Customer Experience + Design

It’s funny how changing one term in a phrase can make us think so differently about something. On a recent panel discussion with Digital Commerce 360, I spoke about this exact paradigm change as it relates to the world of commerce. Product detail pages (PDP) have long been something that we in the commerce space […]

Twilio Flex, Twilio’s cloud-based contact center platform, offers the ability to create a truly omnichannel customer service experience. In addition to voice-based tasks, messaging channels such as SMS, live web chat, and WhatsApp can be easily integrated into the same Twilio Flex environment.  Although email is not a native digital channel in Twilio Flex, our team of […]

COVID-19 appears certain to be a long-term challenge, with successive, overlapping waves of surge and retreat. Healthcare providers and payors remain immersed in the pandemic. Deaths and hospital admissions are well above normal levels, requiring emergency response measures to manage and care for thousands of patients. Many questions, nuanced by geographic and demographic considerations remain: […]

In my previous post about AEM as a Cloud Service, How AEM Scales, I discussed the new Sling Feature Model which is a key part of how Adobe scales their new AEM as a Cloud Service solution using Kubernetes.  The goal of the Feature Model is to create a better way to provision Sling instances […]

In a previous blog, Digitally Catering to New Customers Post-COVID, I explored the impact COVID has had and is continuing to have on B2B healthcare organizations, specifically in areas such as commerce and site traffic for organizations that sell health/wellness products. I mentioned that there were two scenarios I can see unfolding as COVID continues […]

Paul Bjorkstrand is a “Java developer at heart” and was working as such when a former colleague convinced him to come into Perficient for an interview. Knowing that Perficient was an excellent fit for Paul and well-suited for his career path, the former colleague was persistent, and over the course of a year, had continuously […]

Perficient is proud to be sponsoring this year’s Automotive CX Summit Series! After providing an exclusive, in-person event for 15 years, this year’s Summit will take place virtually. The event will consist of two half days providing attendees with meaningful content focused on the automotive industry and peer-to-peer networking. Join Our Session Our very own […]

You’re ready to dive deep into Microsoft’s Power Apps, but maybe wondering the easiest way to use color schemes throughout your app. You can make your code into more readable and maintainable in just a few easy steps. Themes help with consistency throughout your app and let you easily reference colors while designing. Not only […]

For customer’s using Adobe Managed Services, Cloud Manager has become the de facto system for deploying code to their Adobe Experience Manager environments. Among Cloud Manager’s many deficiencies is the inability to fetch artifacts from private remote repositories. The good news is there’s a workaround for internet-facing artifact repositories. Unfortunately, non-internet facing artifact repositories are […]

Various Enterprise clients across different verticals like Healthcare, High tech, Financial Services, Retail, Manufacturing, and Supply Chain etc. can leverage the Modern Data Platform approach. Marry in people, process and technology and you have Producers and Consumers with a great value add. This Digital Transformation approach will help enterprises looking to re-platform, helping various Line […]

Did you miss my webinar with the Detroit Adobe Experience Meetup on Sling RepoInit? Sling RepoInit is a newer technology which enables projects to set up permissions, configurations and content via OSGi configurations in a purpose-built grammar. Check out the presentation deck and recording to see how RepoInit could be useful on your project. Watch […]

One of the key advantages of Twilio Flex, Twilio’s cloud-based contact center platform, is that it is highly customizable. Organizations have a high degree of control over the customer, agent, and supervisor experiences. Many customers want to accelerate migration of their contact center operations to Twilio Flex with a robust suite of features. This is particularly […]