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Posts Tagged ‘CRM’

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Unleashing Synergy: Why Salesforce Data Cloud is the Perfect Companion to Your Existing CDP

Leveraging Your CDP In today’s dynamic business landscape, harnessing the power of customer data is non-negotiable for success. Companies around the globe are increasingly turning to Customer Data Platforms (CDPs) to consolidate and manage their customer information effectively. While many organizations have already invested in a CDP, the addition of Salesforce Data Cloud can elevate […]

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AI Tool Selection: How to Pick a Trusted Set of Tools

Organizations are overwhelmed with the volume of generative artificial intelligence (gen AI) tools in the market today. Sequoia and Meritech Capital released the latest version of their AI50 in April of 2023. This map visualizes the top 50 privately held companies in the AI space. Since the updated version was released, a large volume of […]

Highly Configurable vs Highly Customizable Contact Centers

What is best for your business?  Contact centers and customer support platforms have historically been managed as part of an organization’s telephony department. As these organizations look to move to an omni-channel cloud-based solution it is important to understand the options available when choosing a path forward. There are three types of solutions,   Commercial off-the-shelf […]

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Google Gemini AI Integrates Seamlessly with Salesforce for Enhanced Efficiency and Productivity

Last week, Google announced Gemini, its groundbreaking multimodal AI model designed to push the boundaries of performance and versatility in AI technology. This means it can generalize and understand; operate across platforms; and is trained across different types of information, including text, code, audio, image, and video. It’s also the most flexible AI model yet […]

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Salesforce Marketing Cloud Revolutionizes Medical Device Communication and Enhances Patient Outcomes

In today’s ever-evolving healthcare landscape, patients frequently depend on medical devices to monitor their health, improve their quality of life, and manage chronic conditions. Effective communication plays a pivotal role in ensuring patients understand how to use their devices, stay informed about updates and maintain a healthy lifestyle. Salesforce Marketing Cloud offers a powerful solution […]

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Dreamforce Takeaways: DATA + AI + CRM for Manufacturers

Dreamforce 2023 was hyper-focused on generative AI and the ways Salesforce is making it easy to take advantage of the benefits – especially for manufacturers. Oftentimes, the thought of artificial intelligence (AI) is accompanied by fears of the unknown and insecurities around data sharing. Salesforce is helping demystify those notions and build trust with the […]

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Data – The Lifeblood of Artificial Intelligence

With all the hype around artificial intelligence (AI), AI can feel complicated, distant, or foreign. But guess what? It’s not new news and it doesn’t need to be complicated; it’s just a revolution of how we leverage data! Let’s take a quick dive into the data-driven universe of AI. For the purposes of this article, […]

Deciding on a marketing automation platform.

Deciding on a Marketing Automation Platform is Like Buying a Car

Have you ever been to a dealer to buy a car? Deciding on which features, trims, engines, or colors are right for you can be overwhelming. And selecting a marketing automation platform isn’t that different as there are a lot of things to consider as well. For example, in a car you may want a […]

Maximize Your Salesforce Investment

“We need to do more with less.” Is that a common statement you are hearing throughout your organization lately? Most likely, you are. Many of Perficient’s Salesforce clients are being told this due to the increasing pressure to maintain or reduce costs, while still driving business objectives forward. If you are being challenged to address […]

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Top 5 Takeaways from Salesforce Connections 2023

Salesforce Connections 2023 promised new ways for businesses and individuals to better drive innovation, efficiency, and growth – it did not just meet these expectations but exceeded them! Other Perficient colleagues and I were proud to represent our strong Salesforce practice and were also prepared to take home loads of new information. Along with the […]

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Solving the Customer Data Puzzle: Why Your CRM is Not Enough

According to a recent survey conducted by Gartner, it was revealed that a significant misconception exists among sales and marketing leaders  regarding the function of Customer Relationship Management (CRM) systems as Customer Data Platforms (CDPs). Surprisingly, 51% of marketers mistakenly believe that their CRM system also can serve as a CDP*, and only 58% of […]

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3 Points to Consider When You Personalize Customer Engagement 

Contributors: Bill Dry, Gopal Kuppuswamy Why is Personalization Important? Congratulations on your decision to personalize the service and support interactions you have with your customers.  Customers expect it, and there are measurable benefits.  Also, many studies support your decision to personalize including these: Sailthru’s 2022 Retail Personalization Index reports that 71% of customers believe personalization […]

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