Turn Your Visitors into Paying Customers and Boost Your Sales! Businesses LOVE to generate inbound traffic. They run ads, deploy SEO, send out emails, blast on social media, and use paid advertising to drive traffic to bring MORE visitors! However, when starting an ecommerce business, many business owners overlook conversion rate optimization, which is not […]
Strategy and Transformation
Taking an Analytical Approach to Project Management
More and more with tech Project Managers, we’re seeing a multi-discipline approach to the role, ditching the “old ways” of project management in favor of agility and adding extra value to the team. One of these approaches is to be an analytical Project Manager, incorporating tactics from the typical Business Analyst role into day-to-day facilitation […]
12 Lessons Learned while Managing Corporate Innovation
The Road to Managing Corporate Innovation I started out at an ad agency in southern Indiana in 2002. Our clients were interested in technology and our agency helped them find their way. At the same time, I was building the web development and digital strategy team within the agency. We began doing things intentionally with […]
Is Your Healthcare System Focused on the Caregiver Experience?
“Patient experience” has become a buzzword in healthcare circles over the past few years. In fact, a quick Google search brings up over 40 million results so it’s safe to say it’s a major focus for the industry. But what about caregivers — those folks who are caring for sick children, partners, friends, and family […]
Managing External Project Dependencies
I like to look at projects as if they are puzzles. All the pieces are established, but as a project manager, you must figure out the most appropriate and logical sequence to complete the bigger picture. An Iteration Plan is a helpful tool that can help to organize and visualize the sequence of work. In […]
4 Use Cases for ServiceNow SecOps – VR, SIR, and TI
In a world where cyber breaches dominate the headlines, cybersecurity is more important than ever. According to the Ponemon Institute and IBM, the average cost of a data breach in 2022 is $4.35 million USD, and it takes an average of 277 days to identify and contain a breach. While there are many ways […]
Announcing AWS ROSA Accelerator “Devops-In-A-Box”
Today we’re making our Openshift on AWS (ROSA) accelerator available for everybody to use *free of charge. This solution is the product of years of experience on the ground delivering application modernization on containers to some of the biggest companies in the world. With the release of ROSA (Red Hat OpenShift on AWS) at the […]
[Webinar] Journey Science: The Next Frontier in Data-Driven Customer Experiences
Webinar: Explore Journey Science on Wednesday, December 14th at 12 pm EST As customers interact with your brand, they expect frictionless experiences across every channel and touchpoint. However, many organizations struggle to piece it all together and fail to meet customer expectations. Journey science is a cross-functional discipline that combines research-based insights with data-driven evidence […]
Kubernetes Multi-Cluster Management – Part 2
Introduction In Part I of our multi-cluster management series, we’ve introduced GitOps and gone over some of the reasons why you should adopt GitOps for the management of Kubernetes clusters. GitOps is always the #1 thing we set up when starting an engagement and we’ve spent a lot of time perfecting our best practices. Today […]
Make Your Design Team Family
Reap the Benefits of Making Design an Integrated Part of Your Project If your project requires major design inputs, such as in a new implementation or a site re-design, making sure the design effort is synchronized with the development effort is one of the keys to success. The benefit of tight coordination between design and […]
Sitecore Website Performance Guide – Part 1
Welcome to my series on Sitecore Website Performance. This series will outline the key metrics and tools used to track website performance as well as specific recommendations to improve page speed within Sitecore. In Part 1 we will review how to test website performance and how we get the most accurate results. What is the […]
5 Time Management Strategies to Implement as a Project Manager
Time management is a crucial part of success as a project manager. When your role requires you to wear many hats, as project management does, it’s important to be deliberate with you how spend your time. Often it can take months (or years) of experimentation to develop the perfect time management system for your work […]