Customer Experience + Design

Recently, I came across a requirement from a client that needed all SVG media types to render using the internal XML <Path> in the DOM, rather than using the standard <Img> tag. This was a tricky one and there wasn’t very much information about how to accomplish this, as its not necessarily a common request. […]

COVID-19 has completely changed the way B2B businesses sell products to customers. Traditionally a buyer would experience the product and its features first-hand, determine if the product will meet expectations, and make purchases in an office setting. Unfortunately, the ability to safely go through that process is not an option during these unprecedented times. Businesses […]

Recently, Perficient’s Scott Albahary, Chief Strategist of Financial Services, and Arvind Murali, Chief Strategist of Data Governance, presented a webinar that discussed what it takes for banks and insurance companies to acquire and retain customers. The key, they say, is to create a 360-degree view of customers. Without a holistic view, a company can never […]

General Introduction Splunk Connect for Kafka is a sink connector that allows a Splunk software administrator to subscribe to a Kafka topic and stream the data to the Splunk HTTP Event Collector. After the Splunk platform indexes the events, you can then directly analyze the data or use it as a contextual data feed to […]

Let’s say it has been ten years since you last implemented your self-service customer portal and it’s starting to show its age. A lot has changed in the portal space since that time and you want to consider a new platform to support your ongoing digital transformation efforts. As you start to research what’s available […]

Healthcare journey maps take time to build, require input from multiple groups, and may uncover uncomfortable findings of the patient journey in your health system. So why invest in creating them? Here’s why to build healthcare journey maps: 1. Discover pain points Healthcare journey maps uncover pain points in the healthcare consumer journey. You learn […]

Perficient takes pride in the work we do as we partner with clients to create exceptional experiences for their end customers and internal teams. We love to use our CX strategy, design, and development expertise to help companies achieve their goals and engage with their customers. Earning outside recognition for the work we do is […]

COVID-19 has taken businesses by surprise and impacted every single industry. However, we’ve seen that having an order management system (OMS) has given some companies a leg up in avoiding supply chain disruption and continuing to run smoothly during this crisis. Surviving the COVID Crisis and Overcoming Supply Chain Disruptions The most critical takeaway businesses […]

As workers continue to remain remote, Microsoft Teams usage continues to grow. The reason for that is simple, with Teams being seen as potentially the ultimate application platform. For organizations that are new to Teams, though, there is a lot to know in order to get the most out of it. It isn’t just about […]

Meet Some of Our Perficient Colleagues from Lafayette, Louisiana “I work in the QA practice for Lafayette Delivery Center (LDC). I have worked in Quality Assurance (QA) lead capacity for multiple clients. I have helped set up Automated Testing framework and best practices. I also work with QA Center of Excellence at LDC and host […]

First of all, big kudos to first responders such as doctors, nurses, police, front-end-shop staff, and mental health workers for keeping your communities running during these troubling times. At the same time, my heart felt condolences for anyone who has lost a loved ones during this time. One of the things that the COVID-19 pandemic […]

Teams Put Their Microsoft Power Apps Skills to the Test in Week-Long Competition Global pandemics may be rare, but crises of all sizes affect business operations in unforeseen ways. Smart businesses are rising to the top, providing new tools and processes to support their employees coming back to work. And, after employees are back, additional […]