Platforms and Technology

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]

Businesses today empower their agents by minimizing the number of separate applications they need and providing them with relevant customer information at their fingertips. One of the most common ways to achieve this is through integrating telephony systems with Customer Relationship Management (CRM) software. In this blog post, I’ll cover the integration between Amazon Connect […]

In today’s evolving digital world, our insurance partners are trying to increase awareness and consideration for their brand through digital commerce strategies such as social media platforms and third-party adjacent platforms to garner the attention of customers in a new way. And we don’t want insurance carriers to just stop at the brand awareness and […]

Development and Operations (DevOps) is the agile software development approach that allows for simultaneous software development and testing. A successful DevOps practice requires quality assurance and testing (QAT). DevOps developed from the need for businesses to respond faster to market changes to acquire a competitive advantage and accelerate their growth. DevOps is assisting firms with […]

Monitoring your website performance is a key factor to ensure your application performs as expected. There are a lot of application performance monitoring (APM) tools available in the market that can be used to monitor the performance of the application, such as NewRelic, Azure Monitor, AppDynamics, and others. In this post, I’ll talk more about […]

In my last blog, I explained what digital commerce looks like in today’s world for businesses everywhere. Now, we’ll discuss what a digital commerce transformation looks like. Whether a business has created new leadership roles to address digital demands or not, businesses need help evolving in many areas, including: Knowing their customer and their current […]

Application modernization continues to be critical for digital transformation. Perficient is committed to meeting the demands of our customers’ cloud needs with highly skilled and specialized partnerships. We are proud to announce that Perficient has achieved Advanced Specialization in the Modernization of Web Applications to Azure. This formally recognizes Perficient as a leading partner in […]

Want to Tantalize your Audience with an Amuse-Bouche of your Mobile App? Wait, what’s an amuse-bouche? It’s a single-bite appetizer that translates to “mouth amuser.” It serves as an incredible preview of what’s to come in your course meal. Apple App Clips and Google Instant Apps can serve as your digital amuse-bouche. It can serve […]

In Spire, we have two main methods for changing the style of global elements. We refer to this as the Style Guide, which covers the style of HTML elements such as headings, paragraphs, input tags and so on. For front-end components, we use the Mobius library, which is a configurable and extendable React Styles component. […]

Today, many businesses depend on Microsoft Teams for internal communications and Amazon Connect for their contact center, making it challenging for agents to accept queued calls and simultaneously answer internal calls in Teams. Suppose there is no status synchronization between the two solutions. In that case, this behavior could significantly impact several levels, such as […]

Nearly all businesses have invested in digital commerce to varying degrees over the past two decades. Previously, digital commerce was thought of as a channel through which the business exposed its way of doing business to a digital audience. This thought served businesses well when the digital audience had little expectation with a business online […]

Digital process automation (DPA), also called process orchestration, leverages digital technology to perform a task in order to accomplish a workflow or function, such as the loan process at a bank. With DPA, you can define event-driven business rules that provide a streamlined next step for all processes within your enterprise. As enterprises continue to […]