Platforms and Technology

I am the biggest fan of collaboration across our internal business, as well as across our partners. I find that collaboration and cross-partner solutions can help our mutual clients achieve exceptional outcomes. I love seeing the hidden gems where we have strong capabilities, and the partner has the best of breed solution. Today I learned […]

Perficient Supports with COVID-19 Hackathon As we know, customer engagement goes beyond customer service. As businesses around the world grapple with the impact of COVID-19 (more commonly known as Coronavirus), digital has the power to help organizations respond quickly while mitigating risk.  No stranger to hackathons, Perficient continues to create solutions to support the fight […]

The COVID-19 pandemic uncovered many challenges organizations face with enabling and supporting remote work. Companies, teachers, and others are turning their communication efforts to Zoom, a leader in modern enterprise video communications, with easy, reliable video and audio conferencing systems. As millions of people look to Zoom as a go-to source of video and audio […]

In uncertain times like these its essential that we consider the disruption that is happening and take a nimble approach to help Organizations including my own by driving analytics and insights across the various Lines of Business. How can we take all the Public data that is available from John Hopkins, CDC, WHO and various […]

This is the second post in our series on IBM Cloud Paks. Read the first post here. IBM Cloud Paks are enterprise-ready containerized software solutions that provide an open, faster, and more secure way to move core business applications to any cloud. Each of the six IBM Cloud Paks includes containerized IBM middleware and software […]

Perficient recently concluded a 3-day hackathon to create contact center solutions addressing the COVID-19 (Coronavirus) crisis. Utilizing Amazon Connect Chat, my team and I implemented a solution for SMS deflection. We addressed the following scenario: Customer calls into a call center with high demand. Customer is prompted that his wait time is greater than 2 […]

Considering the highly fluid COVID-19 (more commonly known as the Coronavirus) situation, businesses around the world are continuing to grapple with the impact it will have. What many are now learning is that digital has the power to help organizations not only respond quickly, but mitigate risk associated with disruption of normal business operations. No […]

This is the first in our series on IBM Cloud Paks. According to a study by McKinsey & Company, IT teams are migrating the simplest workloads to the cloud, but about 80% of workloads are still on-premises. This is because the basic cloud model does not address transformation complexities like skills gaps, compliance, integration issues, […]

Over the last few years, API management platforms have seen a lot of change and maturation. As market demands continue to evolve, vendors have evolved as well, albeit at their own pace. Gartner published a report assessing various API management vendors and their ability to facilitate API life cycle management. As stated in the Gartner […]

Introduction There was a time in a not so distant past, shopping means, it was all about planning which weekend to go, and in the name of shopping, people spend at least 3 to 4 hours minimum which includes going to restaurants as well. But now, Amazon and Flipkart are what we think about shopping, […]

When designing contact centers, some level of overhead should always be built in. It might be supporting a 120% estimated peak for incoming contacts, or the ability to rapidly add on 10–15% more representatives. But, very few organizations have built their contact centers to address the volume they see now from consumers. In this unprecedented […]

Apigee Edge is the flagship API management product in Apigee’s intelligent API platform. It provides a solution that addresses the entire digital value chain from the backend systems of record through to the customer who interacts with an app or digital experience delivered by an API-powered mobile app or a connected device. Key capabilities of […]