Recently, Sean Calvillo, a director in Perficient’s financial services group, was invited to speak on Nuxeo’s Content Journeys podcast, which is a monthly discussion about the world of content in business.
For those not familiar with the company, Nuxeo is the developer of a content services platform that combines enterprise content management (ECM) and digital asset management (DAM) functionality. It has an incredible list of customers.
The podcast is hosted by Alan Porter, Nuxeo’s director of product marketing. He interviews people across the spectrum, from practitioners to analysts to industry thought leaders, and explores various topics including innovation, technology, and customer experience.
In the newest episode, Sean shared some anecdotes and his thoughts on customer experience in the financial services industry. Having run big projects for many banks and insurance companies, he’s got a lot of great insight. You might even be surprised to hear some of his candid thoughts!
Here are some of the questions Sean covers during the podcast:
- How is “customer experience” different than “customer satisfaction?”
- What is the driving force behind the current push for enhancing customer experience in financial services?
- What are the main challenges that keep traditional financial services organizations from competing on a level playing field when it comes to customer experience, and what steps can be taken to address these challenges?
- What can companies do to drive more value for their customers?
If you have 30 minutes, I’d love for you to listen to the podcast and let us know your thoughts.
And, of course, if you are interested in learning more about Nuxeo and our capabilities, please reach out to Sean Calvillo.