Customer Experience and Design

Covid-19 Put the Spotlight on eConsent, and Rightfully So

Informed consent, an integral part of clinical research, ensures that clinical trial participants are well-informed about all the relevant aspects of the clinical trial and that their participation is voluntary. However, as clinical studies get more complex, informed consents are getting longer and less clear, defeating their intended purpose. According to a survey, 35% of […]

Successfully migrate off of Adobe Search & Promote

Successfully Replacing Adobe Search and Promote with Coveo

Adobe Search and Promote will reach its end of life in September of 2022. Users will no longer have access to the administrative user interface and APIs will no longer generate results. So how do you successfully migrate off? Adobe Search & Promote End of Life Many organizations using Adobe Experience Manager (AEM) have relied […]

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Associate a hub site to another hub site in SharePoint Online

Last month, Microsoft launched a new feature: associate a hub site to another hub site. This functionality will add the ability to associate a SharePoint hub site to another hub site to expand search results across multiple hubs in your organization. This will enable users to discover relevant content when searching on any sites related […]

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5 Key Takeaways From Our “Optimization Strategies To Improve Collections” Webinar

Financial institutions must prioritize instilling empathy when interacting with their clients. It’s more critical now than ever because of the economic hardships many are facing due to COVID’s impact. In our latest webinar, “Optimization Strategies to Improve Collections,” Scott Albahary, Perficient’s financial services chief strategist, and Byron Gifford, Perficient’s collection transformations lead, shared tangible solutions […]

Accessible Videos: Highlight Your Recorded/Live Captioning and Provide Downloadable Transcripts

In my post from August, we learned how to effectively include stop, pause, hide, or volume changing controls into your video content to ensure the content is accessible to all users. Now we’ll learn a little more about the value of including captions for both pre-recorded and live videos, as well as the option to […]

On the Horizon WCAG 2.2: A New Standard for Interacting with the Web

We’ve been looking at The Web Content Accessibility Guidelines (WCAG) 2.2 Guidelines for several weeks, and we’re now rounding out this series by taking a close look at 5 of 9 WCAG 2.2 A, AA, and AAA Success Criteria. If you haven’t been following this series, the W3C released a working draft of WCAG 2.2 […]

A woman searches for content on a mobile website.

How Taxonomy Connects Healthcare Consumers With Content

We’ve all been spoiled by how easy Amazon and other leading e-commerce leaders have made it for us to find related items when we browse their websites. If I’m searching for a pair of shoes or a blender but not finding the exact item I want, I can often find related items that the site […]

A New Standard for Interacting With the Web: Beyond the Keyboard and Screen Reader

Every person using the web has different abilities when it comes to reading and interacting with online content. Naturally, they have varied needs as well. In this article, we’ll carry forward the theme we started in part one and part two of this series – the importance of a keyboard or screen reader (robust forms of technology) that make information like forms, videos, images, content, […]

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Recruiting the Future of Healthcare: Why Nurses Are the Key to Healthcare Organizations’ Success

In the first article in this series, I wrote about my recent healthcare journey and how it lined up (and didn’t) with the strategic advice we give our healthcare clients. In part two of the series, I discussed the importance of an outstanding consumer experience — not just the digital experience — and how it’s […]

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On Brand: The Business Value of Experience Design (Part 7 of 8)

This is the seventh in a series of blog posts sharing the results of our study on the business value of experience design. Read the last post here. In this post, we explore the role that designers have in translating brand identities into digital products. Consider some of the most influential and signature elements of […]

10 Ways We Help Top-Ranked Payers Deliver Winning Member Experiences

Which health insurers are providing the best customer experience (CX), and how are they improving the quality of their experiences? Forrester set out to answer this very question in The US Health Insurers Customer Experience Index, 2021. In the report, Forrester reveals the complete rankings of 17 health insurance brands that were analyzed as part […]

The Roundabout Truth: Carousels and Accessibility

When you hear the word “carousel,” the first thing that might come to mind is sitting in the saddle of an ornamental horse, riding in a circle and waving to onlookers as you pass by. If you had the experience of watching a carousel, you know that carousels provide a repetition of visual information until the ride comes to an end. Similar to the carnival version, website carousels are also a […]

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