In order to meet customer demands, organizations are looking to expand their digital process automation (DPA) services. As a result of these increased demands, the focus of DPA has moved from concerns about cost reduction to an emphasis on digital transformation. Traditional methodologies are being refined to focus on the customer journey and to ensure a seamless, end-to-end user experience.
The Forrester WaveTM: Digital Process Automation Service Providers, Q3 2020, The 13 Providers That Matter Most and How They Stack Up
The Forrester Wave report identifies Perficient as one of “13 providers that matter most…” Says the report, “Reference clients praised the firm’s ‘proficiency in all aspects of the technology stack.'”
The Forrester report took an in-depth look at each service provider’s strengths across three categories: strategy, current offering, and market presence. According to the report, “Strategy, process discovery/analysis, and citizen dev support were key differentiators,” and DPA service provider customers should look for vendors who not only provide a large array of heterogeneous process automation tools, but who also provide supporting technologies such as process mining, modeling, and documentation, and offer services and methodologies to support best practices for the adoption and use of DPA for their clients.
Perficient’s approach to automation focuses on the intersection of process orchestration, RPA, and AI. We achieved the highest possible score in the innovation roadmap criterion, which is within the strategy category, and were listed as a “Contender,” as we’re still building our process discovery/analysis and citizen developer capabilities. The report states, “Perficient’s entire team of DPA consultants is officially certified in one or more DPA technologies, and the firm has an unusually high ratio of Lean/Six Sigma-certified consultants.”
The Forrester report stated that “Perficient brings passion and expertise on human-focused, formal change management to its engagements…” We believe this speaks to our ability to build strong client relationships: we tend to start small, build on early success, and become a trusted partner, forming long-term relationships and in-depth solutions.
The Forrester Now Tech: Digital Process Automation Services, Q3 2020, Forrester’s Overview of 20 Digital Process Automation Service Providers
Perficient was listed in Forrester’s recent report, “Now Tech: Digital Process Automation Services, Q3 2020, Forrester’s Overview of 20 Digital Process Automation Service Providers.” The new report lists technology service providers and helps global clients identify potential partners to support the shift to DPA by providing guidance through each stage of an enterprise intelligent automation transformation.
The report examines implementation service providers for their work with DPA technologies. It segments each vendor by market presence and functionality to advise application development and delivery professionals on choosing the right partner for DPA implementation. The report names Perficient as a “Technology Implementation” consultancy with vertical market focus in financial services, healthcare, and manufacturing. The report lists America First Credit Union, M&T Bank, and NASCO as our sample customers and we believe our work with them showcases our expertise in DPA technologies.
We are honored by these recognitions for our DPA services. We believe inclusion in these reports signifies our vast expertise with DPA technologies and our success in delivering strong results for our clients.
We understand the value and innovative benefits that DPA provides to organizations. If you’re experiencing challenges that DPA can solve, reach out to one of our automation specialists.