Strategy and Transformation

When using cloud-based event-driven systems, it’s essential to respond to changes at the storage level, such as when files are added, modified, or deleted. Google Cloud Platform (GCP) makes this easy by enabling Cloud Storage and Pub/Sub to talk to one another directly. This arrangement lets you send out structured real-time alerts whenever something happens […]

In this blog, we’ll walk through how to use Eventstream in Microsoft Fabric to capture events triggered by Power Automate and store them in a Lakehouse table. Whether you’re building dashboards, triggering insights, or analyzing user interactions, this integration provides a powerful way to bridge business logic with analytics. 1. Create a Power Automate Flow to Post Data Start by […]

Wealth management firms are under pressure to deliver more—faster, smarter, and with greater precision. The conversations we’re hearing aren’t about what might happen in the future, but rather about what needs to happen now. Earlier this year, we published 5 Leading Digital Trends Shaping Wealth Management in 2025, outlining the macro shifts redefining the industry. […]

Faced with rising patient volumes, care complexity, and financial and labor pressures, healthcare organizations are looking at new ways to deliver better outcomes more efficiently. Intelligent automation (IA) has emerged as a powerful solution for achieving operational excellence and enhancing decision-making. This is the first installment of our Intelligent Automation in Healthcare blog series, where […]

This blog is offered to readers who may be interested in seeing how Apple Pay fits into their payment priorities. Whether executives of merchants or financial intuitions, Apple Pay is an ultra-secure global payment platform too large to ignore. I noted recently while paying for my morning coffee and donut (shh, don’t tell the wife) […]

Perficient Leads with Strategy at the 3M Open AI may dominate the executive agenda—but for many organizations, it’s failing to deliver real transformation.  While 84% of CIOs list AI as a top business priority, just 11% have achieved full-scale adoption, and only 12% of employees feel properly trained. The result? AI initiatives stall, internal skepticism […]

Introduction to Copilot for Power Platform Microsoft Copilot is a revolutionary AI-powered tool for Power Platform, designed to streamline the development process and enhance the intelligence of your applications. This learning path will take you through the fundamentals of Copilot and its integration with Power Apps, Power Automate, Power Virtual Agents, and AI Builder. Copilot […]

The Cost of Disconnected Sales and Marketing Processes In many organizations, there’s palpable friction between marketing and sales teams. Should marketing be responsible for MQLs, meetings, pipeline—or all three? Why aren’t sales converting and closing enough deals? Too often, what happens between these teams is messy, manual, and misaligned. Leads fall through the cracks, handoffs […]

In this episode of “What If? So What?” Jim sits down with Columbia Business School professor and c-suite innovation expert, Rita McGrath, to unpack what it really takes to lead through uncertainty.  McGrath, known for her work on discovery-driven planning and intelligent failure, challenges the notion that strategy is a linear, long-term plan. “The time […]

Digital transformation in insurance isn’t slowing down. But here’s the good news: agents aren’t being replaced by technology. They’re being empowered by it. Agents are more essential than ever in delivering value. For insurance leaders making strategic digital investments, the opportunity lies in enabling agents to deliver personalized, efficient, and human-centered experiences at scale. Drawing […]

In the age of technological advancements happening almost every minute, upgrading a business is essential to survive competition, offering a customer experience beyond expectations while deploying fewer resources to derive value from any process or business. Platform upgrades, software upgrades, security upgrades, architectural enhancements, and so on are required to ensure stability, agility, and efficiency. […]

With the advancement of technology, machine learning and AI capabilities in the customer care space, customer expectations are evolving faster than ever before. Customers expect smoother, context-aware, personalized, and generally more effective and faster experiences across channels when contacting a support center.  This calls for a need to revisit and redefine the success metrics for […]