Strategy and Transformation

The beauty of Agile is its ability to adapt to change. One of the principles behind the Agile Manifesto is “Welcome changing requirements, even late in development. Agile processes harness change for the customer’s competitive advantage.” Clients change their minds. Maybe they don’t like how something looks or functions once it’s using real-world, actual content. […]

What is ServiceNow Financial Services Operations (FSO): Financial Services Operations (FSO) is an offering by ServiceNow utilizing its existing platform custom-tailored to the use cases for Financial Institutions providing a comprehensive solution for managing operations end-to-end. ServiceNow’s FSO allows financial institutions to automate core operational processes, through pre-built applications and workflows that streamline operations across […]

In the last blog in this series, Blockchain: The Secret Sauce to Supply Chain Visibility, we covered why visibility is so important in the supply chain for all parties and gave several examples of firms using distributed ledgers to help improve customer service, reduce inventory costs, provide proactive status updates, and even help mitigate risk.  […]

Have you ever wondered about having a local Sitecore instance on a local deployment of k8s? I was curious and decided to dive headfirst into the unknown world of k8s virtualization on a local setup. In this blog series I will be sharing the details my journey, my findings the mistakes/successes, and the final state […]

As IT leaders and VPs of IT, navigating the challenges of digital transformation can be a daunting task. Balancing the need for innovation and growth with the need for stability and cost-effectiveness is a constant struggle. However, cloud technology offers a way to achieve both goals through the implementation of a comprehensive Cloud Transformation strategy. […]

For healthcare and life science organizations, the folks on the front lines manning the phones, answering customer questions and solving issues make a major impact on the patient experience. And for those in sales, marketing, product development, and operational roles, this team can also make a major impact on how to optimize that patient experience. […]

AutoRABIT is an automated Release Management System for Salesforce. AutoRABIT Salesforce helps developers, admins, analysts, and release managers deploy, test, data loading, and sandbox management across multiple Salesforce organizations. In today’s fast-paced world, organizations constantly seek ways to improve their development processes and deliver high-quality applications faster. In the context of Salesforce development, this is […]

The mythological phoenix is a bird that is reborn from the ashes. It is a symbol of transformation, a reminder that something new can be born from the destruction of the old. In the same way, successful companies must continually adapt and transform their delivery processes to stay ahead of the competition. Delivery excellence in […]

“We Should” is Said a Lot I’ve worked at a handful of companies throughout my career. If you split the years out, half of my time has been working within an agency and the other half has been in-house. The agency work has allowed me to see dozens of other companies as well. I’ve been […]

In “Behind the Golden Arches” by John Love, the author shares an anecdote of how in the early days of McDonald’s, the company was having cashflow problems despite its being a significant source of revenue for many farmers. In a meeting with a particularly large farmer who had made significant money from selling tomatoes, lettuce, […]

Welcome to Part 2 of my blog about preparing for the PMP exam! In case you missed it, here is a link to Part 1, focused on preparation. Part 2 is focused on the days leading up to the exam and the exam itself.  Test Center or At Home? I chose to take the exam […]

Today, more than ever, businesses require a direct relationship with their customers across all touchpoints. A Customer Data Platform can help marketers organise their data, improve audience segmentation, manage campaigns, enhance digital experience, streamline cross-channel marketing orchestration and optimise customer analytics. However, the sheer amount of time and effort needed to collect, separate, and segment […]