As artificial intelligence continues to reshape the digital landscape, organizations are seeking clarity on how to strategically integrate AI into their digital experience platforms (DXPs). In its latest report, The Impact of AI on Digital Experience Platforms, Forrester explores how DXP vendors are embedding AI agents to streamline experience operations and expand toolsets — from copilots […]
Professional Services
Why Real-Time Voice Translation Is a Game-Changer for Global Contact Centers
The digital world isn’t slowing down, and neither are your customers. They expect fast, around-the-clock support in their language. For global businesses, meeting that demand can be costly. Hiring multilingual agents in every region adds up quickly. That’s why more companies are turning to real-time translation tools. They offer a more scalable, cost-effective way to […]
Perficient Included Again in IDC Market Glance for Customer Experience Services
Customer experience (CX) continues to be a defining factor in business success. In a digital-first world, even a single poor interaction can drive customers to competitors, contributing to an estimated $1.6 trillion in annual losses in the U.S. alone. On the other hand, exceptional omnichannel experiences build trust, deepen loyalty, and turn customers into lifelong […]
Perficient Included in IDC Market Glance: Healthcare Provider Operational IT Solutions, 1Q25
As technology continues to advance, patients and care teams expect to seamlessly engage with tools that support better health and accelerate progress. These developments demand the rapid, secure, scalable, and compliant sharing of data. By aligning enterprise and business goals with digital technology, healthcare organizations (HCOs) can activate strategies for transformative outcomes and improve experiences […]
The Power of Storytelling
How to Make Every Presentation Unforgettable Ever sat through a presentation that felt like watching paint dry? Or maybe you’ve delivered one and noticed people checking their phones instead of hanging onto your every word? The secret to captivating any audience isn’t just great slides or polished data—it’s storytelling. Storytelling transforms dull facts into memorable […]
CCaaS Migration Best Practices: Tips for moving your customer care platform to the cloud
Migrating to a cloud-delivered Contact Center as a Service (CCaaS) solution can revolutionize how your organization delivers customer service. However, this transition requires careful planning and execution to avoid disruptions. Assuming you have selected a CCaaS platform that aligns with your organizational needs, the following best practices outline key considerations for a seamless migration. A […]