I’ve now written several blog posts about my experience with Optimizely CMS 12 upgrade process on several different projects. Each project has taught me something new and made me encounter things I hadn’t before. One of my earlier upgrade projects this year had very unique challenges that I wrote about here. This time around, I’m […]
Customer Experience + Design
Embracing the AI Revolution: How AI Tools are Transforming User Experience Design
The rapid advancement of artificial intelligence (AI) has revolutionized various industries, and experience design is no exception. AI-powered tools, such as OpenAI and others, have opened up new possibilities and are transforming the landscape of user experience design. In this blog post, we will explore the profound impact of AI tools on this domain and […]
Why TikTok’s Newly Announced Ecommerce Business Is a Big Deal
TikTok – a Chinese social media platform where users can watch and create short video content – has cornered social media over the last few years with an estimated 834 million monthly users worldwide in 2023 and more growth expected in the coming years. With that in mind, TikTok now has plans to launch a […]
Understanding Visual Disabilities: Categories, Characteristics and Associated Barriers – Part 1
Welcome to the first session of our blog series on disabilities, where we aim to shed light on various impairments and the challenges individuals face in their everyday lives. In this installment, we focus on visual disabilities, exploring the categories, characteristics, and barriers encountered by those living with visual impairments. Defining Visual Disabilities Defining Visual […]
Improve Employee Engagement and Communication with Viva Connections
Effective and efficient employee communication is critical to the success of any organization. Microsoft Viva Connections, a part of the Microsoft Viva platform, has been making waves as a powerful tool for transforming the way companies interact with their employees. Let’s take a look into some key features of Viva Connections and discover how its […]
Exploring Categories and Characteristics of Disabilities and Associated Barriers
Welcome to our new series where we embark on a journey to deepen our understanding of disabilities and their associated barriers. In today’s rapidly evolving world, it is essential to foster an inclusive environment that respects and accommodates the needs of all individuals, regardless of their abilities. By shedding light on the categories and characteristics […]
Streamline Your Sales Process: A Beginner’s Guide to Building Approval Processes in Salesforce
The approval process in Salesforce is a systematic workflow designed to streamline and manage the approval of various business processes within an organization. It helps to make critical decisions, approve sales discounts, contract approvals as well as many such kinds of requests that need to be approved before coming into process. With the approval process […]
How Can Regional Insurance Carriers Harness the Power of AI?
In today’s rapidly evolving technological landscape, artificial intelligence (AI) has emerged as a game-changer for various industries. One such industry that will be forced to utilize AI solutions to gain a competitive advantage is the regional insurance carrier industry. By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, […]
3 Digital Experience Tips UK Healthcare Leaders Need to Know
Proactive private healthcare providers, insurers, and medtech firms in the UK are thinking about how to ease care experiences for their constituents. Yet this journey becomes all the more complicated as individuals move back and forth between private sector healthcare and the National Health Service (NHS). These unique economic and social aspects of the UK-based […]
OEMs: Put Customers in the Center of the Automotive Experience
In the new world of automotive – where advanced technologies like generative AI personalization, connectivity, autonomous driving, subscriptions, electrification, and more are taking over – customers have new preferences and demands that OEMs and dealers must address. Ultimately, success will come when the customer is put at the center and asked what they want. The […]
Theoretical Models of Disabilities: Part 7 –Understanding the Charity Model of disability.
In our journey towards fostering inclusivity and understanding, it is essential to explore various models of disability. One such model that has drawn both criticism and debate is the Charity Model of Disability. In this blog post, we will delve into what the Charity Model entails, its historical context, and the implications it has on […]
Theoretical Models Part 6 –Understanding the Social Identity and Cultural Affirmation Model
In the realm of disability studies, the Social Identity and Cultural Affirmation Model of Disability has gained recognition as a powerful framework that acknowledges the significance of social and cultural factors in shaping the experiences of individuals with disabilities. This model recognizes disability as a social construct influenced by identity, culture, and societal attitudes. In […]