Healthcare business teams are often forced to navigate multiple systems to find the data they are looking for. Once they track down that data – if they even have self-service access to it – questions of data integrity and reliability come into play. Organizations struggle to eliminate the data silos and unlock shared understandings and ensure data quality. In healthcare, this is further complicated with the need to protect PHI and support HIPAA compliance.
Do these challenges sound familiar?
Luckily, there are cloud solutions that can address these issues.
- Achieve cost savings,
- Smooth IT complexities,
- Maximize business agility,
- Support interoperability,
- Provide a reliable single source of truth,
- Secure data, and
- Empower actionable insights from analytics.
Reducing Contact Center Costs With Amazon Connect
A pharmacy benefit management plan was looking to replace its high-cost, legacy contact center product with an innovative, cloud-based solution to scale with business needs. They came to us to establish call flows, designs, security, and integrations. We implemented Amazon Connect and integrated it with other Amazon Web Services (AWS) products including Kinesis, Lambda, DynamoDB, and Lex.
The cloud-based infrastructure and usage-based pricing saved $500K per year on costly on-premises hardware and licensing models. Bots increased productivity with optimized call flows and reduced manual authentications.
Improving Satisfaction With Enhanced Omnichannel Member Services
Personalize Your Healthcare Marketing: Crawl, Walk, Run, Fly
Strategize, execute, and grow a personalization strategy that meets healthcare consumers where they are and drives better health outcomes.
The largest payer in the Midwest was struggling with decreasing satisfaction scores caused by disappointing first-call resolution and billing discrepancies. To resolve issues quickly and satisfactorily, the payor needed to enhance its legacy member experience platform with a single view of the member profile.
We built an omnichannel member services program and migrated the data platform to Databricks in the AWS cloud. We also provided MuleSoft services, Tableau reporting, and Agile project management to improve overall member communications.
This resulted in significant savings, rapid access to member information, increased member satisfaction, and improved resiliency, durability, and agility.
READ THE FULL SUCCESS STORY: Improving Member Satisfaction With Omnichannel Communication and a Modern Data Platform
Streamlining Cumbersome Data Processes + Visualizations
Another large U.S. payer client was experiencing long lead times when gathering data. Staff was challenged with creating facts and dimensions, a task that required joining 30-40 massive tables. They turned to us to deploy multiple cloud-based Amazon Web Services (AWS) applications and implement Tableau, a real-time analytics dashboard. This elastic and scalable cloud solution reliably captures and visualizes business and operations data at scale, reducing lead times to zero, and high-memory parallel processing boosts capacity.
This solution is equipped with the power to…
- Offer Immediate, self-service data access,
- Process billions of records daily, and
- Scale as needed.
Modernizing Data and Analytics
A global health service company needed a more comprehensive view of finances (e.g., distribution revenue, costs, and rebates) associated with the products it sells and delivers. It also needed to ensure accuracy of financial transactions and enable rebate reporting to CMS.
As this client’s trusted partner for AWS-based data and analytics modernization, we developed a solution to meet these needs with a platform through DevSecOps work with AWS account structures. This solution provides better data insights for pharmaceutical distribution, invoicing, and rebates to the client’s internal and external partners
Perficient + AWS
Perficient understands the complexities of the healthcare industry and the unique challenges healthcare organizations face. Our healthcare practice delivers strategic business and technology consulting insights that help our clients transform with today’s digital consumer experience demands. This strategic guidance is then transformed into pragmatic technology solutions that improve clinical, financial and operational efficiency.
We provide data lake roadmaps, rapid deployment pilots, and full life-cycle service engagements. Our main objective is to provide a better “time-to-value” delivery model using a data lake in conjunction with or as a replacement to an EDW and to provide best practices to ensure the data lake doesn’t turn into a “dumping pond.”
Have questions? Contact us today, and let’s discuss your specific needs and goals.