We are excited to announce our inclusion in Gartner’s Forecast Analysis: CPaaS, Worldwide, 2021, as a top-rated third-party System Integrator (SIs) for Amazon Connect and Twilio. This guide lays out expectations when it comes to CPaaS providers, how CPaaS should be working for your business, and the overall market prospect when it comes to leveraging CPaaS in the future.
Inclusion in this report indicates Perficient as a partner who offers a variety of customer engagement solutions and services ranging from strategy, design, development of tailored solutions, deployment, and managed services. This listing recognizes our ability to effectively integrate and implement enterprise-level contact center applications and platforms to help businesses reimagine the way they connect with their customers.
In addition, the vendor guide also presents:
“Even among organizations with such large deployments, most still prefer a simpler, pure SaaS-based cloud contact center…They just do not want to make the large investment in a development staff.”
Customers are looking for easy-to-implement, prepackaged, and managed solutions that do not require a development team to build out. Seeing this across the industry as well, our team has developed an IP offering – Perficient’s Amazon Connect Experience (PACE). PACE amplifies the power of Amazon Connect with several added features and managed services to deliver a next-generation, cloud-based contact center powered by Amazon Connect. To learn more about PACE, visit our webpage and get in contact with our team!
You can download the full report here (available for purchase or to Gartner subscribers).