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Contact Center

Call Center

Turn Your Contact Center Into a Revenue Center

Where’s my order? What’s my tracking number? How do I order spare parts? When will the service technician arrive? These are all common questions lobbed into customer service centers. Your contact center is a living knowledge base where your agents not only cover common questions, but also provide expert-level answers to the complex questions your […]

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Integrating Cypress: A Practical Guide to Streamlining Your Development Process

In the final installment of our series on Cypress, we explore how to integrate this powerful testing tool into your development workflow. By incorporating Cypress into your continuous integration and deployment (CI/CD) processes, you can automate testing, improve code quality, and accelerate deployment cycles. This article provides practical steps and best practices for making Cypress […]

Customer Experience Revolution: Perficient's Twilio Partnership

Customer Experience Revolution: Perficient’s Twilio Partnership

Thinking that we are a company that is in constant growth with talent located around the world, we must seek strategies that allow us to expand all the knowledge we have globally to be able to meet the challenges of the market regardless of our location and thus provide the best customer experience, deliver the […]

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Introduction to Cypress for Web Application Testing: Part 1

Welcome to the first installment of our three-part series designed to deepen your understanding of Cypress, a cutting-edge tool for testing web applications. This series aims to guide web developers through the intricacies of Cypress, from getting started to integrating advanced testing techniques into your development workflow. Whether you’re new to automated testing or looking […]