Strategy and Transformation

Perficient’s Director of Commerce Strategy, Justin Racine, was recently featured in the Forbes article, “Creating An Amazing Customer Experience On A Budget” by Shep Hyken. Hyken’s piece, which references Racine’s recent CMSWire contribution piece, emphasizes the struggle to provide the same customer experience despite obstacles such as employment issues, supply chain problems, or other causes […]

Finding the Right AI Service Provider in a Data-Driven World It is not easy for even the most advanced enterprises to master modeling, data, applications, and digital expertise. Having the ability to take advantage of AI’s full potential as its capabilities expand is becoming increasingly important each day. A decision made using AI-driven intelligence will […]

In 1987, Mary Lippitt released a change management model that beautifully illustrated five key areas for organizational change. In 2000, Tommy Knoster extended Lippitt’s concept and included a sixth area of importance: consensus. It is now referred to as the Lippitt-Knoster Model for Managing Complex Change.

Paperwork is an integral part of most processes in the financial services industry. However, in addition to draining precious natural resources, it significantly contributes to wasted time and lagged productivity within institutions. Given these pitfalls, innovators of the digital age have worked for years to redefine the concept of paperwork and disconnected electronic documents, converting […]

Your customers want to live the digital-first lifestyle, especially when it comes to interacting with your brand. But, does your business have a plan, strategy, structure, and requirements in place and prepared to deliver on these expectations? Your company’s organizational change management (OCM) processes must be addressed and set before you can choose the right […]

SCRUM Certifications, like cakes, are not all the same. They come in different flavors, shapes, and colors, and deciding which one suits you best, would depend on different aspects. So, to make your decision a bit easier, we’ll give you a taste of the most well-known options for certifying your SCRUM knowledge. In general, certifications […]

In this episode, Kim talks with Diego Pinzon, Director of Digital Media and Content at MLS’s Atlanta United, about what it takes to double-down on engaging an already engaged fan-base and what the future of digital looks like in professional sports.  Meet our Guest Diego Pinzon is the Director of Digital Media & Content for Atlanta […]

As a project manager (PM), one of my top concerns in engaging on a new project is understanding the scope of work. Next, what are the skills needed to support and deliver the scope of work at hand? Many considerations go into this discovery, but one of the very first resources I prefer to have […]

Successful application development in the modern competitive landscape requires a strategic partnership with a trusted vendor that combines industry-leading technology partnerships with modern, scalable delivery methodologies. In the recent report,  The Forrester WaveTM: Modern Application Development Services Q3, 2022, Forrester states, “Modern application development (MAD) services focus on delivering modern digital software products that leverage […]

Economic globalization and remote work have an undeniable impact on the software development process. Project managers who lead software development projects are likely to find themselves managing project teams with members scattered around the globe. To deliver successfully, we need to work effectively with geographically distributed teams, a.k.a. global or multi-shore teams. Working with global […]

Obsession is often misconstrued in many forms, but when it comes to your customers, it’s seen as a competitive advantage that helps your organization develop personalized content for your buyers. It can also help your business to curate customer journeys so focused on the customer that you’ll never feel as though you’re missing the mark […]

High-quality application support is an ongoing process that requires more than identifying and resolving issues. This blog will go over how to establish and maintain a good application support system from the start. What is high-quality application support, and how can you ensure it? Quality standards are documents that include rules, specifications, guidelines, or characteristics […]