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Automation and Artificial Intelligence (AI) with ServiceNow ITSM

Why Automation & AI ? Automation and Artificial intelligence are transforming businesses by improving enterprise productivity and innovation.   Each new version of ServiceNow ITSM includes new and enhanced automation and AI capabilities. What is ITSM ? IT Service Management (ITSM) refers to all the activities involved in designing, developing, deploying, supporting and managing the life-cycle […]

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Installing, Configuring, and Using IBM FileNet Deployment Manager

IBM FileNet P8 comes with many tools used for administering, and configuring the different aspects of the application. One of the most important is the FileNet Deployment Manager (FDM). It is used to migrate Objects, such as Classes, Property Templates, Documents, Marking Sets, Workflow Definitions… between different environments. It can even be used to migrate […]

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Reducing App Development Build Time by 75% with Cloud

The following is the fifth blog in a series about why businesses are moving to the cloud to modernize and improve business performance. Thus far in this series, we’ve examined the state of cloud and how cloud enables innovation, including with a case study in cloud automation, with speed and agility. In this blog, we’ll […]

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Engage Millennials with Better Banking

Exploring what’s essential to consumers is a primary step to gaining, retaining, and cross-selling in the banking industry. However, millennial stereotypes regularly fool financial institutions, botching their marketing strategies with incorrect beliefs. Case in point: it turns out millennials enjoy physical branch visits just as much as Gen Xers and Baby Boomers. Nonetheless, most financial […]

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IBM BigFix and Licensing Metric Tool

  A few months ago, I was assigned the task of installing BigFix*/IBM Licensing Metric Tool (ILMT) for a client. I’ll admit that this was the first time installing this application, so I had to do my research. The video below goes through a basic installation based on what I learned. Also, I did mistakenly […]

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Executives and Cloud – Perfect Alignment

In today’s “digital everything” world with all the confusing jargon around the subject of “cloud”, it is easy to miss the point of why cloud technology is important. In this blog, I hope to remind the reader about some cloud basics. The reference to cloud in this blog is a more broadly defined definition of […]

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Kali Project Encryption and Isolation Using Vagrant and BitLocker

Imagine that you work on different engagements or projects in which Kali Linux is one of your primary tools.  Furthermore, maybe you also have the need to keep the data for each of those projects isolated from the others – in other words, you need to avoid cross-contamination between your projects.  In this article I […]

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Installing the IBM FileNet P8 Container Demo

Have you ever found yourself needing a development environment at 2 AM on a Wednesday morning? Well, maybe not, but if you have, and you are a FileNet P8 developer, or admin, you’re in luck. IBM has created an easy to spin up containerized implementation of P8. The instructions and code for installing it is […]

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Oracle Cloud PPM Rapid Install – “Why Bother?”

Introduction In this installment, I will discuss a few key takeaways of the PPM Rapid Install sheet. The PPM Rapid Installation is very helpful in getting an environment up very quickly. It also provides a structure in capturing configuration data. Depending on which features are suited, and selected, for your company, the sheet will enable […]

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Invoice formats- Oracle Projects Considerations Part 7

What is a Project Billing Invoice Format? The Oracle projects billing invoice formats determine how invoice lines can be displayed on invoices. Implementers define the width of columns and different data types to appear. Invoice formats also allow free-form text. These details are used in Receivables for invoice accounting and presentment to the customer. Are […]

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Project Statuses-Oracle Projects Considerations Part 8

What Are Project Statuses? Statuses can control the “life-cycles” of projects, project resource requirements, and people. New statuses can be created for the above objects. Out of the Box Project Statuses Project Statuses include predefined statuses for the following objects: Projects – a project’s current state, for example Open, Closed, or Approved Requirements – The […]

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FileNet P8 Domains, Object Stores, and Document Classes

I created three videos with instructions on how to create a domain, an object store, and a document class with associated property templates and choice lists. However, all of these tasks assume you’ve installed, configured, and deployed the Content Platform Engine (CPE). Future videos will demonstrate how to do that. In the meantime, if you […]

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[Guide] Mitigating Cyberattacks in Financial Services

Cyberattacks and data breaches in financial services firms are more common than in any other industry. In fact, financial services firms fall victim to cybersecurity attacks 300 times more frequently than businesses in other industries and the rate of breaches in the industry has tripled over the past five years. Cyberattacks also cost financial services […]

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Implementing Chatbots in Financial Services

Previously, I discussed chatbot technology in the financial services industry. This post outlines the benefits of implementing chatbots to enhance the customer experience. Many firms begin their foray into chatbot technology by replacing or augmenting internal service desks. Functions such as information security password resets, IT software installation requests, and HR inquiries are typically the […]

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Components of a Data Governance Strategy in Financial Services

Previously, I analyzed the types of data in a governance program for financial services companies. In this post, I discuss the components needed to design a data governance strategy. A comprehensive program to manage data consists of a number of components: Data Strategy & Architecture A firm-wide repository (data dictionary) should be constructed to catalog […]

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Chatbot Technology in Financial Services

This blog series highlights the benefits of implementing chatbots in financial service to exceed customer expectations. This post explores chatbot technology in the financial services industry. Chatbots, often referred to as virtual assistants and interactive agents, are software applications that can interpret human speech and texts. They can execute transactions via an organization’s systems, providing […]

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What the Financial Services Industry Stands to Teach Us about Digital Transformation

The financial services industry serves as a prime example of one that’s poised for rapid digital transformation. Since the economic meltdown in 2008, many financial services firms have been focused on regulatory compliance. Now firms are starting to take investment budget and put it toward projects that help grow or change the bank as opposed […]

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[Guide] Designing a Data Governance Program in Financial Services

Data is the lifeblood of any company. It is the basis of management decision-making, regulatory supervision, taxation, and investor and market behavior. In recent years, firms have recognized data as an independent asset that should be managed and leveraged to fully reap its benefits. As firms began to recognize the power of data for its […]

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NYDFS 500 and GDPR in Financial Services – Actions to Take Now

My previous blog focused on addressing the General Data Protection Regulation (GDPR) and all the regulations that came with it. In my final post of this series, I want to outline the actions you can take to remain proactive with data privacy laws surrounding NYDFS 500 and GDPR. Understanding NYDFS 500 and GDPR, their impacts […]

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