Shipping address is a very important data point in online shopping, which is why improving the shopping cart experience with an address autocomplete feature is becoming more common on ecommerce websites. Adding the Google Places Autocomplete API to your online store’s checkout workflow can increase conversion rates, decrease abandoned shopping carts, and result in 20% […]
Customer Experience + Design
Upcoming Webinar – Sling RepoInit
Curious about using Sling RepoInit? Want to learn more in depth about how Sling RepoInit can enable your AEM DevOps team to manage the initial repository state in code? I’ll be leading a virtual discussion on Sling RepoInit with the Detroit AEM Meetup on Thursday July 9th from 6:00 – 6:50 PM EST. This talk […]
5 Ways to Consider Digital and Data and An End-to-End Architecture
Digital and data are like TV and movies. Imagine the following three scenarios of watching a movie during a long weekend with different types of technology. Note, all these movies are rated high or low on IMDB. Watching an amazing movie like Avengers End Game or Avatar on a laptop or iPad Now, that same […]
My Healthcare Journey: Precision Surgery to Post-Op Confusion
As I returned home after my recent total hip replacement surgery, I saw it again: Our nation’s best health systems may deliver exceptional service at point of care, yet miss the mark at so many other healthcare journey touchpoints. For me, it was just an annoyance. To others, it can be a barrier to accessing […]
Considering Accessibility in Web Design: What You Can Do To Make Your Design Accessible
Since 1991, when the first website was introduced, websites have evolved from being purely content driven to becoming increasingly focused on their visual experience. While there is no argument that having a clean, cool, professional-looking, website is important it isn’t everything, especially when it comes to Accessibility. There is a popular misconception that implementing accessible […]
DevSecOps – Canary Deployment Pattern
The Canary Deployment Pattern, or canary release, is a DevSecOps deployment strategy that minimizes risk by targeting a limited audience. As with all deployment patterns, the goal is to introduce the newly deployed system to the users with as least risk and in as secure a manner as possible. As noted below, the motivation of […]
So What? Putting Perficient’s Now/New/Next to Work
In my last post, I shared the primary insights you need to pull together a Now/New/Next portfolio and get started on making sense of where you stand in the market. In this post, I’ll share how to use those insights to make sense of what to do about it. The Approach For most of us, […]
Don’t Fall Short When Assessing Your Customer Experience Tech
Customer experience leaders continue to look for ways to improve their customer experience technologies. These leaders understand that as expectations evolve, competitors try to jump ahead, and other companies invent new capabilities, they must also evolve their capabilities. Assessing your technology stack with respect to customer experience is essential to making sure your technology is […]
[Analyst Study] Delivering Customer-Centric Experiences for Digital Commerce
Having a digital experience platform (DXP) that’s just “good enough” doesn’t cut it anymore. Whether you’re responding to shifts in the economy, society, or just customer preference, being able to deliver a robust omnichannel commerce experience is now the cost of doing business. Perficient and Episerver partnered with IDC, a leading industry research organization to […]
Perficient’s Banking & Insurance Client Executive Featured in Nuxeo’s New Podcast
Recently, Sean Calvillo, a director in Perficient’s financial services group, was invited to speak on Nuxeo’s Content Journeys podcast, which is a monthly discussion about the world of content in business. For those not familiar with the company, Nuxeo is the developer of a content services platform that combines enterprise content management (ECM) and digital […]
Building Better B2B Commerce Experiences with CPQ
What is CPQ? In the B2B industry, complicated products and a large catalog can make providing a quote a lengthy process, often generating inaccurate product configurations and quotes. The same order may vary in price depending on factors like your relationship with the client, the promotions you’re offering, product bundles, accounts with recurring orders, and […]
What Do My Customers Expect? Inside Perficient’s Now/New/Next
In my earlier post, I shared our motivation for Now/New/Next and why our clients are using it to rapidly make smart decisions to focus their Customer Experience attention. In this post, I’ll share what you need to know to build your Now/New/Next portfolio. The Approach At the center of Now/New/Next is knowing where you stand […]