Cloud

Keeping your team aligned has its own challenges, especially when taking on new technology. A core component of Salesforce is Chatter, which enables enterprise-level social networking for employees, partners, and customers in a secure, measurable, and trackable environment. With the interchangeable terms from company to company and across technologies, we evaluated the top terms people […]

I have just returned from the Gartner Application Strategies and Solutions Summit 2018. This was one of those conferences where it turns out to be something different than what you expected. The agenda was a solid blend of educational sessions, networking opportunities and meaningful keynotes. Like many conferences, the real value comes from hearing from […]

We have been working with many different technologies in the cloud space over the last few years. Each technology brings it’s own set of challenges and outcomes. One set of technologies that has already delivered significant outcomes are automation tools. If you think about it cloud technology is based on the use of automation tools. […]

During Twilio’s Signal developer conference in October, the company announced the general availability of Twilio Flex. Flex is the first fully programmable cloud contact center platform. Largely touted as a platform for innovation in customer service, Flex offers total control to change any layer of the contact center stack and deliver it with the speed […]

When generating revenue and invoices from Projects in Oracle Cloud PPM, revenue is transferred to the general ledger, but, the invoice information is sent to receivables. This might cause issues in accounting if not paying attention during configuration. We will look at how we got here. In most cases, setup is a straight forward SLA […]

Oracle’s commitment to rapidly expanding Enterprise Data Management Cloud Service (EDMCS) features can be seen in the latest updates to the SaaS offering. The enhancements outlined below represent a significant advancement in EDMCS’s ability to simplify dimension and hierarchy administration facing many organizations today.   Subscriptions Systematically applying dimension alignment across target systems is a […]

Since the news broke about the Red Hat acquisition by IBM, there has been no shortage of articles analyzing the move, predicting its outcomes, and delivering judgments on the deal. But what about the perspective of the software developer, architect, or IT leader who has to make decisions about which capabilities to leverage from these, now […]

How to Best Enable On-the-Go Sellers What if you could improve the customer engagement experience and provide your sales team with a customer-facing toolkit? And what if it gave real-time insights? And what if it was mobile? Do you need proven effectiveness, because it’s got that, too. Meet SIMON (Sales Intelligence Mobile Optimized Network). Perficient’s MicroStrategy […]

Amazon Connect provides basic outbound calling capabilities out-of-the-box. The Outbound Contact API is an extension of that functionality that allows for more flexibility with automating outbound calling. You can implement click-to-dial from the web, based on a voice notification, a scheduled payment reminder, a scheduled post-work survey, etc. For more information, please see the official […]

Oracle Autonomous Analytics Cloud BI Admin Tool is similar to the BI Admin tool. You can download the tool from the following link: https://www.oracle.com/technetwork/middleware/oac/downloads/oac-tools-4392272.html When you try to establish the connection to Essbase Cube for import using this tool, you might get the following error: Essbase Error 1040048: HTTP communication failed with error [Failed to […]

As a former CIO, I believe the most important aspect of an IT organization’s job is to protect their IT infrastructure and data that resides within it through advanced security. While it is obviously important to implement new technologies and applications, if the environment is not safe then nothing else matters. Part of this responsibility […]

Did you get a chance to attend, or check out the exciting things that happened at Boomi World 18 last week? During the national event, Dell Boomi announced in a press release that latest additions to its integration Platform as a Service (iPaaS) for today’s enterprise. Dell Boomi offers a unified platform with built-in data […]