Customer Experience + Design

It’s not news that 2021 wasn’t an easy year for the automotive industry. While online car sales jumped from less than two percent to around 30 percent, chip shortages and other supply chain issues left many car dealerships with extremely low inventories and longer-than-usual wait periods. But the woes have not slowed down innovation; here […]

Cascading Style Sheets (CSS) Viewport is defined as the visible area on a window screen that refers to the displays of the devices. It’s been a couple years since CSS originally introduced viewport units. Viewport units let you size items and fonts as a proportion of the user’s screen’s total width or height (the viewport). […]

According to market research, the global animal health market was valued at approximately $139 billion in 2020 and is predicted to grow to more than $190 billion by 2027. Even without its projected growth, animal health organizations, much like their human pharmaceutical counterparts, often do not have the adequate technology infrastructure to support or streamline […]

Let’s not kid ourselves. Enterprise Performance Management (EPM) implementations are not easy. The complexity surrounding EPM processes and requirements grows by the day (probably an understatement). We can probably all agree that this is the natural evolution of things for one reason or another. Luckily, Oracle’s suite of EPM solutions provide technical features to solve […]

The world, technology, and customer expectations (CX) are rapidly evolving in an era when even non-digital natives, such as Gen X, Boomers, and The Greatest Generation, are increasingly comfortable with a myriad of “futuristic technologies” like video calls and telemedicine solutions, smart devices at home and work, mixed reality experiences, and voice user interface (UI) to name just a few.   […]

Bank of America is ready to compete with Venmo by introducing a Zelle widget. The Zelle widget can be added to the home screen of a mobile device, similar to a weather widget, so that bank customers can send money. While the widget eliminates the need to open BofA’s mobile banking app, users must have […]

HCL recently hosted DX Transform 2021 featuring industry leaders in the DXP space including our very own Dave Torres! Liz Miller, Principal Analyst from Constellation Research moderated the three-day virtual event in Malibu, California. Industry leaders shared stories about real, tangible change taking place in different industries because of digital transformation. The results-focused discussions emphasized […]

Yesterday (December 8th 2021), Optimizely sneakily released their very first major update for the EpiCloud Powershell Module; Version 1.0.0. This is great timing, as I was also about to release an update that would provide a fix for Azure.Storage (no longer relevant – ill explain why further in this post), as well as provide updates […]

Amid the disruption wrought by the Great Resignation (the informal name for the widespread trend of a significant number of workers leaving their jobs during COVID-19) and the chorus of companies yearning for “normalcy” to return, this change management professional would suggest “normal” was a trigger for the exodus, to begin with. In fact, forget […]

Perficient recently conducted a survey that asked executives from enterprise organizations about their current and future marketing technology (martech) investments and strategy. (See the findings from the full survey here.) The data revealed many insights into how companies pivoted over the last year in response to the pandemic and how they plan to change moving […]

The second I created a NET 5 project, the first anxiety-filled thought that ran through my head was something along the lines of… “How the heck am I going to build/deploy this to anywhere useful?!” As I mentioned in my previous post about the DXCS006 error code, this is one of the first times that […]

I won’t bore you with the repetitive dialogue around how COVID-19 has changed customer expectations forever, I’ve done enough of that in recent blogs.   But what I will tell you is how the last 2 years of the pandemic have expedited the possibilities of what’s possible for the future of commerce, specifically with how customers […]