Microsoft

Perficient Named 2020 Microsoft Health Innovation Award Winner

We are honored to announce that we have been named by Microsoft the 2020 Microsoft Health Innovation Award winner in the category of Enable Personalized Care.

The award recognizes healthcare organizations and technology solution partners that leverage Microsoft technology to provide innovative solutions to help enable personalized care, empower care teams, improve operational outcomes, protect health information, and ultimately reimagine healthcare for a digital world.

“We are honored to be recognized with this Health Innovation Award from Microsoft,” said Juliet Silver, healthcare Chief Strategist, Perficient. “Digital transformation is pushing the boundaries of traditional healthcare models with offerings like telemedicine, virtual visits, and patient-specific portals quickly becoming standard expected services. Our approach to digital healthcare combines strategy, data, technology, and design to streamline internal processes and deliver personalized experiences for patients that improve quality of care.”

Using Azure for health innovation and a personalized, seamless consumer experience

Working with one of the largest healthcare systems in the United States, we enhanced their consumer experience by building a unified digital experience, providing them a seamless, personalized end-to-end experience.

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To do this, we created a new Sitecore-based platform deployed on Microsoft Azure to support customization while incorporating functionality that makes it easier for users to find a doctor, book an appointment online, and manage self-service tasks through a patient portal. Utilizing Azure DevOps’ CI/CD capabilities, we then standardized the user experience, interface, and content across the site. Using Azure Search and other Azure PaaS services, we implemented a full release strategy that allowed deployment and testing to occur with no disruption to end-users and Sitecore content authors. To access the data needed to create a unique experience for each user, we also accelerated the deployment of Microsoft Dynamics 365 and facilitated its integration with multiple technology platforms and services throughout the organization.

The healthcare system now has a centralized location where it can access near real-time data to deliver highly personalized patient experiences based on a user’s activity. As a result, the healthcare system has realized an increase in user interactions and bookings with the platform as well as in provider enrollments.

To read more about the award, you can see our full press release here. You can also read more about our gold-certified Microsoft partnership here.


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About the Author

James is a Senior Marketing Coordinator at Perficient, responsible for cloud transformation marketing. He has been at Perficient since January 2019. James is originally from Australia but now calls St. Louis home.

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