Considering migrating your contact center operations to the cloud? Transitioning from a legacy on-premise solution to a Cloud Contact Center as a Service (CCaaS) platform offers significant advantages, including greater flexibility, scalability, improved customer experience, and potential cost savings. However, the success of this transition depends heavily on selecting the right vendor and ensuring alignment […]
Operations
What does SFO have to do with Oracle?
Isn’t SFO an airport? The airport one would travel if the destination is Oracle’s Redwood Shores campus. Widely known as the initialism for the San Francisco International Airport, the answer would be correct if this question were posed in that context. However, in Oracle Fusion, SFO stands for the Supply Chain Financial Orchestration. Based on […]
Roeslein and Associates goes live with Oracle Project Driven Supply Chain
Roeslein & Associates Business Challenge + Opportunity Replaced disparate and outdated legacy systems with Oracle Fusion Cloud Manufacturing at a well-established manufacturing company. We implemented a scalable Fusion solution, including Project Driven Supply Chain (PDSC), and full Financial and Supply Chain Management Suites to enable Roeslein to execute and extend their business processes globally. The […]
How the Change to TLS Certificate Lifetimes Will Affect Sitecore Projects (and How to Prepare)
TLS certificate lifetimes are being significantly reduced over the next few years as part of an industry-wide push toward greater security and automation. Here’s the phased timeline currently in place: Now through March 15, 2026: Maximum lifetime is 398 days Starting March 15, 2026: Reduced to 200 days Starting March 15, 2027: Further reduced to […]
Managed Service Offering (MSO) Support Ticketing System
A ticketing system, such as a Dynamic Tracking Tool, can be a powerful tool for MSO support teams, providing a centralized and efficient way to manage incidents and service requests. Here are some more details on the benefits. Organize and triage cases: With a ticketing system, MSO support teams can easily prioritize cases based on […]
Domain Setup and Mail Flow Configuration in Microsoft 365
Why Do We Need to Add and Verify a Domain in Microsoft 365 (M365)? Establishing Professional Identity By adding your custom domain, you can create email addresses (e.g., you@yourcompany.com) that align with your business name. This adds professionalism and credibility to your communications. Personalizing Services Verifying your domain allows you to customize services like Teams, […]
From FinOps Bean Counting to Value Harvesting: The Rise of Unit Economics
Applying FinOps concepts to your cloud consumption is not new. It’s often treated as an IT hygiene task: necessary but not strategic. And while cost optimization and waste reduction are worthy efforts, it’s all too common to see these activities fall victim to higher daily priorities. When they are in focus, it’s often attempted by […]
Responsible Design Starts within the Institution
The global business landscape is complex, and responsible design has emerged as a critical imperative for organizations across sectors. It represents a fundamental shift from viewing design merely as a creative output to recognizing it as an ethical responsibility embedded within institutional structures and processes. True transformation toward responsible design practices cannot be achieved through […]
Tea-Time: Tips for Leveraging Time After Standup
It’s typical to aim for 15-minute Standups, but how many times have your standups gotten side-tracked and suddenly more than a half-hour has gone by? These occurrences are not exactly my cup of tea… Of course, sometimes topics need to be discussed, and planning a follow-up meeting will only slow down or delay resolution. It’s […]
What To Expect When Migrating Your Site To A New Platform
This series of blog posts will cover the main areas of activity for your marketing, product, and UX teams before, during, and after site migration to a new digital experience platform. Migrating your site to a different platform can be a daunting prospect, especially if the site is sizable in both page count and number […]
Setting Up CloudFront Using Python
Python is an open-source programming language. We can use Python to build/enable AWS services such as Terraform or other IAC code. In this blog, we are going to discuss setting up the CloudFront service using Python. Why We Use Python As we know, Python is an imperative language. This means that you can write more […]
Tell your Project’s Story using Azure DevOps Queries and Dashboards
Sometimes purely looking at an Azure DevOps backlog or Board may not tell the right story in terms of progress made towards a specific goal. At first glance, it may seem like a horror story, but in reality, it is not the case. The data needs to be read or conveyed in the right way. […]