Since its inception back in March of 2017, Perficient became an early adopter of the Amazon Connect platform. Recognized as an Advanced Consulting Partner within the Amazon Partner Network, our development team of cloud contact center specialists quickly leveraged the power of Amazon Connect to deliver robust contact center solutions resulting in exceptional customer experiences.
A few years later, with many successful enterprise implementations under our belt, we achieved the AWS Service Delivery designation based on our record of technical proficiency and proven success. The AWS Service Delivery Program is a validation program that identifies and endorses APN Partners with customer experience and a deep understanding of AWS services.
Businesses leveraging the two technologies together would now be able to harness their data for critical insights and predictions, connect customer touchpoints across their business, and drive brand loyalty and growth.
As we continue to invest, expand, and evolve our Amazon Connect practice, it was clear that adding a suite of managed service offerings to our portfolio was a must. With a focus on added value, and flexibility, we tailored our managed service offerings keeping in mind that no one customer holds the same requirements. We understand that support requirements differ dramatically for every organization. Our a la carte lineup of offerings provides customers diversity. Whether our services can help augment existing in-house staff and practices, or offer a more white-glove approach for those interested in leveraging an outsourced model to maximize their investment. Perficient can own as little or as much operational upkeep and management of the solution as desired.
Now more than ever, organizations are faced with the challenge to digitally transform themselves and migrate to the cloud. With endless customization possibilities associated with Amazon Connect deployments, solutions continue to increase in complexity. To help organizations develop an exceptional end-to-end customer experience, our managed service offerings provide customers the support and operational capabilities needed to successfully manage their Amazon Connect solutions with proactive measures resulting in increased performance while minimizing risk. Our 24×7 dedicated team of experts helps customers overcome challenges around staffing, feature enhancements, and optimization allowing for complete peace of mind. Utilizing our best-of-breed operational management practices, each offering is designed to service a set of operational functions that are necessities for optimal performance.
Amazon Connect is a comprehensive contact center solution built on top of AWS’s global cloud infrastructure. With our deep expertise in contact center solutions and Amazon Web Services, we combine our cloud expertise and customer care consulting strengths to provide complete end-to-end solutions on the platform. We’ve been delivering customer care solutions to North American-based companies for more than 10 years, migrating legacy contact centers to more modern platforms. We are extremely excited to offer a managed services program specially focused on Amazon Connect solutions and looking forward to continuous growth within our Amazon practice.