Amazon Web Services

A Case Study of AWS Elastic Compute Cloud (EC2): There are occasions when one is Constrained by a desktop computer or laptop’s Capabilities. Let’s say a data scientist has a sizable dataset they’d like to analyze. A mistake like the one below occurs when the scientist tries to load the complete dataset into memory. The […]

Amazon Connect now offers a preview of Forecasting, Capacity Planning, and Scheduling capabilities directly from the Amazon Connect console. This is a significant step forward since Amazon Connect already offers integrations with the leading WFM providers. However, with these out-of-the-box features based on machine learning, Amazon now allows its customers to safely predict their future […]

Hello readers!!!! It’s time to get back to the Internet of Things (IoT). In the previous blog I had given an introduction to IoT and discussed about how AI empowers IoT. Please click the link below if you haven’t already gone through it. In this blog, I’ll discuss about the well-known cloud provider, Amazon Web […]

In a tech community, we all are aware of how the world is adopting, using and shifting some of the services to cloud as it offers great amount of flexibility, reliability, convenience, and cost cuttings. for example In the cloud, the services and servers (computing power) are on demand and you pay for only what […]

We’ll discuss AWS Elastic Load Balancing (ELB) in this blog. One of the most critical duties in just about any firm is Distributing Workloads among various Computing Resources. The service Amazon AWS Elastic Load Balancer was explicitly created for dispersing workloads. This blog’s AWS load balancer lesson will delve deep into AWS ELB. The following […]

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]

The web-based Application Programming Interface (API) concept has been around since the ’90s. Due to the need to maintain and grow business, there are now centuries worth of existing code, most of which we define today as monolithic. The thought of change for many companies is daunting at best, if not inconceivable. There are countless […]

In today’s blog post, I will walk you through a way in which Contact Lens can enhance your contact center: Amazon Connect Rules! What Are Amazon Connect Rules? As described in the Amazon Connect administrator guide, Amazon Connect Rules allow you to set up actions that are triggered based on conditions. When used in combination […]

Using Ansible Tower I have the power to automate simple and complex tasks like configuring and installing packages on Linux serves and configuring AWS infrastructure. Your company should think about implementing Ansible to meet your business needs if you are looking for: multi-user access, user management, credentials, security, RBAC, complex orchestration, reporting, logging, and/or auditing. […]

Reporting is essential for timely and effective monitoring of contact center performance. Contact center dashboards provide managers, supervisors, and agents a detailed look at the current state of their contact centers. In this blog post, I will talk about the different reporting features that are available within PACE, such as Supervisor Dashboards with pre-configured templates, […]

Amazon Relational Database Service, a  service provided by Amazon Web Services, is a fully managed SQL database cloud service that allows you to create and operate relational databases. With Amazon RDS, one can access all the files and database anywhere in a cost-effective and highly scalable way. Snowflake is a cloud-based platform that helps data […]

A serverless architecture is a way to build and run applications and services without having to manage infrastructure. Your application still runs on servers, but all the server management is done by AWS. Serverless framework is a toolkit for creating, deployment of serverless functions like AWS Lambda, publish the message in SNS, send message to […]