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Journey through the mysteries and technology behind the Voice

3d Sound Waves With Colored Dots. Big Data Abstract Visualization.

I was attending a meeting as part of my daily office routine. One of my colleague’s voice was sounding very much like my colleague from previous organization. Only the voice was familiar, name was no way linking to the region where he belonged to and virtual meetings with no faces attached to it …it just got added to my baggage of mysteries. I just ignored it as a mere coincidence, but my curious mind was not ready to sleep. I googled to find what can be a technological possibility for this. It opened a new world of voice technology advancement.

I started to burst each bubble of mysteries slowly.

First Bubble – There exists a technology that can model a voice and produce sounds, words, and lingo that a person uses. Aha, so that is a possibility now. My colleague’s voice would have been modelled to make me adapt to the new work environment easily! Same can be re-engineered for giving flawless presentations online, where we may tend to lose out energy and enthusiasm. I was not the first one to think about it. That is already in practice.

Second Bubble– Whenever we call any customer care service, we get to hear a dialogue that your call may be recorded. I always wondered why they were doing that. That was the next bubble that got busted. It was a proactive effort from the marketing team to understand each customer’s happiness quotient and create personalized offerings and interactions to keep them ahead of competitors. Creating a personalized voice that customers and prospects will be interested in is another opportunity that voice technology offered to the marketeers. When customer is consistently and strategically exposed to this personalized voice marketing, they become the brand ambassadors of their brand.

I believe   the same strategy can be implemented for employee retention as well. Using personalized voice that an employee is comfortable with i.e., the voice of a friend coming in place of a manger’s sound will be more soothing and calming to get more productivity out of an employee. Emotional outbursts can be avoided with this.

Smart work here !!

Third Bubble – Voice modelling can help people with speech impairments to better communicate with others. Devices like Alexa, Siri etc. are a boon to immobile and blind people to get the things done just by using their voice. It can save lot of time of our recruiters. Initial screening can be done through a voice assistant and answers can be recorded for a later review than doing individual calls. Technology for good!

There are more bubbles to be busted and technology is evolving rapidly…Let’s keep our ears and minds open to explore through the sound waves that hit our ears everyday….

Thoughts on “Journey through the mysteries and technology behind the Voice”

  1. The article “Journey through the Mysteries and Technology Behind the Voice” is an insightful read that delves into the fascinating world of voice technology. The author does an excellent job of exploring the various aspects of voice technology, from speech recognition to natural language processing, and how they have evolved over the years. The article provides a clear explanation of the technical aspects of voice technology and how they have enabled us to interact with devices in a more intuitive and natural way.

    One question that arises from the article is how voice technology is likely to impact the way we interact with technology in the future. As voice technology continues to evolve and become more sophisticated, it is likely to become an even more integral part of our lives. We can expect to see voice technology being used in a wide range of applications, from personal assistants to virtual reality, and even in healthcare. It will be interesting to see how this technology evolves and how it changes the way we interact with the world around us. Overall, the article provides a thought-provoking look at the exciting world of voice technology and its potential for the future.

  2. Thank you for this vital blog post. As you point out, the experiences that comprise the customer’s journey are more important than ever in the new hyper-connected world enabled by social media. Brands can now use insights from social datasets to fuel their decisions to improve the customer experience, help define content type and channel, and surface opportunities to remove barriers in the path to purchase – don’t you think it’s a great time to be in marketing?

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Jisha Joseph

Jisha Joseph works as a Scrum Master with Perficient . She is a certified project management professional. She will be writing about Evolving Industry trends . In her free time, Jisha likes to travel and read .

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