targets

In this context, we will show how to send an event using custom rule and retrieve an event by adding target. Here I have added two targets which is simple pub/sub implementation as Amazon SNS as our publishing service, Amazon SQS as a subscriber and monitor the success event logs using AWS CloudWatch in EVENTBRIDGE. […]

PACE New Features: Customizable Surveys, Web Chat Attachments, and More!

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE visit our dedicated landing […]

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An Interoperability Success Story: Modernizing Enterprise Data & Integrations in Healthcare

A healthcare experience upgrade – that’s the quest of so many healthcare organizations. Consumers expect better healthcare experiences. Government has even mandated it. And, below the surface, data serves as important connective tissue powering seamless, connected experiences for patients, members, and their care ecosystems. Interoperability helps unlock data’s greater potential — healthcare innovation, more meaningful care […]

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New AWS Alliance Manager: Matt Kundtz

We are excited to welcome Matt Kundtz to Perficient as the AWS Alliance Manager!   The Alliance Manager role is a leadership position focused on the stewardship of our AWS partnership. Matt joins our team with prior experience supporting the Microsoft ecosystem where he was an account manager and team lead. He is excited to […]

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AWS Cost Analysis Comparing Lambda, EC2, Fargate

  Choosing the appropriate compute is challenging when we have many good options from AWS.  Our clients are often excited about only paying for the milliseconds of usage rather than paying for idle cloud resources.  Let’s explore what this looks like with Lambda’s pricing model and compare it to other popular compute choices.  Let’s see some examples of how good Lambda is at saving money when the workload […]

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Why Amazon Connect for Service Cloud Voice

In my previous blog, An Introduction to Service Cloud Voice, I provided a high-level overview of Service Cloud Voice and some key benefits a part of this offering. In this post, I will cover why Amazon Connect is the best option for Service Cloud Voice telephony and what some of the advantages and capabilties of […]

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