Customer Experience + Design

Bank of America is ready to compete with Venmo by introducing a Zelle widget. The Zelle widget can be added to the home screen of a mobile device, similar to a weather widget, so that bank customers can send money. While the widget eliminates the need to open BofA’s mobile banking app, users must have […]

HCL recently hosted DX Transform 2021 featuring industry leaders in the DXP space including our very own Dave Torres! Liz Miller, Principal Analyst from Constellation Research moderated the three-day virtual event in Malibu, California. Industry leaders shared stories about real, tangible change taking place in different industries because of digital transformation. The results-focused discussions emphasized […]

Yesterday (December 8th 2021), Optimizely sneakily released their very first major update for the EpiCloud Powershell Module; Version 1.0.0. This is great timing, as I was also about to release an update that would provide a fix for Azure.Storage (no longer relevant – ill explain why further in this post), as well as provide updates […]

Amid the disruption wrought by the Great Resignation (the informal name for the widespread trend of a significant number of workers leaving their jobs during COVID-19) and the chorus of companies yearning for “normalcy” to return, this change management professional would suggest “normal” was a trigger for the exodus, to begin with. In fact, forget […]

Perficient recently conducted a survey that asked executives from enterprise organizations about their current and future marketing technology (martech) investments and strategy. (See the findings from the full survey here.) The data revealed many insights into how companies pivoted over the last year in response to the pandemic and how they plan to change moving […]

The second I created a NET 5 project, the first anxiety-filled thought that ran through my head was something along the lines of… “How the heck am I going to build/deploy this to anywhere useful?!” As I mentioned in my previous post about the DXCS006 error code, this is one of the first times that […]

I won’t bore you with the repetitive dialogue around how COVID-19 has changed customer expectations forever, I’ve done enough of that in recent blogs.   But what I will tell you is how the last 2 years of the pandemic have expedited the possibilities of what’s possible for the future of commerce, specifically with how customers […]

Customers’ expectations for their shopping experiences have drastically altered, largely in part due to Amazon. Gone are the days where you have to run to Foot Locker or Toys “R” Us to buy presents for your kids. Place an order online, and in some cases, get it delivered the same day. The COVID-19 pandemic forced […]

This is the eighth and final in a series of blog posts sharing the results of our study on the business value of experience design. In this post, we explore the power of creativity to stir excitement, reduce anxiety and express the company’s values to help it stand out from the competition. Earlier this year, […]

Pharma, as a whole, had initially been stubborn to join the digital revolution, but COVID-19 had all industries scrambling to find socially-distanced and contactless ways to better serve consumers and patients. This forced pharma to elevate their digital game. Along with meeting consumers and patients where they are in the digital space, according to Forrester’s […]

As we’re slowly climbing out of the pandemic, the insurance industry has a fresh opportunity to begin to reinvent itself to align with the changing values of society and leverage the power of data and technology to do more than just deliver innovations in products, underwriting, and operational efficiencies. Carriers can reorient the foundational principles […]

I recently was able to start using one of the new Linux (.NET5.0/CMS12) DXP instances to do some testing/development in, and I came across an interesting error that threw me for a loop. I, for one, am not very versed in .NET Core, so this is all very new to me, so needless to say, […]