Customer Experience + Design

This week, Perficient’s Customer Engagement Solutions team launched a preview of a product that extends native Amazon Connect capabilities. After working with many customers in migrating contact centers to Amazon Connect, our team wanted to create a solution that assists in managing custom-developed modules from a unified web-based interface. Administrative Tool Features The Administrative tool […]

If you’ve driven a car, used a credit card, submitted a claim, or performed countless other everyday tasks, you’ve likely interacted with Pega. But what is it like to build those solutions, and better yet, why would someone want to build those solutions as part of the Pega team at Perficient?  According to our clients, […]

We are honored to announce that we have been named by Microsoft the 2020 Microsoft Health Innovation Award winner in the category of Enable Personalized Care. The award recognizes healthcare organizations and technology solution partners that leverage Microsoft technology to provide innovative solutions to help enable personalized care, empower care teams, improve operational outcomes, protect […]

Before AEM 6.5, we really only had one UI to manage user permissions.  That’s not to say we couldn’t go to the JCR directly and set ACLs, but the user admin screen was just simpler. For instance, take this example from the classic user admin console. Typically, this meant that we would check the root […]

Personalizing the B2B commerce experience with data is an important strategy for brands to establish as the world looks to digital experience as a top priority for how and where to buy. Join us on Thursday, June 4 at 1 PM ET for a webinar, Personalizing the B2B Commerce Experience Through Data, to look at the […]

There has been a lot of talk about what the ‘new normal’ will look like in a post-Covid world. Some are saying we may always have to wear masks on planes, while others are saying sports and concert venues will look drastically different. The future is often hard to predict, but I believe there is […]

In my previous posts, we went over the deployment process in the EpiServer DXP environment. The first post went through the original methods that allow for deployment into the DXP environment. The second post went through update 313, which was a massive deployment API update, as well as how to use the API to export an environmental database, […]

In my previous post I talked about how to add service users to the YAML file exported by the AC Tool.  But what if you want to do something else that isn’t currently possible without a recompile? There may be many reasons to create a custom file, the reason I did it was to include […]

It’s time to focus on customer experiences (CX). But, how do you differentiate yourself from the pack? According to a digital trends report from Adobe, the answer is…by providing an excellent CX. It beats content marketing, video marketing, and social pages. Why should brands focus on CX? Its official, consumer’s value exceptional experiences and will […]

In my last-post, we went over the deployment process in the EpiServer DXP environment. I mentioned that the next post would be related to using this within Azure DevOps, but I need to make a slight adjustment based on today’s update. As of April 27th, 2020, EpiServer released their weekly update #313, which included a lot […]

In my last post, I showed you how to create your YAML output files.  By default, these files do not contain any user information, however, the tool does give you a pretty easy way to include these by using an OSGi configuration.  The only drawback to this approach is that you can’t change it without […]

Relaunching or migrating a website is an intensive process and it’s very easy for small issues to slip through the cracks. Especially when teams either lack institutional knowledge, are gapped on critical skills or are working against an aggressive timeline. Here are some things to watch out for I’ve seen observing and being involved in […]