Digital Transformation

This is a series covering the new products released to the public by Appian during Appian World 2022.  Read the first blog here.   Traditional Process Mining Process mining is an intricate system where the goal is to turn data into actionable insights.  Traditionally, Process mining follows a three-step process to make your data useable […]

The pandemic accelerated the demand to shift to a value-based care model that requires greater patient engagement and digitizing of complex documents among payers, providers, and care team members to meet the needs and preferences of consumers. During the last two years, the demand to adopt virtual care also accelerated. Healthcare providers must embrace digital […]

While it was once expected and acceptable for lenders to enforce standardized payment due dates and policies, COVID-19 brought the impracticality and ineffectiveness of a “one-size-fits-all” approach to credit and lending to light. Two-plus years later, banks and credit unions continue to feel the pressure to transform their credit and lending operations. And for good. […]

Much is being written in the media about generational decision-making when it comes to healthcare. Boomers are closing the digital divide, millennials are driving a streamlined end-to-end experience, and Gen Z is pushing that experience to include more transactional services such as voice search. But where is Gen X in all of this? The generation […]

We are excited to announce that Karie Daudt, Director of Commerce Strategy, and Justin Racine, Director of Commerce Consulting, will speak at Digital Commerce 360’s EnvisionB2B in Chicago, Illinois. EnvisionB2B is an in-person conference that connects ecommerce experts and researchers to B2B professionals to help them build and maintain a digital B2B strategy that speaks to their […]

Last week, we introduced our blog series on insurance commerce. We discussed the need to consider all the commerce activities that take place before the customer engages in a purchase. First, You’ll Need a Strategy There are many versions of the famous quote that says, “Strategy without execution is a dream, and execution without strategy […]

In our previous blogs, we’ve documented how insurance is a complicated product for the traditional commerce process. Let’s recap what we’ve covered: It’s a product mandated by the state, financial institutions, and professions for many parts of life – driving, homeownership, rental, professional liability, and others. But it’s not a product that most of us […]

Perficient’s team of Atlassian experts help clients with all of their tooling and process needs. The team is comprised of a cross-functional group of consultants and architects with backgrounds in agile coaching, project management, system administration, engineering, quality assurance, and automation. Certified professionals work across the full Atlassian product suite (and Marketplace applications) including Jira, […]

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight.  With the rise in vaccination rates and a hopeful return […]

Implementing enterprise-level software has its challenges. Traditionally, a few of the most demanding and challenging milestones of an implementation project have been the conversions and integrations. Oracle has been quite generous about open “import” interfaces in E-Business Suite (EBS). The new generation of Oracle’s enterprise software solution, Oracle Fusion, especially Oracle Cloud Supply Chain Management […]

Recently, Digital Insurance issued the findings from Keynova Group on the 2022 Mobile Insurance Scorecard.  While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. I’ve long advocated that personalization […]

Appian World is only a few weeks away! For the first time in two years, the conference is back in person in Ft. Lauderdale, FL, April 25-27. It’s not too late to register – and if you’re unable to attend in-person, select content will be available for free in a virtual format. Appian World connects […]