Customer Experience and Design

Spurred by recent AI advances and improvements made during the global pandemic, accessibility has become an integral component to an increasingly digital-first world. Ensuring that technology is accessible for everyone should be a high priority for all digital properties. Providing an outstanding experience for both customers and employees is crucial for business success, and directly […]

In my previous blog, Rich Text Editor in Vue Application: Using Quill.js, we covered the fundamentals of setting up Quill.js in a Vue.js application to create a rich text editor. This blog will build on that foundation by diving deeper into Quill.js customization in Vue.js to meet specific needs. By the end of this tutorial, […]

Imagine running a business where you offer subscription-based products. As your customer base grows, you begin to notice something slipping—renewal deadlines, contract complexities, and your sales team being bogged down with manual updates. Enter Salesforce CPQ (Configure, Price, Quote), a powerful tool designed to help businesses streamline the often-complex process of managing quotes, pricing, and […]

  Imagine you’re leading a sales team, and every time a customer asks for a quote, your team has to dig through countless spreadsheets, emails, and product lists just to generate a simple price. Sounds stressful, right? That’s where Salesforce CPQ (Configure, Price, Quote) comes to the rescue! This tool is a game-changer for organizations […]

In this series, we’re discussing how your healthcare organization (HCO) can understand and address the needs of caregivers who are caring for your patients and members, as well as why it makes sense from a business perspective for you to do so. When caregivers of patients/members within your organization feel seen and supported, it leads […]

In today’s rapidly evolving world, the importance of inclusivity and equality cannot be overstated, especially in healthcare. One area that often goes overlooked is the need for accommodating auditory disabilities. By integrating principles of universal design, we can create healthcare environments that are accessible and equitable for everyone, regardless of their hearing abilities. Understanding Auditory […]

The energy was electric last week as thousands of attendees invaded MGM Grand along the Las Vegas Strip for the 3rd Annual Power Platform Community Conference (PPCC24). From groundbreaking announcements to new features unveiled during keynotes from Microsoft’s Charles Lamanna, Corporate Vice President of Business Industry and Copilot, and Jeff Teper, President of Apps and […]

As we dive into the amazing capabilities of Optimizely One, let’s shine a spotlight on the Optimizely Data Platform (ODP). This simple tool unifies all your customer data in one place, making segmentation and personalization a breeze for your marketing team. With ODP, you’ll gain a complete view of your customers’ interactions and behaviors, empowering […]

In an increasingly digital world, ensuring that everyone can access and enjoy online content is more important than ever. This is where Universal Design comes into play in the healthcare system, aiming to create products and environments that are usable by all people, to the greatest extent possible, without the need for adaptation or specialized […]

In today’s digital age, creating inclusive and accessible user experiences is more important than ever. Universal design aims to make products and environments usable by all people, to the greatest extent possible, without the need for adaptation or specialized design. This blog post is part of our Universal Design Series, focusing on how to enhance […]

  As healthcare continues to evolve with technological advancements and demographic shifts, it is crucial to design systems that are not only adaptable but also inclusive. In this installment of the UX in Universal Design Series, we’ll explore how Universal Design plays a pivotal role in future-proofing healthcare. By ensuring that healthcare environments and services […]

Let’s be honest – projects can get messy fast. It’s all too easy to get tangled up in the details and lose sight of the bigger picture. That’s where Agile epics step in, helping you think big while staying grounded in the steps that lead to success. Epics act as the link between your grand […]