Salesforce / Mulesoft

Service Agent

An Introduction to Service Cloud Voice with Amazon Connect

A New Solution for the Contact Center Pre-integrated with Amazon Connect, Powered by Salesforce Service Cloud Voice seamlessly enhances your Salesforce Service Cloud investment with telephony. By bringing together voice communications, digital channels, and CRM data, you equip your agents with smart and streamlined service to provide your customers with a great phone experience from […]

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Salesforce Marketing Cloud: Introduction to Email Studio 102

In the previous blog, we discussed the basics of Email Studio in the Salesforce Marketing Cloud. We have covered: Content creation Subscriber behavior various methods of creating lists data extensions importing all the elements required for enticing emails for different subscribers In this segment, we will see: A/B testing Interactions and Tracing of the emails […]

Perficient Listed in Forrester Now Tech: Salesforce Consulting Partners, Q1 2021 Report

When building digital customer strategies, enterprises often turn to Salesforce consulting partners to help transform their business. These partners help accelerate application development and delivery by: Jumpstarting digital transformation with Salesforce accelerators Implementing governance and design thinking best practices Staying on top of the trends with ongoing training and certifications Forrester defines Salesforce consulting partners […]

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Making Patient Data Accessible with Healthcare Interoperability

As of January 1st, 2021, Medicare Advantage, Medicaid, CHIP, and plans on the federal Exchange beginning in 2012 are required to support a standardized FHIR API.  Fast Healthcare Interoperability Resources (FHIR) is a standard for exchanging electronic health records that is easier to implement as it uses current API technology. This standard facilitates interoperation for legacy systems, allowing for a […]

Modernizing the Health Plan Business Process

Health plan organizations must conquer mountains of data, increasing regulations, and escalating consumer expectations. The digital interactions happening beyond your industry shape customers’ expectations.  That’s why your digital presence matters, so you can offer services to meet their needs wherever they are.  Common Risks and Consequences for Health Plans Not Embracing Digital Transformation: Digital transformation in regulated […]

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Salesforce Roundtable: Virtual Event for Manufacturers on September 10

Calling all manufacturers! Come join us for a candid conversation with experienced manufacturing leaders on Thursday, September 10. Hosted by industry veterans Tony Kratovil from Salesforce and Eric Dukart from Perficient, this virtual roundtable event will dive into what’s top of mind in the world of manufacturing and how companies with indirect sales channels can […]

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MuleSoft: The Solution for Your Connections

MuleSoft is one of the top integration and API management companies with a state-of-the-art approach for connecting various systems. MuleSoft promotes API-led connectivity through its three-layer architecture for connecting APIs. MuleSoft is also a Gartner Magic Quadrant leader for full lifecycle API management. MuleSoft provides a unified integration framework as well as API management capabilities […]

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Salesforce 101: Introduction to the Fastest Growing CRM

New to Salesforce? Thinking about developing your skills? Welcome to a quick introduction to Salesforce and how you can start your own learning path with Trailhead. The Advantages of the Cloud Founded in 1999 by former Oracle executives Mark Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez as a software as a service (SaaS) company, […]

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Going Beyond Recovery: Virtual Event for Healthcare Providers on August 11

If you could turn back time, before COVID-19, what would you do differently? How would you ready your health system? Or what do you wish that you’d known or put into place? Come join us for an exclusive virtual event for healthcare providers, featuring top industry experts from Salesforce, Perficient and The Chartis Group, on […]

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Why B2B Leaders Are Investing in PRM: Forrester Report

You know it’s critical to stay connected to your customers. And if you’re in B2B, it’s vital to strengthen relationships with your partners, too. But which tools and technologies are the best fit – and the best investment? Why Channel Software, Why Now Forrester interviewed Perficient for its recent report The Forrester Tech Tide: Channel […]

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Accelerating Partner Management: How Manufacturers Can Navigate COVID-19 [Webinar]

Recovering, reopening and rebuilding will be a two-fold process: what now and what next. The pandemic has created a new normal for manufacturers, and the impact of digital communication will more be important than ever before. Join us at Tony Kratovil, RVP of Manufacturing at Salesforce, and Eric Dukart, National Sales Executive at Perficient, discuss […]

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Work.com and What’s Next for Manufacturers in the Wake of COVID-19

Disconnected data. Supply chain disruptions. Employee wellness. Shift planning and management. Finding ways to return employees safely to the factory floor. When it comes to reopening and rebuilding, there’s one underlying commonality for manufacturers in the wake of COVID-19. The common thread: solving for distance. In some cases, it’s physical. How do you ensure a […]

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