Delivering seamless, consistent, and engaging experiences starts with a customer-centered digital strategy. This ongoing series explores the characteristics that make up a great digital strategy and how to deliver powerful brand moments that solidify customer loyalty and drive differentiation for your organization. Technology is infused in every part of our lives and is only becoming […]
Mobile
How to integrate SMS with Amazon Connect
In the past, call centers worked like this: A customer with an issue would phone into a support line, never knowing how long they’d be on hold for. It could take multiple calls to resolve the issue, creating a less-than-ideal experience for the caller. In today’s digital-first world, the traditional call center is undergoing a […]
Essentials for Your Digital Strategy: Embracing the Mobile Evolution
Delivering seamless, consistent, and engaging experiences starts with a customer-centered digital strategy. This ongoing series explores the characteristics that make up a great digital strategy and how to deliver powerful brand moments that solidify customer loyalty and drive differentiation for your organization. Mobile technology – and the role it plays in our lives – continues […]
Perficient Hits the Streets with New Wearable Prototype
The number of wearable users in the US is predicted to reach predicted to reach 67 million, more than 25% of the adult population, by 2022. Wearable technology is expanding beyond the realm of fitness trackers and smartwatches, creating new opportunities for brands to reach their customers and improve day-to-day tasks. To stay on top […]
Projection Mapping & Computer Vision: An AR/MR Gold Mine
Augmented/mixed reality (AR/MR) is the talk of the tech industry, but many traditional AR and MR experiences are trapped on expensive headsets or single-user screens, keeping the technology from reaching its true potential. “In the evolution of the AR/MR medium, it’s important that we continue to experiment and think about mixed reality in creative and […]
AI vs. Creativity – Implications for Connecting with Customers
I recently had a thought-provoking lunch with Byron Reese on the topic of his newest book, artificial intelligence (AI). Because they seem to be used interchangeably, I asked him whether there is a difference between AI and algorithms, because I have more of an issue with the latter than the former – in concept at least. My […]
Perficient Digital Labs Combines Virtual Reality with… Reality
Always at the forefront of agile and innovative technology and design, our Perficient Digital Labs team recently set its sights on the following question: What if you could share a VR experience with someone without actually being in VR yourself? The team wanted to expand the typically solitary VR experience to include players and components […]
We Are in the Age of Voice Assistance. Here’s Why.
As people become more comfortable interacting with voice devices and assistants, marketers are faced with learning how this trend will impact marketing efforts. Check out our recent video from Eric Enge and Mark Traphagen, who joined Perficient Digital through our acquisition of digital consultancy Stone Temple, where they share three actions digital marketers should be […]
Of Mice and Touch Devices: A Google Tag Manager Story
As a technical analyst, I was working closely with a client to ensure they were tracking the most important parts of their website. Here was our solution: The client’s request: Track the bottom navigation on the website that only appears on a mobile device using Google Tag Manager (GTM). Sounds fairly standard. Inspect some elements, […]
Perficient Digital Wins IAC Award for New App
Perficient Digital is proud to partner with our clients in creating better experiences for their customers and internal teams. We’re even more proud when that hard work is recognized by other experts in our industry, which happened this week when the new, multi-platform mobile app we helped create for GM Financial was named Best Financial […]
Mobile vs Desktop Traffic in 2019
This version of our study demonstrates the growth of the mobile web versus the desktop in 2018. The stats in this and our prior studies were pulled from SimilarWeb and reflect U.S. traffic across the web. For the most recent data, see our newest study, Mobile vs Desktop Usage in 2020. In 2018, 58% of […]
Welcome to Adobe Summit!
The Perficient Digital team has descended on Las Vegas for Adobe Summit. Today, we’re attending Partner Day to hear about Adobe’s coming plans for 2019 / 2020. Everyone at Perficient Digital is excited to talk about Perficient Digital’s expertise in the Adobe and Digital Experience, including Summit Bot! We hope you join us […]