A ticketing system, such as a Dynamic Tracking Tool, can be a powerful tool for MSO support teams, providing a centralized and efficient way to manage incidents and service requests. Here are some more details on the benefits. Organize and triage cases: With a ticketing system, MSO support teams can easily prioritize cases based on […]
ServiceNow
Enhance Self-Service Experience with ServiceNow Virtual Agent
In today’s world, automation and self-service is all around us. From self-order tablets at restaurants to self-checkout lanes at grocery stores and self-check in kiosks at airports, the ability to complete tasks without requiring additional human assistance is incredibly valuable, saving both time and resources. For organizations utilizing ServiceNow as their IT Service Management (ITSM) […]
Maximize Returns On Your CMDB Investment
CMDB Challenges: Unraveling the Common Thread: The prevalent concerns that echo through the minds of all Configuration Management Database (CMDB) owners across our customers are: How can I maximize the value of my CMDB? What are the winning strategies for CMDB adoption? Establishing trust in CMDB as a reliable source of data remains a […]
Transforming ESG Challenges with Automation: ServiceNow’s Sustainable Approach
What is ESG? The environmental, social, and governance (ESG) is a framework that helps investors and companies evaluate how well investments or businesses perform in terms of environmental, social, and governance aspects while considering sustainability, social responsibility, and governance practices for creating long-term value. The example factors of ESG are listed below. ESG can differ […]
Problem Solving with Enterprise Architecture, Portfolio Management, and Design Thinking Mindset
What problems and challenges are we facing today? As an enterprise doing business in today’s dynamic and competitive global market, we are facing a multitude of challenges and opportunities: GRC, legal mandates, and regulatory compliance Cyber security breaching concerns Never-ending competitive products & services released into the market New disrupted technology emerging constantly Continuous customer/employee […]
Join the Knowledge Revolution at ServiceNow Knowledge Conference 2023 and Connect with Experts
Are you ready to revolutionize your business with ServiceNow? Then mark your calendars for the upcoming ServiceNow Knowledge Conference 2023! The Perficient ServiceNow team will be there. As a proud attendee of this prestigious event, I can’t wait to share my excitement and encourage you to connect. Gaining Insights At ServiceNow Knowledge Conference, you’ll have […]
ServiceNow Robotic Process Automation (RPA)
What is ServiceNow RPA? Robotic Process Automation is a form of Business Process Automation where ‘robots’ are a substitute for people to perform routine, error-prone, and high-volume manual processes, usually interacting with legacy systems without APIs. ServiceNow RPA Benefits Improved accuracy: RPA working is based on a set of rules, never deviating as they perform […]
Business Values and Adoption of ServiceNow BCM
What is Business Continuity Management? Business Continuity Management (BCM) is a framework and process for identifying and addressing risks to an organization’s business operations, ensuring business continuity during disruptions, and facilitating recovery afterward. ISO 22301 is an international standard that specifies requirements for a Business Continuity Management System (BCMS) to help organizations prepare for, respond […]
How ServiceNow Financial Services Operations (FSO) is Revolutionizing the Financial Industry
What is ServiceNow Financial Services Operations (FSO): Financial Services Operations (FSO) is an offering by ServiceNow utilizing its existing platform custom-tailored to the use cases for Financial Institutions providing a comprehensive solution for managing operations end-to-end. ServiceNow’s FSO allows financial institutions to automate core operational processes, through pre-built applications and workflows that streamline operations across […]
4 Use Cases for ServiceNow SecOps – VR, SIR, and TI
In a world where cyber breaches dominate the headlines, cybersecurity is more important than ever. According to the Ponemon Institute and IBM, the average cost of a data breach in 2022 is $4.35 million USD, and it takes an average of 277 days to identify and contain a breach. While there are many ways […]
5 Implementation Patterns for ServiceNow GRC – Policy and Compliance
You can read Liyu You’s first blog about ServiceNow GRC, here. The ServiceNow Policy and Compliance Management provide a centralized process for creating and managing internal policies and controls that are mapped to external regulations, standards, and frameworks. For governance, it includes personas, roles, rights, and responsibilities. There are many regulations, standards, and frameworks […]
Getting Started with ServiceNow – Performance Analytics
Why Performance Analytics? It is crucial for an organization to have reliable and efficient services. However, such services are not always easy to use and may not have the visibility, alignment, and reporting that you are looking for. With the help of ServiceNow’s performance analytics, you can quickly and effectively make decisions with pre-built KPIs […]