Pega

Held virtually for the second year in a row, PegaWorld iNspire featured keynotes and breakout sessions from Pega leadership, partners, and customers. Attendees learned about key automation trends, as well as Pega innovations, capabilities, and client and partner successes. Watch on-demand versions of PegaWorld iNspire sessions here. In this blog, we’ll highlight the Pega Cloud, […]

Healthcare payers and provider groups across the country are challenged with high costs and long provider onboarding durations due to a lack of integrated automated processes. Organizations often rely on multiple systems and manual processes to onboard and manage providers, resulting in high Center for Medicare & Medicaid Services (CMS) fines due to poor data […]

Exciting news was announced during PegaWorld’s iNspire event on May 4, 2021. Pega and Adobe are joining forces to provide an end-to-end customer-centric journey. Leveraging Pega’s Customer Decision Hub (CDH) and Next Best Action Advisor—adaptive and predictive models can be used with Adobe customer applications to provide the most relevant offers or recommendations to customers. […]

In the past few years, the majority of large organizations have invested in some form of automation. They’re looking to automation as a way transform business operations. According to Gartner, the global robotic process automation (RPA) software revenue is projected to reach $1.89B this year. RPA is the use of software to automate high volume […]

Over the past year, your enterprise has likely experienced a number of challenges, including impacts to your supply chain. Spotting and quickly mitigating risk can help determine the long-term success of your enterprise. Aaron Fromm (Senior Manager, Solution Consulting, Pega), Andrea Kruse (Solutions Consultant, Pega), Udayan Sharma (Pega Practice Director, Perficient), and Bob Vaneck (Chief […]

Visibility into risk is critical to supply chain success. Spotting and quickly mitigating risk – be it supply issues due to a pandemic or changes in customer preferences impacting demand – will determine the financial success of your enterprise. More tactically, for those operating large fleets of drivers and vehicles, managing operational risks such as […]

COVID-19 vaccines appear to be close to helping resolve the 2020 Coronavirus Pandemic.  The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions.  As we start to emerge from the pandemic in 2021, what should customer experience practitioners focus on to begin to ramp back up? […]

The short answer is yes, businesses can easily build bots using robotic process automation (RPA) tools. However, we as consultants would not earn our stripes if we did not present all the necessary factors needed for you to draw a conclusion for yourself. As the automation industry continues to make inroads into the C-suite, there has been a […]

In order to meet customer demands, organizations are looking to expand their digital process automation (DPA) services. As a result of these increased demands, the focus of DPA has moved from concerns about cost reduction to an emphasis on digital transformation. Traditional methodologies are being refined to focus on the customer journey and to ensure […]

If you’ve driven a car, used a credit card, submitted a claim, or performed countless other everyday tasks, you’ve likely interacted with Pega. But what is it like to build those solutions, and better yet, why would someone want to build those solutions as part of the Pega team at Perficient?  According to our clients, […]

Health insurance providers are moving swiftly as part of the COVID-19 solution From the beginning of the COVID-19 pandemic, health insurance providers have made decisive steps to help patients, support healthcare providers, and curb the spread of the virus. The need is significant, particularly as healthcare providers lose important revenue streams in order to prioritize […]

Across industries, contact centers struggle to maintain pace with concerns, questions, and urgent needs surrounding COVID-19. This reality holds especially true for healthcare payers and providers serving on the front lines, helping to save lives and communicate ever-evolving resources and instructions to the public. Contact centers are especially struggling in the following ways: Heavy call […]