Twilio

curbside pickup

A Fully SMS-Based Curbside Pickup Solution

In our previous posts, we discussed the increasing popularity of curbside pickup and click and collect as a retail channel and demoed a pickup solution powered by Twilio Flex, Twilio’s cloud-based contact center platform. Twilio’s powerful platform can also be used to create a curbside pickup operation where customers, workers, and supervisors all interact via […]

curbside pickup

Curbside Pickup – Solution Using Twilio Flex and Programmable SMS

In our last post, we talked about how curbside pickup or “click and collect” is expected to remain a popular channel for retailers to connect with their customers in a post-COVID-19 environment. Using SMS and Twilio Flex, Twilio’s contact center platform, retailers can quickly adapt to the increasing demand for contactless store pickups. We have […]

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Curbside Pickup and How It Impacts Your Retail Strategy

Before the COVID-19 pandemic, retailers were already seeing enthusiasm from customers for more convenient ways to interact during the purchasing process. While some retailers have offered limited order pickup options for some time, this was often limited to certain verticals or a small sub-set of products. In the past few years, retail innovations such as […]

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CodeExchange – twilio-dev-container

Twilio has introduced a new program for developers and partners to share code called CodeExchange.  This provides a curated list of Twilio-focused content and we are taking our first steps to contribute back to the wider community with examples and tooling.  This post will focus on onboarding and how to get a quick start environment […]

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Perficient Colleagues Share How it Feels to Help Fight COVID-19

Perficient Supports with COVID-19 Hackathon As we know, customer engagement goes beyond customer service. As businesses around the world grapple with the impact of COVID-19 (more commonly known as Coronavirus), digital has the power to help organizations respond quickly while mitigating risk.  No stranger to hackathons, Perficient continues to create solutions to support the fight […]

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COVID-19 – Using Twilio to build a Remote Workers Solution

Our group has been working through ideas over the past week to offer up solutions.  These solutions are built leveraging the technologies we use to build enterprise solutions.  In this post I will walk through a solution we were building leading up to the Hackathon.  The content will be high level and include links back […]

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Internal Hackathon for COVID19 Response – Team Knights of the Roundtable

Our Customer Engagement Solutions group at Perficient is focused on helping our customers improve communication and interactions with their customers. Through our partnerships with industry-leading communications frameworks, we enhance and implement various ways companies interact across multiple channels. The COVID-19 pandemic has disrupted every part of our lives and the contact center space is no different. […]

Call Center Relief architectural diagram

Internal Hackathon for COVID19 Response – Team Quarantitans

Our Customer Engagement Solutions group at Perficient is focused on helping our customers improve communication and interactions with their customers. Through our partnerships with industry-leading communications frameworks, we enhance and implement various ways companies interact across multiple channels. In light of these issues, our team at Perficient spent the week of March 23rd on an internal […]

Auto Attendants & Call Queues

Rapid Help for Healthcare Contact Centers Amid COVID-19 Demands

Across industries, contact centers struggle to maintain pace with concerns, questions, and urgent needs surrounding COVID-19. This reality holds especially true for healthcare payers and providers serving on the front lines, helping to save lives and communicate ever-evolving resources and instructions to the public. Contact centers are especially struggling in the following ways: Heavy call […]

Meal Delivery

Internal Hackathon for COVID19 Response – Team VoxCare

Our Customer Engagement Solutions group at Perficient is focused on helping our customers improve communication and interactions with their customers. Through our partnerships with industry-leading communications frameworks, we enhance and implement various ways companies interact across multiple channels. The COVID-19 pandemic has disrupted every part of our lives and the contact center space is no different. […]

Day 3 Update: Internal Hackathon Focused on Creating COVID-19 Response Solutions

On Monday, our Customer Engagement Solutions team kicked off an internal Hackathon focused on creating COVID-19 response solutions using the Amazon Connect and Twilio Flex cloud contact center platforms. Yesterday, we checked in on each team’s progress. The five teams are close to wrapping up their work so they can demo their solutions tomorrow and […]

Developers Working In Their Office.

Day 2 Update: Internal Hackathon Focused on Creating COVID-19 Response Solutions

Yesterday, our Customer Engagement Solutions team started an internal Hackathon focused on creating COVID-19 response solutions. The challenge aims to address the current pandemic by building solutions on Amazon Connect and Twilio Flex—both cloud contact center platforms. Solutions range from handling businesses’ increasingly high call volumes during the crisis to integrating customer care with telehealth […]

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