Telecommunications

Survey says…  Recent surveys of cable users have shown that the demographic is quickly aging. Half of cable users surveyed in one report were at least 60 years old, while over a quarter of respondents aged 18 to 29 preferred streaming services over cable TV. More troubling was that 60% of those surveyed who used […]

Amazon Connect offers OpenSearch as a service that can be used in a contact center to build reporting dashboards that supervisors can use to review agent activity and availability, agent performance and status, inbound and outbound calls, SMS, chats, and much more. In this blog, I will walk through how OpenSearch integrates and how it […]

  New Salesforce Mobile Application Configure and Customization in Salesforce Org According to reports, 120 billion hours are spent with mobile business apps annually. According to Salesforce, Every month, almost 2 million users run their business from their phones using the Salesforce mobile app. Salesforce planning to retire the Salesforce mobile web experience with the […]

In this blog, we will show a GIF as a report page tooltip when hovering over a visual. This cool technique allows you to display instructional GIFs or videos for our end users. Steps for Creating GIFs: App to record gifs Adding gifs to Power BI Adding Tooltip Integrating with button App to Record GIFs: […]

Live Connection Mode: Power BI Live Connection is one of the connection modes to connect the data source into Power BI, just like Import and Direct Query. As of now, some of the cloud data sources we can connect through Power BI Live Connection are: Azure Analysis Services SQL Server Analysis Services Tabular  SQL Server […]

Amazon Connect now offers a preview of Forecasting, Capacity Planning, and Scheduling capabilities directly from the Amazon Connect console. This is a significant step forward since Amazon Connect already offers integrations with the leading WFM providers. However, with these out-of-the-box features based on machine learning, Amazon now allows its customers to safely predict their future […]

Hello readers!!!! It’s time to get back to the Internet of Things (IoT). In the previous blog I had given an introduction to IoT and discussed about how AI empowers IoT. Please click the link below if you haven’t already gone through it. In this blog, I’ll discuss about the well-known cloud provider, Amazon Web […]

The past two years have proven that telehealth and virtual care are here to stay and will gain strength going forward for patients, providers, and payers.  With the ability to provide healthcare to a vast array of patients, the next question is “now what?”  How can we improve and customize a better experience for patients, […]

I was attending a meeting as part of my daily office routine. One of my colleague’s voice was sounding very much like my colleague from previous organization. Only the voice was familiar, name was no way linking to the region where he belonged to and virtual meetings with no faces attached to it …it just […]

One of the biggest challenges companies face with their SCM applications footprint is moving part or all of it to a cloud-based SaaS/PaaS platform. This decision is sometimes complicated by the fact that on-premise license renewals, de-support notices for earlier versions of EBS, ‘true ups’ for user license fees (especially when there has been significant […]

Supply chain complexity doesn’t have to be complicated. A well designed, mutually dependent and interconnected set of systems where a change in one component can influence other components can actually be quite simple. For one of our clients, a major telecommunications company, their existing supply chain and inventory management processes had been effectively supporting their […]

Agent Next Status is a nifty upcoming feature in Amazon Connect that allows agents to update their status on an active contact and choose their next status. This is an exciting addition since agents at a busy contact center are routed calls and chats back-to-back. They may not always get the opportunity to switch their […]