There are many reasons you might want to play a sound in the Flex UI (User Interface). For example: Ringing to indicate an incoming call task and alert the agent Sound notifications for new chat messages to alert an agent who may be handling multiple chats simultaneously Sound to indicate that participants have joined or […]
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Contact Lens for Amazon Connect: Real-Time Use Cases and Rules
In today’s blog post, I will walk you through a way in which Contact Lens can enhance your contact center: Amazon Connect Rules! What Are Amazon Connect Rules? As described in the Amazon Connect administrator guide, Amazon Connect Rules allow you to set up actions that are triggered based on conditions. When used in combination […]
Join Us for a Panel Discussion about V9 at the 2022 HCL Commerce Global Summit!
The HCL Commerce Global Summit is right around the corner, and we are excited to invite you to our engaging panel discussion about the capabilities of HCL Commerce V9 on Wednesday, July 20th at The Chicago House of Blues! Our esteemed panel of enterprise-class clients will discuss what made them decide to upgrade to HCL […]
The Fifth Thing to Know When Looking to Replatform
A significant driver for needing to change platforms is when your business undergoes a significant digital transformation effort. Typically, a company chooses to undertake a digital transformation because they need to change the experiences their customers have with their brand. Usually, that means some amount of change in systems in order. Reason #5: Your Business […]
Top 5 take-aways from Databricks Data – AI Summit 2022
The Data and AI Summit 2022 had enormous announcements for the Databricks Lakehouse platform. Among these, there were several exhilarating enhancements to Databricks Workflows, the fully managed orchestration service that is deeply integrated with the Databricks Lakehouse Platform and Delta Live tables too. With these new efficacies, Workflows enables data engineers, data scientists and analysts […]
Power Platform Dataflow : A Powerful Integration Tool
The following is the first in a series of blogs on Power Platform Dataflow. ETL, Data Integration, and Data preparations are the backbone of any business application. Enterprises today generate a massive amount of data in their day-to-day operation. Moreover, this data is messy and comes from different sources and locations, each with its unique […]
Client-side scripting with Formcontext UI Object on Model Driven App (Dynamics 365 )
This article will look at the implementation of client side scripts on Microsoft Dynamics 365 using a model-driven approach, which provides additional benefits on the UI level and allows us to easily access Form UI properties such as tabs, sections, fields and access, security role, complex validations and so on. So, here in Dynamics 365, […]
Handling ever changing source schema issues using Python and Snowflake
The problem statement: An organization having a lot of FMCG products, conducts campaigns in various cities across India. The main aim of this campaign is to promote the products and collect feedback from the customers both existing and prospective ones. The data is collected in excel files and loaded to a centralized location in the […]
How to implement incremental loading in Snowflake using Stream and Merge
Snowflake is Cloud hosted relational database used to create Datawarehouse on demand. Data in the data warehouse can be loaded as full load or incremental load. The full load is a process of deleting whole existing data and reloading it again. Full loads are time and resource-consuming tasks compared to incremental loads that only load […]
Co-authoring in PowerApps (Canvas Apps)
As we know, one of the major limitations of PowerApps (Canvas mode) is that it does not allow multiple developers to work at the same time on the same app, but this Software as a Service (SaaS)-based app continues to supply new features and releases every year in April and October. The PowerApps technical team […]
How to Build a Global, Multilingual Website on Sitecore Composable DXP
As the digital world becomes both more global and more local, it’s more common for organizations have customers, offices, and partners in every corner of the world. This means we need to deliver relevant, useful, exceptional digital experiences to every user, no matter where they live or language they speak. Undertaking a global multilingual website […]
Cultural Inclusion | How to Build a Global, Multilingual Website on Sitecore Composable DXP
The world and the digital experiences that connect us are more than words and images, zeroes and ones. They’re ideas. Values. Norms. Traditions. Expectations. And all of those have to be properly and appropriately represented by your team to your users. It only takes one jarring or culturally insensitive experience to give a customer the […]