Platforms and Technology

Considering migrating your contact center operations to the cloud? Transitioning from a legacy on-premise solution to a Cloud Contact Center as a Service (CCaaS) platform offers significant advantages, including greater flexibility, scalability, improved customer experience, and potential cost savings. However, the success of this transition depends heavily on selecting the right vendor and ensuring alignment […]

Privileged Identity Management Privileged Identity Management (PIM) is a service in Microsoft Entra ID that enables you to manage, control, and monitor access to important resources in your organization. These resources include those in Microsoft Entra ID, Azure, and other Microsoft Online Services such as Microsoft 365 or Microsoft Intune. This blog has been written […]

Cloud is easy—until it isn’t. Perficient’s Edge: A Strategic Cloud Partner Focused on Business Outcomes Cloud adoption has skyrocketed. Multi-cloud. Hybrid cloud. AI-optimized workloads. Clients are moving fast, but many are moving blindly. The result? High costs, low returns, and strategies that stall before they scale. That’s why this moment matters. Now, more than ever, […]

The HCL Commerce v9.1 release saw major features, functionality, and technology changes. This blog series will focus on each of these components separately. Some examples of these changes include HCL Commerce Search, which is powered by Elasticsearch, a modern storefront that uses Next.js, containerized cloud-native architecture, modern business user tooling, and support for new integrations […]

When it comes to manufacturing, companies (OEM) require services from their manufacturing partners to help with the production of finished and semi-finished products.  There are two known solutions that Oracle Fusion SCM suite offers: Outside Processing (OSP) and Contract Manufacturing.  Both solutions involve a third-party vendor and a service component to either help complete a […]

Sitecore XM cloud content migration can be approached in various ways. The first thing that comes to mind when working on the Sitecore upgrade project to XM Cloud is content migration. Choosing the right method helps reduce migration time and avoid errors. I will outline the approach that best meets our client’s needs in this […]

Microsoft 365 offers several types of groups; each designed for different collaboration and communication needs: Microsoft 365 Groups (M365): These are used for collaboration between users both inside and outside your organization. They include a shared mailbox, calendar, SharePoint site, Microsoft Teams and more. Distribution Groups: These are used for sending email notifications to a […]

Perficient is honored to announce we’ve been named the 2025 Appian Partner Impact and Excellence Award winner for Delivery, marking the second consecutive year we’ve received this prestigious recognition. This award celebrates our continued commitment to delivering rapid, high-quality outcomes on the Appian Platform that consistently exceed client expectations across industries.   With deep expertise […]

Objective: Enable resource monitoring for AWS EC2 instances using the Dynatrace monitoring tool (OneAgent) to gain real-time insights into system performance, detect anomalies, and optimize resource utilization. What is Dynatrace? Dynatrace is a platform for observability and application performance monitoring (APM) that delivers real-time insights into application performance, infrastructure oversight, and analytics powered by AI. […]

Healthcare organizations (HCOs) face mounting pressure to boost operational efficiency, improve health and wellness, and enhance experiences. To drive these outcomes, leaders are aligning enterprise and business goals with digital investments that intelligently automate processes and optimize the health journey.  Clinical intelligence plays a pivotal role in this transformation. It unlocks advanced data-driven insights that […]

There´s no doubt that certifications can speed up and accelerate business growth in many ways. Of course, it´s not the only factor but certainly they play a big part in being a partner-certified consultancy like Perficient is. Certifications provide a reliable technical validation that demonstrates expertise. So, in a competitive market, when a client is […]

As technology continues to advance, patients and care teams expect to seamlessly engage with tools that support better health and accelerate progress. These developments demand the rapid, secure, scalable, and compliant sharing of data.  By aligning enterprise and business goals with digital technology, healthcare organizations (HCOs) can activate strategies for transformative outcomes and improve experiences […]