Customer Experience + Design

In the 80s, a cartoon called Voltron captured my imagination. It featured a team of five space explorers who each pilot their own robotic lion to fight the evil Zarkon and his cronies. They combine the lions to form the “Full Voltron” – a 328-foot super robot. In this case, the whole is much better […]

The disability market has hit an inflection point. More global organizations buying tech are committing to accessibility in 2022 due to pressure created by the increasing number of digital accessibility lawsuits, and the increasing number of firms creating diversity and inclusion programs (DE&I). This is creating competition for opportunities to attract the global disability market […]

The past two years have proven that telehealth and virtual care are here to stay and will gain strength going forward for patients, providers, and payers.  With the ability to provide healthcare to a vast array of patients, the next question is “now what?”  How can we improve and customize a better experience for patients, […]

So right now, you are in a state of euphoria, you are rushing home with a huge box that came from somewhere in China sitting in your trunk. Halfway through the assembly of your new 3D printer, it comes to you, the flashes of countless hours of research on different models and features all the […]

Perficient is thrilled to announce our very own Alex Harris, Conversion Optimization Director, as the newest Optimizely MVP. In 2022, Harris is one of 13 individuals worldwide selected as an OMVP, and one of only seven awarded as a Strategy OMVP.  Each year, Optimizely awards a select group of individuals the honor of being an […]

Imagine your client explaining the following to you: “I need help designing my data product. I want an interface that is smart, sophisticated, and knows me. I want it to learn about my habits and offer me suggestions for things I don’t know I want or need. I need to be able to find information […]

I was attending a meeting as part of my daily office routine. One of my colleague’s voice was sounding very much like my colleague from previous organization. Only the voice was familiar, name was no way linking to the region where he belonged to and virtual meetings with no faces attached to it …it just […]

If 2020 and 2021 taught us anything, it’s that we need to be ready for whatever happens. How can you anticipate the unexpected? Being ever flexible and innovative is a good place to start, but you also need to prioritize retaining and growing relationships with existing customers. The best way to reduce friction and transform […]

With inflation at a 40-year high and the economic ramifications of the COVID-19 pandemic still looming, many people are falling into delinquency, making revamping outdated debt collection practices a higher priority for financial institutions than ever. In their recent webinar, The ROI on Transforming Credit and Lending Customer Outreach, Perficient’s Byron Gifford and Scott Albahary […]

I’ve decided to write a tutorial on how to accomplish dependency injection in C# .NET, because the Microsoft documentation of dependency injection libraries is unfortunately way too sparse, and the Microsoft dependency injection tutorial is a little convoluted and complicated. Fortunately, C# .NET’s implementation of dependency injection is pretty straightforward. In my opinion, it’s way […]

When it comes to delivering exceptional experiences in 2022 and beyond, physical store locations will become a focal point for businesses. Now, I can hear and feel the skepticism as you read this – why the heck would someone still want to have a physical storefront when they could just build an ecommerce website and […]

On International Women’s Day, we recently recognized and celebrated women around the world. In honor of this day, Perficient and Adobe collaborated to host the sixth annual Women in Digital panel. While this event typically coincides with Adobe Summit, we were delighted to host 170 people during the live virtual event. (If you weren’t able […]