Strategy and Transformation

As expected, there was no shortage of announcements on the first day of Signal, mostly during the keynote. We’ll be able to dig deeper into the details on some of these in breakout sessions, but there is certainly some interesting stuff to talk about. Twilio Engage represents the first over-arching consolidation of services into a […]

Last month, Microsoft launched a new feature: associate a hub site to another hub site. This functionality will add the ability to associate a SharePoint hub site to another hub site to expand search results across multiple hubs in your organization. This will enable users to discover relevant content when searching on any sites related […]

Financial institutions must prioritize instilling empathy when interacting with their clients. It’s more critical now than ever because of the economic hardships many are facing due to COVID’s impact. In our latest webinar, “Optimization Strategies to Improve Collections,” Scott Albahary, Perficient’s financial services chief strategist, and Byron Gifford, Perficient’s collection transformations lead, shared tangible solutions […]

I wanted to expand a little on one of the core themes of a perspective I just published, Demise of the Document, the idea of Virtual Paper. It’s a concept that haunts me even as I’m drafting this post using Microsoft Word… A colleague did point out to me the irony of a think-piece titled […]

We are excited to announce our inclusion in Gartner’s Forecast Analysis: CPaaS, Worldwide, 2021, as a top-rated third-party System Integrator (SIs) for Amazon Connect and Twilio. This guide lays out expectations when it comes to CPaaS providers, how CPaaS should be working for your business, and the overall market prospect when it comes to leveraging […]

Data plays an essential role in today’s digital economy and keeping up with modern data management processes is key to staying competitive. In fact, enterprises with advanced data practices are more productive, innovate faster, are able to enter new markets quickly, and are more likely to be directly monetizing their data compared to their less-mature […]

If I were to ask one of your team members “what are you building?”, what are they more likely to answer? I’m adding a couple of checkboxes to the “Subscriptions” page I’m working on a feature that allows us to learn how and when a customer wants to hear from us.  This will allow us […]

We are all witnesses and participants in the English expression: “May you live in interesting times.” Eighteen months ago, who could have anticipated the outbreak of the COVID-19 pandemic, which brought an immediate shift for many people to work remotely. During this time, organizations hired many people who had not yet stepped into the office […]

Robotic Process Automation (RPA) is the use of software to automate high volume and repetitive tasks that previously required a human to perform. RPA enables the configuration of a “bot” or “digital workers” to capture and interpret tasks on existing applications such as processing transactions, transforming or manipulating data, triggering responses, and integrating with other […]

Personalization has been around for a long time and has been one of the hottest buzzwords for the last few years. Why? Because, at the most basic level, it makes sense. Delivering the right experience, with the right content, for the right person, at the right time, when they are most engaged leads to higher […]

In this episode, Kim talks with John Gregory, Global Head of Industry – Retail at Spotify, about how traditional retailers can get unstuck and how the key to staying ahead is a lot more than digital adoption. Listen Now Subscribe Where You Listen Apple | Spotify | Amazon | Google | Stitcher Meet our Guest […]

Are you confident your business is sales tax compliant? After the Supreme Court of the United States ruled in favor of the state in South Dakota v. Wayfair, Inc., it’s not uncommon for tax compliance to come into question. Our partner, Avalara, provides a cloud-based application that includes functionality to accurately calculate various types of […]