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Marriage of DevOps and ITIL

DevOps is more of a philosophy or way of working than it is a formal framework or standard. Nevertheless, the approach deserves merit, as it goes to the core of tension in most IT organizations—the need to be responsive to business change while maintaining a stable, highly available IT infrastructure, and delivering quality services that […]

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Become an Award-Winning Salesforce Solution Architect

Decades of Movie Making Tradition I stumbled into a career as a Solution Architect while working for Walt Disney Pictures & Television as an Assistant to the Executive Vice President of production. Part of my daily routine was to man five fax machines early in the morning receiving call sheets and production reports from movies […]

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Four Steps to Successful Improvement through Customer Feedback

The old adage “the customer is always right” may frustrate some companies, but getting to the heart of the customer voice through robust data aggregation and analysis tools has never been easier. Social media has now given everyone a feedback channel that customer service organizations can harness to improve offerings and stay competitive. Perficient recommends […]

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3 Steps to Overcoming Communication Barriers

We often hear the phrase “Seek first to understand and then to be understood” or are told to actively listen. While these are important, often time it’s simply not tactical enough. Too often what we hear is skewed by the filters that we (and our audiences) apply. So how do we ensure what we say […]

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Everyone’s Method of Productivity is Different, and Changes

A couple years ago I Googled something along the lines of “how to optimize my time” or “top ten ways to stay productive” and stumbled upon a 2015 Harvard Business Review assessment that gauged productivity styles (found here). Jackpot! I was eager for direction on how to stay productive throughout the day because what worked […]

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How Microsoft Word “Protected View” Stops Information Leaks

Microsoft Word has long offered support for loading images and templates over the network.  This is a great feature within corporate environments because it facilitates the reuse of assets like logos and corporate document templates.  Unfortunately, these features can be abused by bad actors to obtain operational intelligence on individuals, or even to steal credentials.  […]

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Facecoin is Not the Only Option

Is Facebook getting ready to launch a Facecoin ICO? Probably not. A number of outlets are reporting that Facebook is planning on launching its own cryptocurrency, but that may just be a particularly narrow interpretation of blockchain from the people reporting this story. At this point, we do know there is movement at Facebook related to blockchain and blockchain […]

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Extreme Customer Experience Makeover

Digital innovation continues to disrupt industries at lightning speed. Today’s organizations are transforming their entire business – from strategy to operations, technology to culture – to better deliver value to their customers. In 2017, we compiled the top 10 trends leaders needed to know when it came to their digital transformation journey. In this 10-week […]

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Transformation Initiatives Are Critical in Telecom and Cable

While innovation thrives and the “regulatory environment seems favorable to consolidation,” according to John Legeras, CEO of T-Mobile, obstacles persist. Through transformational initiatives, companies must remain diligent in setting and meeting their business and enterprise priorities so they remain competitive. Minimizing operating expenses through better cost-management activities, investing in new technologies, and redesigning processes will […]

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Customer Experience in Telecom and Cable Is the Key to Growth

While operational efficiency is critical when it comes to running a lean and profitable business, it is closely intertwined with the customer experience. For example, better processes along with front- and back-end systems can lead to faster and more effective customer service. It can also lead to better and faster delivery of products and services. […]

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Driving Operational Efficiency in Telecom and Cable

At the end of the day, a streamlined business can witness tremendous cost and time savings, not to mention deliver better experiences for customers and employees. Most, if not all, leaders in the communications space have ongoing initiatives for optimizing their business, whether it’s the implementation of sophisticated software and technology, or process reengineering to […]

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Digitalization Will Help Telecom, Cable, and Satellite Win Big

As it stands, the outlook for broadcast, cable, and telecommunications providers looks very bright. In a Q3 2017 earnings call, John J. Stephens, senior executive vice president and chief financial officer of AT&T, said: “We continue to track well against our full-year guidance, and we continue to invest for the growth of our business and […]

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Comcast and the Industry’s Desire to Be Most Relevant

A look at how one of the nation’s largest video, high-speed internet, and phone providers came to be shows just how far the communications (i.e., cable, satellite, telecommunications) sector has come. After all, the rich histories and legacies of many companies have made the industry what it is today. Brian Roberts, chairman and CEO of […]

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[Guide] 2018 Cable, Satellite and Telecom Industries Outlook

Using the insights we’ve gleaned from conversations with clients, perspectives from industry executives, and statistics from market research reports, we have prepared a guide that describes the current state of the communications sector. Use it as a barometer to measure the impact of your own activities and initiatives. How do you compare to your peers? […]

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