Organizational Change Management

Photo of an inquisitive little girl that represents children who like to ask WHY?

The Five Whys – Simple Yet Helpful Root Cause Analysis

Most are familiar with the Five Ws for information gathering: Who, What, When, Where, and Why – adding in How for good measure (making it the Six Ws). Fewer are aware of the Five Whys which is a simplistic method of root cause analysis (RCA). This article explains the Five Whys, also known as a […]

Long exposure night photo of the silhouette of a person on a hill with the stars in the sky tracking as radial lines around the North Star. Symbolizing goal setting.

North Star Goal Setting

Goal Setting Options Abound There are many ways that businesses set goals, choose priorities, and ensure that their teams are rowing in the same direction. You’ve probably created SMART goals, been asked to use OKRs, watched KPIs, laid out Vision Boards, or updated Kanban Boards. These are all great tools to help keep team alignment. […]

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Agile Sitecore Training – Part 2 of 3 

Agile Sitecore Training – Part 2 of 3  Introduction This post is the second in a series discussing applying agile practices to training for Sitecore products. In the first post, I covered applying “Individuals and Interactions over Processes and Tools” to training. In this post, I will look at “Working Software over Comprehensive Documentation”. Over […]

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You’re Ready for Change. Is Your Organization?

We’ve seen the headlines. We’ve read the articles. Technology transformations are here and appear to be never ending. As a matter of fact, they are accelerating. Organizations are prioritizing their technology initiatives and increasing their IT budgets; yet the majority (about 70%) of these initiatives do not reach their goals. Perhaps because technological change is […]

Photo: Woman is planning with post-it notes and markings at a whiteboard.

Do it on Purpose: Intentionality

Have you ever said, “We should do this,” …and then you don’t? That is a lack of intentionality. Being Intentional Comes Easy to Some, Hard for Others The differences in people are beautiful – life would be boring otherwise. If you’ve read results from a personality test, you know each personality has its benefits (things […]

Keys to learning and leading in accessibility

Agile Sitecore Training – Part 1 of 3 

Agile Sitecore Training – Part 1 of 3  Introduction This post is the first in a series discussing applying agile practices to training for Sitecore products.  Over the past few years, I have been uncovering different ways to deliver training. To help people retain what is taught, I want to deliver in a way that […]

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Long Live the Change Curve. The Change Curve Is Dead.

As an Organizational Change practitioner, I am hard-pressed to come up with a visual for the “Journey of Change” that doesn’t make me cringe. Most existing visuals start with the words “denial” or “shock,” Why is that? It’s because they leverage Kubler-Ross’s Five Stages of Grief which she developed to define the different emotions patients […]

Photo of a turtle stuck on its back, illustrating the idea of creative block and needing help to get unstuck.

Get Unstuck When You’re Not the Creative Type

So, you’re not the creative type? I have good news! In 4 Harmful Innovation Myths, I explain that creativity isn’t what most people think it is. In this post, I’ll show you how to use simple lateral thinking tools to break your mental block and get fresh ideas flowing again. Intentionality can force important things […]

Image of arrow icons illustrating opposing directions of organizational change.

6 Areas That Stall Organizational Change

In 1987, Mary Lippitt released a change management model that beautifully illustrated five key areas for organizational change. In 2000, Tommy Knoster extended Lippitt’s concept and included a sixth area of importance: consensus. It is now referred to as the Lippitt-Knoster Model for Managing Complex Change.

A group of coworkers in a collaborative meeting.

How to Easily Connect Your Business with Your Customer’s Digital Experience

Your customers want to live the digital-first lifestyle, especially when it comes to interacting with your brand. But, does your business have a plan, strategy, structure, and requirements in place and prepared to deliver on these expectations? Your company’s organizational change management (OCM) processes must be addressed and set before you can choose the right […]

Busted innovative idea, shown as a shattered lightbulb.

4 Harmful Innovation Myths

Creating a culture of innovation is a fragile effort. It needs to be nurtured and encouraged. If your work culture doesn’t allow for creativity, your organization’s big ideas might pop like a broken lightbulb!

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Perficient Listed in Forrester’s Organizational Change Management Landscape, Q3 2022

Did you know that two-thirds of projects fail to meet their objectives, scope, timeline, and to deliver the desired ROI? This occurs due to a lack of technology and often a lack of proper adoption processes (Prosci, Best Practices in Change Management, 2018.) Organizational Change Management (OCM) makes all the difference in how companies embrace […]

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