Skip to main content

Customer Experience

Santa’s Naughty List

Airing of Grievances: 12 Web Habits We Need to Quit Already

I’ve spent almost 30 years in web and digital, starting way back when the “world wide web” was full of under construction GIFs, <blink> tags, and visitor counters! Nobody misses those things! While many bad user experiences have faded away, some daily annoyances still need to go. In the spirit of Seinfeld’s “airing of grievances,” […]

Adobe Experience Cloud Professional Services Major Player

Perficient Named as a Major Player for Worldwide Adobe Experience Cloud Professional Services

We’re pleased to announce that Perficient has been named a Major Player in the IDC MarketScape: Worldwide Adobe Experience Cloud Professional Services 2024-2025 Vendor Assessment (Doc #US51741024, December 2024). We believe this recognition is a testament to our commitment to excellence and our dedication to delivering top-notch Adobe services to our clients. Continue reading to […]

2024 Forrester Wave Cxs 476x400 Px Max Quality

Perficient Recognized in The Forrester Wave™: CX Strategy Consulting Services, Q4 2024

Perficient Recognized in The Forrester Wave™: Customer Experience Strategy Consulting Services, Q4 2024 Perficient is proud to be included as a “Contender” in The Forrester Wave™: Customer Experience (CX) Strategy Consulting Services, Q4 2024 report. We were one of a set of only twelve organizations to be included in the report. Forrester used extensive criteria […]

Istock 2153409538

The Caregivers’ Journey, Part 5: Open Lines of Communication

In this series, we’ve been discussing how your healthcare organization (HCO) can support the caregivers who are caring for your patients and members and why it makes good business sense for you to do so. When the caregivers who are supporting your patients/members feel respected, seen and understood, it has many benefits for your organization, […]

ITC Vegas Key Takeaways Blog

3 Key Insurance Takeaways From InsureTech Connect 2024

The 2024 InsureTech Connect (ITC) conference was truly exhilarating, with key takeaways impacting the insurance industry. Each year, it continues to improve, offering more relevant content, valuable industry connections, and opportunities to delve into emerging technologies. This year’s event was no exception, showcasing the importance of personalization to the customer, tech-driven relationship management, and AI-driven […]

Processed 2d5931fc 1b87 4ecc 97b4 94b3e7bf79ef

Shoptalk Fall 2024: Mission Debrief

Shoptalk held its first ever Fall conference in Chicago this past week and our very own Justin Racine, Principal of Unified Commerce, was present to take it all in. This year’s theme was 007, so Justin was on a reconnaissance mission to gain as much information on retail and commerce trends as possible. Here’s a […]

Itc 2024 Blog Post

InsureTech Connect (ITC) Vegas 2024 – Discover Stellar Strategies

InsureTech Connect (ITC), the world’s largest gathering of insurance innovation, is next week! This event offers a unique opportunity to meet new people, form partnerships, and discover solutions to your biggest challenges. Perficient Principal and Insurance Industry Lead Brian Bell is gearing up to attend yet another ITC. After last year’s event, Bell shared common […]

2024 Forrester Accessib 476x400 Px

Perficient Experts Interviewed for Forrester Report on Accessibility for Better CX & EX

Spurred by recent AI advances and improvements made during the global pandemic, accessibility has become an integral component to an increasingly digital-first world. Ensuring that technology is accessible for everyone should be a high priority for all digital properties. Providing an outstanding experience for both customers and employees is crucial for business success, and directly […]

Homecare Nurse With A Patient

The Caregivers’ Journey, Part 4: Roles and Permissions

In this series, we’re discussing how your healthcare organization (HCO) can understand and address the needs of caregivers who are caring for your patients and members, as well as why it makes sense from a business perspective for you to do so. When caregivers of patients/members within your organization feel seen and supported, it leads […]

Top View Of Mixed Race Business Team Sitting At The Table At Loft Office And Working. Woman Manager Brings The Document

Think Big, Start Epic: Harnessing Agile Epics for Project Success

Let’s be honest – projects can get messy fast. It’s all too easy to get tangled up in the details and lose sight of the bigger picture. That’s where Agile epics step in, helping you think big while staying grounded in the steps that lead to success. Epics act as the link between your grand […]

Agentforce Success Starts With Salesforce Data Cloud

Sending Real-Time Logs to Splunk Cloud Using Universal Forwarder

This comprehensive guide walks you through the process of setting up Splunk Universal Forwarder to send real-time logs to Splunk Cloud. Learn how to enhance your organization’s log management capabilities, from installation to troubleshooting. Introduction to Splunk Cloud and Universal Forwarder What is Splunk Cloud? Splunk Cloud is a powerful cloud-based platform for collecting, analyzing, […]

ADOBE EXPERIENCE PLATFORM, SCHEMA DESIGN

Sending Data to Splunk Cloud Using HTTP Event Collector (HEC)

In our previous blog, we explored how to set up Splunk Cloud and index dummy data using the upload option. Now that you have your Splunk Cloud environment up and running, let’s take it a step further. In this blog, we’ll dive into the HTTP Event Collector (HEC), a powerful feature in Splunk that allows […]

Load More