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Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that emulate human actions interacting with digital systems and software. Just like people, software robots can do things like understanding what’s on a screen, complete the right keystrokes, navigate systems, identify and extract data, and perform […]

Healthcare payers and providers aim toward a common pinnacle goal: to promote better health outcomes. The steps toward this achievement require efficiency and insights. In this blog, I explore how intelligent automation (or IA) and advanced analytics intersect to support healthcare’s aims. Triple Aim? Quadruple Aim? First, a brief history lesson. In 2007, the Institute […]

Held virtually for the second year in a row, PegaWorld iNspire featured keynotes and breakout sessions from Pega leadership, partners, and customers. Attendees learned about key automation trends, as well as Pega innovations, capabilities, and client and partner successes. Watch on-demand versions of PegaWorld iNspire sessions here. In this blog, we’ll highlight the Pega Cloud, […]

Healthcare payers and provider groups across the country are challenged with high costs and long provider onboarding durations due to a lack of integrated automated processes. Organizations often rely on multiple systems and manual processes to onboard and manage providers, resulting in high Center for Medicare & Medicaid Services (CMS) fines due to poor data […]

Exciting news was announced during PegaWorld’s iNspire event on May 4, 2021. Pega and Adobe are joining forces to provide an end-to-end customer-centric journey. Leveraging Pega’s Customer Decision Hub (CDH) and Next Best Action Advisor—adaptive and predictive models can be used with Adobe customer applications to provide the most relevant offers or recommendations to customers. […]

In the past few years, the majority of large organizations have invested in some form of automation. They’re looking to automation as a way transform business operations. According to Gartner, the global robotic process automation (RPA) software revenue is projected to reach $1.89B this year. RPA is the use of software to automate high volume […]

Over the past year, your enterprise has likely experienced a number of challenges, including impacts to your supply chain. Spotting and quickly mitigating risk can help determine the long-term success of your enterprise. Aaron Fromm (Senior Manager, Solution Consulting, Pega), Andrea Kruse (Solutions Consultant, Pega), Udayan Sharma (Pega Practice Director, Perficient), and Bob Vaneck (Chief […]

Visibility into risk is critical to supply chain success. Spotting and quickly mitigating risk – be it supply issues due to a pandemic or changes in customer preferences impacting demand – will determine the financial success of your enterprise. More tactically, for those operating large fleets of drivers and vehicles, managing operational risks such as […]

COVID-19 vaccines appear to be close to helping resolve the 2020 Coronavirus Pandemic.  The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions.  As we start to emerge from the pandemic in 2021, what should customer experience practitioners focus on to begin to ramp back up? […]

The short answer is yes, businesses can easily build bots using robotic process automation (RPA) tools. However, we as consultants would not earn our stripes if we did not present all the necessary factors needed for you to draw a conclusion for yourself. As the automation industry continues to make inroads into the C-suite, there has been a […]

In order to meet customer demands, organizations are looking to expand their digital process automation (DPA) services. As a result of these increased demands, the focus of DPA has moved from concerns about cost reduction to an emphasis on digital transformation. Traditional methodologies are being refined to focus on the customer journey and to ensure […]

If you’ve driven a car, used a credit card, submitted a claim, or performed countless other everyday tasks, you’ve likely interacted with Pega. But what is it like to build those solutions, and better yet, why would someone want to build those solutions as part of the Pega team at Perficient?  According to our clients, […]