Automotive

Perficient is lucky to call our 6,000+ global colleagues the most hard-working, talented, and driven people in the business. It’s no secret our success is because of the brilliant minds who continually build their knowledge and skills to better serve our clients, proudly enabling digital transformation for the world’s biggest businesses. With teams spanning technologies […]

Robotic Process Automation (RPA) is the use of software to automate high volume and repetitive tasks that previously required a human to perform. RPA enables the configuration of a “bot” or “digital workers” to capture and interpret tasks on existing applications such as processing transactions, transforming or manipulating data, triggering responses, and integrating with other […]

From 2020 to 2021, the global automotive aftermarket size grew from $380 to $408 billion in revenue. It’s expected to grow at the compound annual growth rate (CAGR) of 3.8% and reach a forecast revenue of $529 billion by 2028. There are two primary segments in this market, automotive replacement part suppliers and service enablers. […]

Covid-19 transformed customer expectations and forced businesses to pivot and renovate their digital landscapes. The goal: offer customers a smooth digital experience. According to Forbes and Twilio: Covid-19 sped up digital transformations by six years 97% of executives say the pandemic sped up their digital transformation 95% of executives say they’re looking for new ways […]

One of the biggest challenges companies face with their SCM applications footprint is moving part or all of it to a cloud-based SaaS/PaaS platform. This decision is sometimes complicated by the fact that on-premise license renewals, de-support notices for earlier versions of EBS, ‘true ups’ for user license fees (especially when there has been significant […]

Customer expectations have evolved drastically due to the impact that digital technology has placed on the customer experience. There is also no question that Covid-19 has changed the digital game by increasing digital transformations and creating a demand for a smooth digital experience. When McDonald’s began to see a decrease in sales, they stepped back […]

As AI continues to expand its reach into the enterprise, so does the desire to maximize its full potential. But the journey to realizing all of your AI aspirations can be a bumpy road with twists and turns if you don’t have an experienced consulting partner to help navigate. Technology maturity, opportunity cost, fast-changing regulations, […]

The use of chatbots is exploding across almost every consumer vertical. When done correctly, chatbots increase efficiency while also delivering better customer experiences. Even though nearly 70% of consumers prefer to use chatbots, many automotive companies aren’t yet embracing this technology. While there are OEM-to-dealer complexities to consider, this AI advancement can help solve challenges […]

I recently interviewed Gary Johnson, a delivery director at Perficient who has worked with various automotive brands. In our conversation, Gary shared how the automotive industry is faring during the pandemic. He gives a big nod to electric vehicles (EVs). Eugene Sefanov: First and foremost, I would be remiss not to ask how the automotive […]

Perficient is excited to announce that, once again, our Detroit office has officially been named a Top Workplace in Michigan! This is the fifth Perficient office to be recognized for being a top place to work this year – showing that our people and our culture continue to shine, even during this difficult time. So […]

Perficient is proud to be sponsoring this year’s Automotive CX Summit Series! After providing an exclusive, in-person event for 15 years, this year’s Summit will take place virtually. The event will consist of two half days providing attendees with meaningful content focused on the automotive industry and peer-to-peer networking. Join Our Session Our very own […]

In the past two posts I explored the topic of automotive companies merging online and offline data to build better customer profiles and better understand their consumer base. In the first post, I discussed the data landscape in automotive and the overall need to combine online and offline data. In the second post, I focused […]