Customer Experience + Design

Since 1991, when the first website was introduced, websites have evolved from being purely content driven to becoming increasingly focused on their visual experience. While there is no argument that having a clean, cool, professional-looking, website is important it isn’t everything, especially when it comes to Accessibility. There is a popular misconception that implementing accessible […]

The Canary Deployment Pattern, or canary release, is a DevSecOps deployment strategy that minimizes risk by targeting a limited audience.  As with all deployment patterns, the goal is to introduce the newly deployed system to the users with as least risk and in as secure a manner as possible.  As noted below, the motivation of […]

In my last post, I shared the primary insights you need to pull together a Now/New/Next portfolio and get started on making sense of where you stand in the market. In this post, I’ll share how to use those insights to make sense of what to do about it.  The Approach For most of us, […]

Customer experience leaders continue to look for ways to improve their customer experience technologies. These leaders understand that as expectations evolve, competitors try to jump ahead, and other companies invent new capabilities, they must also evolve their capabilities. Assessing your technology stack with respect to customer experience is essential to making sure your technology is […]

Having a digital experience platform (DXP) that’s just “good enough” doesn’t cut it anymore. Whether you’re responding to shifts in the economy, society, or just customer preference, being able to deliver a robust omnichannel commerce experience is now the cost of doing business. Perficient and Episerver partnered with IDC, a leading industry research organization to […]

Recently, Sean Calvillo, a director in Perficient’s financial services group, was invited to speak on Nuxeo’s Content Journeys podcast, which is a monthly discussion about the world of content in business. For those not familiar with the company, Nuxeo is the developer of a content services platform that combines enterprise content management (ECM) and digital […]

What is CPQ? In the B2B industry, complicated products and a large catalog can make providing a quote a lengthy process, often generating inaccurate product configurations and quotes. The same order may vary in price depending on factors like your relationship with the client, the promotions you’re offering, product bundles, accounts with recurring orders, and […]

In my earlier post, I shared our motivation for Now/New/Next and why our clients are using it to rapidly make smart decisions to focus their Customer Experience attention. In this post, I’ll share what you need to know to build your Now/New/Next portfolio. The Approach At the center of Now/New/Next is knowing where you stand […]

Since its inception back in March of 2017, Perficient became an early adopter of the Amazon Connect platform. Recognized as an Advanced Consulting Partner within the Amazon Partner Network, our development team of cloud contact center specialists quickly leveraged the power of Amazon Connect to deliver robust contact center solutions resulting in exceptional customer experiences. […]

The core paradigm for the Java Content Repository (JCR), the repository for Adobe Experience Manager (AEM) is Everything is Content. This principal drives the flexibility which made AEM a market-leading solution. It does, however, come with a downside, managing the initial repository state is challenging since the repository state is a combination of the content, […]

In a recent blog I wrote called “Your Ecommerce Customers Are About to Change,” I discussed the unique opportunity businesses have been presented with due to COVID-19. Specifically, looking at how their customers, among many other things, will change forever in this new normal that we are starting to see each day. I wanted to […]

With many US cities emerging from lockdown, businesses are considering their next moves, but some fear their window to act has passed. Even with lockdown restrictions loosening, re-entry into the world isn’t going to happen overnight, and even when it does happen, how people make their way in the world has changed forever. Reopening has […]