If there’s one thing leaders have in common right now, it’s the need to harness the power of digital to create new value for customers and employees, while at the same time managing the profound changes likely to accompany these new opportunities. This requires a cohesive digital strategy. But unlike traditional strategies that attempt to […]
Highlights from John Glen’s Keynote Speech at the Innovate Finance Global Summit on Crypto
John Glen, Economic Secretary to the Treasury of the United Kingdom, delivered the keynote speech at the Innovate Finance Global Summit held in London last month. Glen began his speech by stressing the enormous contributions financial services institutions, particularly “fintech unicorns,” have made to the UK; the UK is the leading European fintech hub and […]
Pandemic Car Buys, Rising Interest Rates, and High Gas Prices: A World of Hurt for Lenders
It really is a mixed up, muddled up, shook up world. It seems like everyone in 2021 took out a loan on a new car, even though we all knew supplies were low and demand was high. As the Financial Times pointed out: “Americans went shopping for cars in a big way during the pandemic. […]
Amazon Connect, Contact Centers, and the Five Pillars of Effective Customer Engagement
We are excited to announce that Perficient and AWS are partnering to offer an insight-filled, interactive workshop on Amazon Connect on May 25th at noon CDT – register here. This virtual workshop will help transform your thinking around designing contact centers that engage customers through the Five Pillars of Effective Customer Engagement: Customer Support, Analytics, […]
Appian World 2022 and Intelligent Document Processing (IDP)
This is the final post in a series covering the new products released to the public by Appian during Appian World 2022. Read the second blog here. Appian Intelligent Document Processing (IDP) Every day organizations must sort through numerous documents to find specific data they need to start a task or to influence business […]
How to Embed Amazon Lex into Amazon Connect
Why Use Amazon Lex? Embedding chat bots and virtual assistants into your applications and contact flows has never been more essential to the customer experience than it is today. Amazon Lex is an Amazon Web Service (AWS) product that provides conversational interfaces powered by the same conversational engine, ASR (automatic speech recognition), and NLU (natural […]
How to Commit Your Entire Organization to Your Commerce Strategy
It’s hard to believe we are more than halfway through our blog series on commerce for the insurance industry. Reflecting on opportunities to improve commerce in the insurance industry and find ways to positively impact this industry with new opportunities with my colleague Beth Duerr has been exciting. Now we’re focusing on internal commitment. We’ve […]
[Vlog] Perficient + Lokavant: Proactive Clinical Trial Operations
Param Singh: Hello, everyone. My name is Param Singh, and I’m the director of the clinical operations solution practice here at Perficient life sciences. And I want to welcome everyone to today’s video session where we’re going to give an intro to the value of the Lokavant platform and get a chance to briefly see […]
Perficient Mobile Solutions and Modern Web Group Host Virtual Roundtable Event
Last week, Perficient’s Mobile and Modern Web Group held a virtual roundtable to discuss user-centric mobile product management and why putting users first is the first step in successful innovation and growth. The roundtable entitled, “Reframing Your Mobile Experience for Product Success”, featured an incredible lineup of mobile product experts from a wide range of […]
Optimizely Page Publish Options – Do’s and Dont’s
Page Publish is the most basic feature of a CMS. This is what makes our content visible to the world. Episerver CMS (now known as Optimizely Content Cloud) too has the feature and some more flexibility built around it to aid our content authors. There’s the usual page publish, where you hit a button and […]
Designing for Diversity: Accessibility in the Product Development Lifecycle – Part 3 of 4
Product teams should be keen to understand how people interact with digital content and media. For one, web users’ interactions with website content changes over time. Two, it changes by situation. And three, it changes by ability. For example, what a web user can do in her 20’s, such as navigating web pages with a mouse, […]
Demystifying the Journey to Enabling Analytics in the Cloud: Gateway to Innovation 2022 Recap
On May 4th, IT professionals from around the region gathered in St. Louis to attend the 2022 Gateway to Innovation conference. The conference provides a unique opportunity for attendees to network, learn, and gain inspiration from regional successes and national speakers. With over 1,500 attendees, Gateway to Innovation is the region’s premier single-day event […]