Pega

Over the past year, your enterprise has likely experienced a number of challenges, including impacts to your supply chain. Spotting and quickly mitigating risk can help determine the long-term success of your enterprise. Aaron Fromm (Senior Manager, Solution Consulting, Pega), Andrea Kruse (Solutions Consultant, Pega), Udayan Sharma (Pega Practice Director, Perficient), and Bob Vaneck (Chief […]

Visibility into risk is critical to supply chain success. Spotting and quickly mitigating risk – be it supply issues due to a pandemic or changes in customer preferences impacting demand – will determine the financial success of your enterprise. More tactically, for those operating large fleets of drivers and vehicles, managing operational risks such as […]

COVID-19 vaccines appear to be close to helping resolve the 2020 Coronavirus Pandemic.  The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions.  As we start to emerge from the pandemic in 2021, what should customer experience practitioners focus on to begin to ramp back up? […]

The short answer is yes, businesses can easily build bots using robotic process automation (RPA) tools. However, we as consultants would not earn our stripes if we did not present all the necessary factors needed for you to draw a conclusion for yourself. As the automation industry continues to make inroads into the C-suite, there has been a […]

In order to meet customer demands, organizations are looking to expand their digital process automation (DPA) services. As a result of these increased demands, the focus of DPA has moved from concerns about cost reduction to an emphasis on digital transformation. Traditional methodologies are being refined to focus on the customer journey and to ensure […]

If you’ve driven a car, used a credit card, submitted a claim, or performed countless other everyday tasks, you’ve likely interacted with Pega. But what is it like to build those solutions, and better yet, why would someone want to build those solutions as part of the Pega team at Perficient?  According to our clients, […]

Health insurance providers are moving swiftly as part of the COVID-19 solution From the beginning of the COVID-19 pandemic, health insurance providers have made decisive steps to help patients, support healthcare providers, and curb the spread of the virus. The need is significant, particularly as healthcare providers lose important revenue streams in order to prioritize […]

Across industries, contact centers struggle to maintain pace with concerns, questions, and urgent needs surrounding COVID-19. This reality holds especially true for healthcare payers and providers serving on the front lines, helping to save lives and communicate ever-evolving resources and instructions to the public. Contact centers are especially struggling in the following ways: Heavy call […]

As COVID-19 spreads across the country, organizations are preparing for the future in an entirely new business landscape. Many companies are looking for solutions that can help them become more efficient and productive while saving money in the long term. Our digital mailroom solution, which can be built on any of the top three platforms, […]

Starting your RPA journey In today’s digital process automation landscape, Robotic Process Automation (RPA) has become a hotly sought-after tool to help solve all that plagues your business process shortcomings. While RPA does have its advantages, its true performance and productivity advantages will come to light when tied to specific use cases. In this blog […]

The year is winding down and we want to look back at the year that was, from advancements in cloud and the Internet of Things (IoT) to the increased awareness around artificial intelligence. The following are the top 10 blogs our writers penned in the past year. Check them out: #1 – API Gateway Pattern […]

Every organization makes repetitive business decisions. These decisions are made by following organization’s business policies. The business policies are the guidelines developed by an organization to govern its actions. The policies define the limits within which decisions must be made. The business rules are the interpretation of these business policies. The business rules enable policies […]