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Communications + Media + Technology

Staying Connected.

Trends and Disruptors Influencing the Communications, Media, and Technology Industry in 2024

Fueled by technological advancements including 5G, generative AI, and cloud computing, the communications, media, and technology (CMT) industry is poised for significant growth and disruption in 2024. Challenges like rapidly changing customer preferences and frequent M&A put CMT companies in a difficult spot ā€“ only the most agile and innovative will thrive. Our extensive experience […]

Nest JS for beginners

Build Scalable and Reliable Node.js Apps with Ease: Introducing Nest JS

If you’re interested in learning a robust, efficient, and scalable enterprise-level server-side framework, you’ve landed on the right blog! šŸš€ We’ll start with a quick introduction, and in this post and the ones to follow, we’ll dive straight into the practical part. We’ll build an application that covers various Nest JS fundamental and advanced topics […]

Video On Demand, Tv Streaming, Multimedia

Perficient Recognized As A Notable Telecom, Media, and Entertainment Industry Consultancy

The lines are blurring among communications, media, and technology (CMT) companies, and consumers are demanding exceptional experiences across the board. Products and services must be hyper-personalized, digital-first, and accessible in any place and at any time. With expectations so high, the pressure is even higher for these companies to effortlessly tackle frequent mergers and acquisitions […]

Highly Configurable vs Highly Customizable Contact Centers

What is best for your business?Ā  Contact centers and customer support platforms have historically been managed as part of an organizationā€™s telephony department. As these organizations look to move to an omni-channel cloud-based solution it is important to understand the options available when choosing a path forward. There are three types of solutions,Ā Ā  Commercial off-the-shelf […]

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Perficient Named a Major Player in Two Global IDC MarketScape Reports

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. This strategic partnership not only requires a firm with technical design expertise but also one that has an understanding of the evolving […]

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Elevating Test Automation: A Deep Dive into Data-Driven Testing Techniques with Cypress

Testing is critical in ensuring the reliability and quality of applications in the dynamic landscape of software development. Data-driven testing is one approach that has gained traction in recent years, and when it comes to web applications, Cypress has emerged as a powerful tool for implementing this methodology. In this blog post, we’ll look at […]

Satellite Communications Under A Starry Sky

Key Takeaways from Mobile World Congress 2023

The conference season has been in full swing across all industries over the past few months. I would like to highlight some key takeaways from one of the biggest and most important conferences in the communications, media, and technology (CMT) industry: the Mobile World Congress (MWC). MWC, held in both Las Vegas and Barcelona this […]

Customer Feedback,experience,review Concept.

When Hyper-Personalized Experiences Are Expected, Media Companies Can Win Using Generative AI

Not only personalization, but individualization, is the future of media. Consumers of connectivity and content are demanding that media providers read their minds and instantly present exactly what theyā€™re looking for, even if they donā€™t personally know what they want. Every platform from social media sites to popular online retailers is constantly improving the way […]

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Industries Document Generation

Every company needs documents for its processes, information, contracts, proposals, quotes, reports, non-disclosure agreements, service agreements, and for various other purposes. Document creation and management is a crucial part of their operations. To make it easy, Omnistudio provides document generation capabilities, tailored to meet the unique requirements of different Industries. In this blog post, we […]

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Cable and Satellite Providers Must Create Loyal Users Before Itā€™s Too LateĀ 

Survey saysā€¦Ā  Recent surveys of cable users have shown that the demographic is quickly aging. Half of cable users surveyed in one report were at least 60 years old, while over a quarter of respondents aged 18 to 29 preferred streaming services over cable TV. More troubling was that 60% of those surveyed who used […]

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Amazon OpenSearch ServiceĀ 

Amazon Connect offers OpenSearch as a service that can be used in a contact center to build reporting dashboards that supervisors can use to review agent activity and availability, agent performance and status, inbound and outbound calls, SMS, chats, and much more. In this blog, I will walk through how OpenSearch integrates and how it […]

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New Salesforce Mobile Application Configure and Customization

  New Salesforce Mobile Application Configure and Customization in Salesforce Org According to reports, 120 billion hours are spent with mobile business apps annually. According to Salesforce, Every month, almost 2 million users run their business from their phones using the Salesforce mobile app. Salesforce planning to retire the Salesforce mobile web experience with the […]

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