Analytics

Whether you work in big tech or the service industry, you are retired or grudgingly buying your pre-teen their first smartphone, let’s face it, texting has become the most used communication tool in your daily life.  SMS (Short Message Service), aka “Texting”, enables many to skip voice communication altogether and opt for the instant power […]

Hub is a logical/physical space where everyone comes searches content, deciphers information, looks for viable information, lineage etc. Microsoft is enabling a similar concept in Teams. Teams is where we all have begun to collaborate via virtual meetings, notes, lists, apps etc. The future vision and big picture is to treat Teams as a single […]

In “Contact Center Analytics – Global Market Trajectory & Analytics”,  a recent report by Research and Markets, the global market for Contact Center Analytics is projected to reach US$2.6 Billion by 2027. This projection comes as a revision of the prior estimate, which was capped at US$963.7, representing a growth of more than 15% over […]

The post-COVID world will undergo a massive digital disruption that will impact business processes. With so many people working from home, digitizing assets, moving to the cloud, and digital transformation (connecting people where they are using various channels) are becoming key priorities to companies entering a disruptive 2021. It is interesting to know that McKinsey […]

Self-Service for data is not a new concept.  Even in the early 2000s, companies have struggled with giving “power users” or “information workers” access to data to develop value-based insights.   One of my past customers had a simple as a web page with hundreds of CSV formatted data extracts that people could “self-service data” based […]

COVID-19 has completely changed the way B2B businesses sell products to customers. Traditionally a buyer would experience the product and its features first-hand, determine if the product will meet expectations, and make purchases in an office setting. Unfortunately, the ability to safely go through that process is not an option during these unprecedented times. Businesses […]

Planning and Analytics on the Cloud All organizations must perform financial planning and analysis (FP&A), and many want to shift from a complex web of spreadsheets to a cloud-based integrated solution.  This article will introduce financial planning and analysis and survey four cloud-based solutions. An FP&A solution consolidates and integrates all data, rules, and calculations […]

On-site search is often a component that often gets overlooked because it can be complicated and challenging to tweak and tune this element of your site with ease. However, before jumping in to set priorities for boosting specific terms, which could lead to negative consequences elsewhere on your website, I recommend looking at product data to enhance your on-site search.  Product data is vital to the […]

First of all, big kudos to first responders such as doctors, nurses, police, front-end-shop staff, and mental health workers for keeping your communities running during these troubling times. At the same time, my heart felt condolences for anyone who has lost a loved ones during this time. One of the things that the COVID-19 pandemic […]

Resource constraints require Enterprise software customers to pick appropriate upgrade candidates from the stream of new versions that software vendors generate.  We advise our clients to select upgrade candidates carefully, and only when a version contains either significant new features with business impact or a substantial body of fixes that improves user productivity and rationalizes […]

Various Enterprise clients across different verticals like Healthcare, High tech, Financial Services, Retail, Manufacturing, and Supply Chain etc. can leverage the Modern Data Platform approach. Marry in people, process and technology and you have Producers and Consumers with a great value add. This Digital Transformation approach will help enterprises looking to re-platform, helping various Line […]

We’ve all been there. You have an application you use daily for operations, but when it comes down to clicking that submit button, you need that extra piece of information to make your decision. Turns out, that piece of information lies in another system, with its own login workflow and going to get it would […]