Seamless order to fulfillment is the crux of any good experience. A brand’s reputation and longevity, as well customer loyalty and adoption, often hinges on the success of how order management (OM) is rooted in an organization. The interaction with users at their point of need is the tipping point and often dictates success or […]
Customer Experience + Design
What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 2 of 3)
Part 2: Keeping Up with Changing Customer Needs Are you ever unsure of what your customers want? Would knowing what they expect help you drive business outcomes? If this sounds like you, read on as we explore the art and science of expectations in the second installment of this three-part series. In Part 1 I […]
Four building blocks of an employee onboarding process for remote workforce
My previous blog covered how HR and technology can help improve your employee engagement through artificial intelligence. This blog explores how leadership can help kick off their commitment from the new hire’s onboarding stages. The passage from a candidate to employee is a momentous occasion for both the worker and the employer. Helping bridge the […]
A Process Integration Timeline of Accessibility Testing
All too often, accessibility does not cross the mind of designers or developers until it is too late in the process. Approaching accessibility as a final checkbox in the entire process of a webpage and website development will result in exurbanite defects and adversely affect the final product. Developers and designers must take on the […]
AI is Powering its Way to PIM
Artificial intelligence (AI) has quickly become one of the industry’s biggest buzzwords, and many businesses are looking to utilize this technology to provide enhanced digital experiences. AI is programmed intelligent software or hardware that can learn and solve problems and has forecasted growth of 54% this year in the software market worldwide. It continues to […]
The Importance of PIM for Your B2B Marketplace Strategy
PIM, as most of you readers might know, stands for product information management system. It is not just an application, but also an enabler of a perfect opportunity to connect the dots between people, process, and technology within a commerce business. Years ago, we published a piece that highlighted how PIM is a backbone for […]
What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 1 of 3)
Part 1: The Expectations Gap Are you ever unsure of what your customers want? Would knowing what they expect help you drive business outcomes? If this sounds like you, read on as we explore the art and science of expectations in the first of this three-part series. In marketing and design circles we often measure […]
Why Omnichannel Delivery is Here for the Long Run
Omnichannel fulfillment methods such as curbside, buy-online, pick-up in-store (BOPIS), and ship-from-store have become extremely familiar to retailers, especially due to the climate of the COVID-19 pandemic. These methods are very resourceful and beneficial when utilized correctly and tailored specifically to each business. Understanding the technology systems the enable these fulfillment methods are important for […]
How Amazon Will Likely Influence Your B2B Marketplace Strategy
Amazon is one of the largest marketplaces that we as consumers have ever seen. With that, Amazon has primarily focused on a direct to consumer structure and caters more to end-user customers vs. the traditional B2B channel; that is, until a few years ago when the ecommerce titan really put some weight behind its B2B […]
Introducing Microsoft Viva, a new Employee Experience Platform
Microsoft recently made a massive announcement about their new Employee Experience Platform (EXP), Microsoft Viva. This is Microsoft’s first experience platform that empowers you and your colleagues to feel connected, supported, and able to put your best foot forward at work. In today’s blog, we’ll discuss what Viva is, its various components, and when you […]
Artificial Intelligence and Employee Engagement for HR Considerations
This following is the first in a series of blogs about how a center of excellence can help you unlock the potential of your people. How Artificial Intelligence best practices in Human Resources teams can help improve employee engagement It’s no secret that Human Resources Leaders are embracing technology innovations, with the goal of improving […]
It’s a Program, Not a Project: Designing Websites for Accessibility
Many companies view accessibility remediation as a one-off project or a parallel effort to their current development life cycle. In fact, it is the opposite. Accessibility should be integrated into your overall design process from the very beginning. It’s important to focus on the benefits and advantages of “shifting left” and incorporating accessibility into the […]