Telecommunications

Kari’s Law and RAY BAUM’S Act: Why you should care

If you’re part of an organization, there is a very good chance that you have some type of phone system that you use on a daily basis. However, you may not know that there are certain rules/regulations that must be accounted for so you can remain compliant with FCC regulations. Recently the FCC (Federal Communications […]

Accelerate Your Contact Center Migration With the Perficient Starter Pack for Twilio Flex

One of the key advantages of Twilio Flex, Twilio’s cloud-based contact center platform, is that it is highly customizable. Organizations have a high degree of control over the customer, agent, and supervisor experiences. Many customers want to accelerate migration of their contact center operations to Twilio Flex with a robust suite of features. This is particularly […]

Perficient Launch of Managed Services for Amazon Connect

Since its inception back in March of 2017, Perficient became an early adopter of the Amazon Connect platform. Recognized as an Advanced Consulting Partner within the Amazon Partner Network, our development team of cloud contact center specialists quickly leveraged the power of Amazon Connect to deliver robust contact center solutions resulting in exceptional customer experiences. […]

5G

5G Is Here, and It’s Time to Increase Your Cybersecurity Posture

5G is changing the face of communication and connection. According to Forbes, the technological innovations from 5G could contribute as much as $2.2 trillion to the global economy over the next 15 years. The service will revolutionize the amount of data collection and increasing the number of connected devices and sensors. With the rapid growth […]

CIP Account Analysis

On-Demand Recordings From Perficient’s Virtual Teams Summit Now Available

COVID-19 has forced many organizations into a remote work scenario for which they may not have been prepared. Unfortunately, fundamentals and best practices are often forgotten during rushed predicaments such as these. With our new normal in mind, earlier this week, our experts hosted a virtual Microsoft Teams Summit event, to showcase innovative ways companies […]

Online Shopping Perficient Featured Image Updated

CX COVID-nnovation: the Good, the Questionable, and the Not-So-Good So Far

One and a half months into lockdown and most organizations are now through the initial scramble to assess, address, and run in the best way they are able. But some have gone beyond just getting to a run state and pushed innovation to address new and evolving customer experience expectations. But are all these “COVID-nnovations” […]

5G

What is 5G Exactly?

Previously, I discussed what impact 5G will have on banking. The next post in this series describes what 5G is. 5G stands for fifth-generation wireless service. It’s a new way of encoding data through the air that’s more efficient than previous generations. 1G was analog cellular. 2G technologies were the first generation of digital cellular […]

Computerized DNA string

Join Us for a Webinar About Microsoft’s Project Cortex and the Future of Knowledge Management

Microsoft has turned traditional enterprise content management on its head with its announcement of Project Cortex. Project Cortex uses advanced artificial intelligence to harness collective knowledge from across the enterprise and automatically organize it into shared topics like projects, products, processes, and customers. Using AI, Cortex creates a knowledge network based on relationships among topics, […]

A Study in Personality Tests: The Enneagram Quiz

At the start of 2020, Perficient kicked off its Growth for Everyone campaign with a self-discovery initiative. The first post of the series, A Study in Personality Tests: What Can They Do for You?, explored the psychological and professional benefits of personality tests, while highlighting some of the most influential assessments. To further the discussion, […]

Telecommunications

Say Hello to Big Changes in the Telecommunication Industry

Change happens in the business world. The telecommunication industry is no different. In fact, this industry is a principal example of the fluid, dynamic and rapidly evolving business environment. These changes are breaking-down the dividers between communications, technology and entertainment. Creating an entirely new telecommunications industry. Moving forward, the ever-changing telecommunications industry needs to focus […]

Cloud Procurement Approval Management

Cloud Procurement offers a new interface defining approval workflow for Requisitions, Purchase Documents (Order, Blanket, Contract) and Supplier Management. Approval rules are managed in a user friendly interface that integrates back-end Business Process Management (BPM) while keeping a logical and complete setup in front of the user. While relatively simple to define rules in Approval […]

Install, Configure, Deploy FileNet P8 using Ansible

Here is something I’m working on at Perficient to make installing/upgrading, configuring, and deploying IBM FileNet P8 more efficient. It even creates a Domain, and Object Store. All using Ansible. If your organization is looking to implement something like this in your environment, give Perficient a call. We’ll be happy to assist.    For […]

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