Amazon Web Services

PACE Release Notes: Customizable Surveys, Web Chat Attachments, and More!

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE visit our dedicated landing […]

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An Interoperability Success Story: Modernizing Enterprise Data & Integrations in Healthcare

A healthcare experience upgrade – that’s the quest of so many healthcare organizations. Consumers expect better healthcare experiences. Government has even mandated it. And, below the surface, data serves as important connective tissue powering seamless, connected experiences for patients, members, and their care ecosystems. Interoperability helps unlock data’s greater potential — healthcare innovation, more meaningful care […]

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New AWS Alliance Manager: Matt Kundtz

We are excited to welcome Matt Kundtz to Perficient as the AWS Alliance Manager!   The Alliance Manager role is a leadership position focused on the stewardship of our AWS partnership. Matt joins our team with prior experience supporting the Microsoft ecosystem where he was an account manager and team lead. He is excited to […]

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AWS Cost Analysis Comparing Lambda, EC2, Fargate

  Choosing the appropriate compute is challenging when we have many good options from AWS.  Our clients are often excited about only paying for the milliseconds of usage rather than paying for idle cloud resources.  Let’s explore what this looks like with Lambda’s pricing model and compare it to other popular compute choices.  Let’s see some examples of how good Lambda is at saving money when the workload […]

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Why Amazon Connect for Service Cloud Voice

In my previous blog, An Introduction to Service Cloud Voice, I provided a high-level overview of Service Cloud Voice and some key benefits a part of this offering. In this post, I will cover why Amazon Connect is the best option for Service Cloud Voice telephony and what some of the advantages and capabilties of […]

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Introducing Our Container-Native Modernization Suite for ROSA

As a launch partner for Red Hat OpenShift Service on AWS (ROSA), we’ve developed a DevOps-in-a-box reference architecture and Kubernetes-based implementation for rapid application modernization. Kubernetes is an open-source container orchestration platform that automates many of the manual processes involved in deploying, managing, and scaling containerized applications. This means you can cluster together groups of […]

Cloud Computing

Transitioning your Infrastructure to Architecture as Code

At Perficient we are passionate about encouraging engineers as generalists and exemplifying unparalleled productivity by modernizing common engineering pain points. We’re also big believers in flexible teams and finding unique solutions that allow a group of creative individuals to take on projects of all types and sizes with high efficiency. The Cloud Development Kit (CDK) and Fargate are new services from AWS that […]

Service Agent

An Introduction to Service Cloud Voice with Amazon Connect

A New Solution for the Contact Center Pre-integrated with Amazon Connect, Powered by Salesforce Service Cloud Voice seamlessly enhances your Salesforce Service Cloud investment with telephony. By bringing together voice communications, digital channels, and CRM data, you equip your agents with smart and streamlined service to provide your customers with a great phone experience from […]

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Perficient a Launch Partner for Red Hat OpenShift Service on AWS (ROSA)

Accelerating digital transformation requires flexibility and efficiency, while also ensuring security, governance, and support structures of your public cloud strategy. For many years, Amazon Web Services (AWS) and Red Hat have collaborated to provide groundbreaking hybrid cloud solutions. Whether you’re migrating legacy applications, modernizing applications via cloud-native development, or embracing container orchestration, AWS and Red […]

Data DNA

Amazon Kendra Announcements for Handshake

Today, Handshake connectors are available to Amazon Kendra customers. We have found Amazon Kendra’s semantic capabilities, customization potential, and APIs to be powerful tools in search experience design and implementation. Few search platforms handle query recognition and semantic response better. Without relevant content and metadata in the index, search cannot function. Handshake lets us skip […]

S3 Celebration!

A look back: 15 years of Amazon Simple Storage Service (S3)

Amazon S3 Milestones Amazon S3 is celebrating its 15th Birthday between March 15th – March 18th 2021! To help celebrate, AWS is marking this occasion by offering a fantastic week of in-depth streams & live events. Here at Perficient, we strive for excellence in the Amazon Web Services community. As an Advanced Consulting Partner in […]

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A Better Experience for End-of-Day Callers in Amazon Connect

In Amazon Connect, a queued call would stay in the queue even when the queue has closed for the day. So, what do you think would happen to your call if you called into the support queue at 4:54 PM and it closes at 5:00 PM? The answer would depend on the contact center’s policies […]

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