News

This is the first in a series of posts around patterns in customer experience as it pertains to omnichannel customer service. Background My wife and I are currently in the midst of a move to a smaller house that is more accessible. We are starting with a somewhat open slate and using an architect to […]

The use of chatbots is exploding across almost every consumer vertical. When done correctly, chatbots increase efficiency while also delivering better customer experiences. Even though nearly 70% of consumers prefer to use chatbots, many automotive companies aren’t yet embracing this technology. While there are OEM-to-dealer complexities to consider, this AI advancement can help solve challenges […]

Perficient is excited to announce that we have achieved Diamond level partner status within the OneStream partner network. As the highest level in the partner ecosystem, this represents the exceptional work of Perficient’s OneStream specialists and commitment to 100% customer success. With over two decades of experience in implementing CPM solutions, Perficient is dedicated to […]

According to the IDC’s Worldwide Artificial Intelligence Spending Guide, implementing AI has become a necessity for businesses to become more agile, innovate, and scale. And it appears that more companies are coming to terms with this as global spending is expected to reach more than $110 billion by 2024. In season 1 episode 3 of […]

Ecommerce sales have consistently seen growth in the last few years. This has been especially true during this past year of unprecedented times. Businesses had to quickly adapt to enabling online stores and driving more sales online.  The assessment is that the pandemic accelerated the ecommerce growth in the US by nearly 2 years. This […]

Companies turning to Microsoft solutions such as Azure and Teams has driven growth for the tech giant at an amazing rate, according to CRN. And, as Perficient Chairman and CEO Jeff Davis shared with CRN, Perficient has been able to help companies significantly in these areas with Microsoft. “Our Microsoft customers have expressed great determination […]

No one asked for the iPhone. Yet the experience of using it is as much of the design as the product itself. Design today goes far beyond the packaging and the product. How the consumer feels –whether good or bad – while buying and using a product is the design. In Season 1, Episode 2 […]

To prepare for the challenges of tomorrow, it is imperative that modern finance leaders are equipped with the knowledge and tools to make informed and sound strategic decisions. Oracle Cloud provides a complete, connected, intelligent, best-in-class solution to analyze various data sets and deliver the key insights needed to drive your business forward. Join us […]

Organizations that love data-driven decision-making suffer from the same challenge. How do we earn trust from consumers to get the right data about them, all in an effort to serve them better? This classic problem of “if I knew more, I could do more” is most easily solvable by the following axiom: “With the correct […]

The stakes to evolve your business and adapt to new realities have never been higher. How do you accelerate and scale your transformation cost-effectively? The answer – optimized global delivery. Follow this series and learn more about our nearshore software development capabilities from members of our global consulting team in Colombia. When coordinating software development […]

Healthcare leaders have access to more healthcare data and technology than ever before allowing them to transform patient and member care. A one-size-fits-all-approach doesn’t work anymore and we’re being challenged to do more through personalized medicine. In season 1 episode 2 of the Intelligent Data Podcast, host Arvind Murali and his guest Juliet Silver, Perficient’s […]

Late night Twitter scrolling. Feels like my consumption has risen exponentially this past year. Anyone else? But a series of tweets (and linked articles published on KFF.org and JAMA Network) from Kaiser Family Foundation’s Executive VP for Health Policy Larry Levitt recently caught my attention. In them, he shares predictions for Biden’s post-inauguration impacts on […]